The Performance Hub - Track Record

The Performance Hub - Track Record

• 2.
  August 2014 Welcometo The Performance Hub
• 3.
  Who is ThePerformance Hub? ─ We are performance enhancement consultancy, South African based, privately owned, profit driven and with deep roots ─ We started out as a training organisation in 2001, but have evolved over the years, in response to the changing client and market requirements, into a performance enhancement consultancy with a well established market position and a reputable client base ─ We partner with clients to enhance their business performance objectives through: • developing skilled, motivated and highly engaged individuals and teams • building competencies required in high performing cultures to assist clients achieve competitive advantage ─ We work with clients across a variety of business sectors, most of whom have remained loyal to the organisation since inception 13 years ago ─ Clients have always been at the centre of our growth and transformation… We are committed to building deep partnerships with our clients, and staying closely in touch with their changing needs ─ In essence, we are an organisation that learns all the time, cares about the value it creates; how it creates it, and the impact we have on all stakeholders. 3
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  Our foundation 4 Vision To be the leading (people) performance enhancement consultancy in Africa, and the unrivalled partner of choice Core Purpose To drive the shift towards sustainable performance by empowering people to perform at their best Values changing, influencing and shaping people and environments in a collaborative and uplifting way making an impact by working with new or existing ideas to solve problems and create opportunities building trust and confidence through congruent thought, word and action driving outstanding results with an attitude powered by energy and enthusiasm
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  How we createvalue 5 year track record Level 1 Value-Adding Supplier BEE rating >L1 Performance centred engagement framework Bespoke solutions Business impact driven measurement & evaluation Operational rigour, depth & scale Annual benchmarks to strike the right balance between cost, quality & maximising value Good corporate governance 13 +  ? =
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  Our strategic positioning 6 We are a PERFORMANCE ENHANCEMENT CONSULTING ORGANISATION focused on equipping people, teams and organisations with the capacity needed to achieve sustained performance. Leadership Development Sales Transformation Customer Service Effectiveness Change Management OUR AREAS OF EXPERTISE OUR SOLUTIONS Bespoke Off-the-shelf Resourcing Consulting Architecting highly customised end to end performance solutions that are tailored to business requirements Ready made workshop based learning programmes, and the purchase and or licencing of intellectual property Resources that can be brokered include: Facilitators, Coaches, Assessors, Moderators, Design & development consultants, Specialist consultants & motivational speakers Professional advisory services across all our areas of expertise
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  Our engagement process 7 Analyse Design & develop Implement Embed Project management & measurement
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  Our performance enhancementprocess (PEP) 8 PREPARE LEARN EMBED Create context Raise awareness Align hearts and minds Blending elements of formal and informal learning to architect holistic solutions Nurture commitment Deepen learning and application Celebrate success ─ Creates readiness ─ Establishes a climate to drive application ─ Contract Line into the developmental objectives ─ Link learning to performance objectives ─ Engage hearts, heads and hands around critical behaviours ─ Drives workplace application ─ Drive informal learning back in workplace ─ Line coaching ─ Involvement and sponsorship ─ Measure and evaluate learning impact at Levels 1-4 Metrics that measure Track, monitor and measure shift in behaviour, performance and culture OBJECTIVES
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  Everywhere learning, ablended approach 9 Formal 10% − Facilitator-led workshop − Virtual classroom − Simulation − Testing & Evaluation − E-Learning On-demand Social INFORMAL [90%] Embedded − Facilitator-led workshop − Testing & Evaluation − Learning repository − e-Learning − Searchable content − Books and articles − Podcasts − Learning knowledge portals − Videos − Sales tools and templates − Discussions − Learning from others − Coaching and mentoring − Tagging − Performance Support tools − Critical experiences − Development planning − Rotational assignments − After Action reviews Bersin & Associates (2012)
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  Our track record 10 3440 PBB Africa Sales Performance Improvement Group Talent Management Consulting Group Performance Management Consulting Group Reward Consulting Group Employment Relations Consulting Train-the-Trainer HR Academy design 10 Group Coaching 500 Diversity Line and Senior Managers Sales consultant Line and Middle Managers Senior Leaders HR BP Master Facilitators Staff members 150 Emerging leaders 420 Management Development Programme Development of SAB Leadership Brand Line Managers Line Managers Customer Service Specialists Management Development Programme Customer Service & Telephone Skills Coaching 60688 Soft skills lead provider Coaching, Sales, Service, Leadership, Change Management, Client Advisory Framework Absa staff registering on Learning@Absa Relationship Managers Emerging, Senior & Executives 20 Management Development Programme 120 Staff 54 Diversity Business Communication Technical Specialists Consultative Selling
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  Our track recordcontinued 11 2674 Contact Centre Agents NQF Level 2 Contact Centre Qualification NQF Level 4 Contact Centre Qualifications Service SETA soft skills Programme Sales Programme 10 Line Manager Coaching for High Performance 110 Contact Centre Specialists KickStart Programme 880 Contact Centre Agents Best Beginnings Programme Letsema Learnership 50 Contact Centre Agents NQF Level 2 Contact Centre Qualification 235 Skills Programme: Contact Centre Contact Centre Agents 480 NQF Level 2 Contact Centre Qualification 80 Contact Centre Agents Skills Programme: Contact Centre Staff 20 Staff Time Management 20 Staff Time Management
• 12.
  Africa experience 12 Ghana N=148 Namibia N=193 Kenya N=119 Uganda Zimbabwe N=59 Malawi N=35 N=100 Swaziland N=49 Lesotho N=94 Botswana N=82 Zambia N=137 Tanzania N=83 PBB Africa Sales Performance Improvement programme rolled out across 11 African countries with the total number of 1099 delegates going through the learning process. See slide 16 for details on the Ghana Impact Study
• 13.
  Testimonials
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  Stakeholder testimonials Testimonialsfrom stakeholders across our value chain, who celebrate our focus on building strong, lasting partnerships that meet and exceed their expectations…. 14 “It’s been a real pleasure working with The Performance Hub as they always deliver on time, present themselves very professionally and are open to feedback from both the clients and myself. All the projects have been delivered on time and have been well received. Hope to continue the relationship.” Georgia Van Der Linde, Team Leader: Instructional Design, Group Human Resources, Absa “I can definitely recommend The Performance Hub. They are true business partners who work closely alongside the company and seamlessly deliver professional and exceptional design and implementation of training courses. They act as an extension to our learning consultants and support the team to add value to our business.” Lenie de Waal, Head of Learning: Enabling Functions , Standard Bank “Dynamic IT has been supporting The Performance Hub since 2004. As a business they have a drive, passion and professionalism that is hard to beat. The Performance Hub is a pleasure to deal with.” Barry Kemp, Technical Director, Dynamic IT Solutions “I have had the opportunity to partner with The Performance Hub on a number of key projects for our business and these have all been designed and implemented by The Performance Hub team with their unique blend of passion, creativity and professionalism. At all times, The Performance Hub shows up and delivers – always putting us as the client first, and demonstrating commitment towards driving action and impact. It is a pleasure working alongside the TPH team and I look forward to partnering with them on further future projects.” Lee Francis, Chief Operating Officer, Wealth and Investment Management, Absa
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  Stakeholder testimonials continued… 15 “Red Marimba has partnered The Performance Hub since their relaunch in 2010. The team is focused, energetic and passionate and a pleasure to work with. They are genuinely committed to delivering unique and innovative performance-driven solutions for their clients … it is refreshing and rewarding to work with people this dedicated!” Penny Owens, Owner, Red Marimba “Very rarely does one come across a results driven, organised, friendly and well managed account/debtors department like at The Performance Hub. This is a company that strives for excellence and we like to refer to them as a company that “Executes with Excellence” and the people at The Performance Hub clearly live by the company core values. Amazing people, brilliant company … we feel honoured to be associated with them.” Jose Miguel, Director, Parktown Jetline “We see The Performance Hub as an essential extension to our training department within Nedbank Corporate Shared Services. The Performance Hub fully understands and delivers our training needs in going beyond the boundaries to assist and accommodate us. It is a pleasure to call The Performance Hub our esteemed partner, we enjoy an excellent working relationship and I want to take this opportunity to thank all the individuals concerned within TPH that has made, and is still making, it all possible.” Anna-Marie Lotter, Nedbank Corporate Shared Services ““The Performance Hub consultants take the time to get to know the nature of our business, and the people, and do their best to customise interventions best suited to the company’s needs. In doing so, the delegates are able to identify with the learning imparted as the examples or scenarios provided are those which they work with on a day to day basis. This works well towards making the learning experience mutually beneficial and the delegates find it easier to apply their learning back in a practical work based environment.” Fazila Dawood, Manager: Learning and Development, Absa Investments: Parktown Campus