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The manager as a leader
- 1. THE MANAGER ASA LEADER Business Management Unit 5
- 2. Objectives Define theconcept of leadership and important characteristics of leaders Identify five important human relations skills needed by managers Discuss two viewpoints of managers about employees’ attitudes toward work Compare three different leadership styles and determine when each is most effective Describe the importance of work rules in a business and the procedures managers should follow in enforcing them
- 3. Key Terms LeaderLeadership Human relations Power Position power Reward power Expert power Identity power Leadership style Autocratic leader Democratic leader Open leader Situational leader Work rules
- 4. Leadership Characteristics InfluencingPeople Developing Leadership Skills The Importance of Leadership
- 5. Leadership is theability to influence individuals and groups to cooperatively achieve organizational goals Human relations refers to how well people get along with each other when working together
- 6. Leadership Characteristics IntelligenceJudgment Objectivity Initiative Dependability cooperation Honesty Courage Confidence Stability Understanding
- 7. Influencing people Poweris the ability to control behavior Position power Reward power Expert power Identity power
- 8. Developing Leadership SkillsIndividuals can improve leadership skills Training Personal development Experience Preparation and practice Leadership skills are needed by Managers Team and project leaders Supervisors
- 9. Self Understanding UnderstandingOthers Communication Team Building Developing Job Satisfaction Human Relations
- 10. Self Understanding Self-understandinginvolves an awareness of Your attitudes Opinions Your leadership style Your decision making style and Your relationship with other people
- 11. Understanding Others Managerneeds to know the best way to work with each employee They need to be able to satisfy workers needs And accomplish the goals of the company
- 12. Communication Manager mustunderstand what information to communicate and what method to use Listening is an important communication skill By listening managers Identify problems Determine needs Respond to other effectively Manager must communicate with employees in a language they can understand and through their channels
- 13. Team Building Teambuilding means getting people to believe in the goals of the company Teams that take responsibility for work and pride in the results reduce the amount of time managers spend in monitoring the team’s work
- 14. Developing Job SatisfactionEmployees are willing to work hard when they are satisfied with their jobs. Manager must look at differences when making job assignments People should be carefully matched with the kind of work they performs Whenever possible managers should match the job tasks with the needs and interest of the employees and watch people when they begin new tasks to identify possible problems
- 15. Management Viewpoints AboutEmployees Employees need to be closely managed Employees perform well with limited management A flexible viewpoint
- 16. Autocratic DemocraticOpen Situational Leadership Styles
- 17. Autocratic Leadership Autocraticleader gives direct, clear and precise orders or detailed instructions Employees do not make decision about the work to be performed Manager handles all questions and problems Reason for use – efficiency, no surprises, best for use in emergencies, temporary /part-time employees Disadvantages it discourages employees from thinking of better ways of doing things May lead to employee dissatisfaction Decline in work performance Does no prepare employee for leadership opportunities
- 18. Democratic Leadership Democraticleader is one who encourages workers to share in making decisions about their work and work related problems Manager communicate openly with employees and discuss problems and solutions Many still makes the final decision Principal characteristic is it encourages employees to participate in planning, solving problems and making decisions Limitations Not everyone participates Its time consuming Many jobs are routine with little opportunity for shared decision making
- 19. Open Leadership Theopen leader is a manager who gives little or no direction to employees Employees understand the work that needs to be accomplished Methods, details and decisions are left to individual or team
- 20. Situational Leadership Asituational leader is one who understands employees and job requirements and matches his or her actions and decisions to the circumstances
- 21.
- 22. Employees Prefer aManager Who Encourages employee participation and suggestions Keeps employees informed and shares employee ideas with upper management Works to build and maintain morale Is available to employees and easy to talk to Supports employee training and development
- 23. Employees Prefer aManager Who Communicates effectively with employees Is considerate of the ideas and feelings of others Makes changes when needed rather than relying on past practices Supports employees who are doing their best even when mistakes are made Shows appreciation and provides recognition for good work
- 24. Management Guidelines forEnforcing Work Rules Explain work rules and provide written copies of the rules to all employees Acquaint employees with penalties for work rule violations and make sure they understand the penalties as well as when and how they will be applied Investigate any violation thoroughly before taking action
- 25. Management Guidelines Considerany special circumstances before determining the violation and the penalty Act as soon as possible after investigating a violation and deciding the action to be taken Inform the employee who violated a work rule of the rule that was violated, the penalty that will be applied, and the reason for the penalty
- 26. Management Guideline Treatsimilar violations consistently Punish in private and praise in public Encourage employees to follow work rules by rewarding those who consistently follow the rules
Editor's Notes
- #17 The general way a manager treats and supervises employees is called leadership style. It includes the way a manager gives directions, handles problems, and makes decisions. Leadership styles fall into 3 general categories
- #27 Effective leaders handle many types of work-related problems confidently. The sucessful leader understands human behavior and aplies good management and human relations principle in working with people When conflicts occur, leaders work to solve them before they create bigger problems.