The possibilities of Teams as a Platform Kettukari Nopanen Sulava Webinar 25.6.2020
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The webinar on June 25, 2020, highlighted the capabilities of Microsoft Teams as a platform for enhancing business processes and collaboration. Key benefits discussed included reduced costs, improved employee engagement, and seamless integration of applications for more efficient workflows. The session also emphasized the importance of utilizing tools like Power Apps and Power Virtual Agents to create customized applications that meet organizational needs.
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The possibilities of Teams as a Platform Kettukari Nopanen Sulava Webinar 25.6.2020
- 1. Webinar 25th of June 2020 10:00 EEST The possibilities of Teams as a Platform Vesa Nopanen, Karoliina Kettukari
- 2. Your hosts today Vesa Nopanen Principal Consultant, Microsoft MVP [email protected] www.linkedin.com/in/vesanopanen/ twitter.com/vesanopanen myteamsday.com Karoliina Kettukari Senior Consultant, Microsoft MVP [email protected] https://www.linkedin.com/in/karoliinakettukari/ https://twitter.com/kettukari
- 3. Welcome! Why I should be interested about Teams as a Platform? Line of Business Applications in Teams Power Virtual Agents – intelligent chatbots in Teams Recap
- 4. Microsoft Teams benefits on a long term 0 2 4 6 8 10 12 14 16 Reduced communication and colloboration solution costs Working with externals time savings Reduced employee turnover and onboarding costs Application switching time savings More effective and efficient meetings Information worker collaboration time savings $M Source: A Forrester Total Economic Impact™ Study Commissioned By Microsoft April 2019 – Benefits Three Year
- 5. Improved employee engagement and satisfaction due to Teams Source: A Forrester Total Economic Impact™ Study Commissioned By Microsoft April 2019 – Benefits Three Year 2 2 1 4 4 10 10 16 13 16 39 50 52 46 42 49 38 31 27 38 Teams has helped us create time savings by having all of our solutions in one place Teams has improved the efficiency and effectiveness of our meetings Persistent/open chat has made it easier to understand conversation context Teams has created more clarity and removed confusion from collaboration and communication Teams has enabled our organization to make better, smarter, more informed decisions Do not agree at all Agree Neutral Completely agree
- 6. Why this is interesting to businesses? • Microsoft Teams is the Hub for Work – not just for chat and meetings • Work is changing from solo to teamwork • One Stop Shop with a single login • Create a user-friendly interface for programs no one wants (or even knows how) to use – for example, your travel expense program • No need to figure out how to manage VPN and other access to backend systems: apps used via Teams can be used from anywhere securely
- 7. Use cases Firstline & Field workers • Warehouse & product information and saldos • Product pull-backs • Orders (restaurant waiter, shop assistant) • Inspector forms • Maintenance worker • Pop-up stores Business • HR and sales processes & workflow • IT support/desk • Payroll • Legal processes • Manager & team lead views • Directors’ boards • Back-end systems
- 8. Quick start to process development • Create Proof of Concepts and test the first version in hours instead of weeks and months • You can get started quickly with Power Apps, Power Automate, Application Templates or Power Virtual Agents.
- 9. How to discover business processes that needs to be developed? Ask your firstline and field workers what apps are they using in their mobile or laptops at work to • communicate • fill and upload documents and forms • send pictures • ask comments and what challenges they have with them.
- 10. Teams as a Platform Bot framework Web technologies SharePoint Adaptive Cards Power Platform Microsoft Graph Microsoft Teams Task Modules Notifications Bots Messaging Extensions Tabs, personal apps Connectors & Webhooks Your App or service php jsxml
- 11. Let’s take a look at demos
- 12. Line of Business Applications in Teams • Extend Teams for organization’s unique needs • Integrate organization processes, services and backend systems to Teams • Works in Teams mobile: do more with Teams anywhere!
- 13. How to get started with building apps? • App templates are • A quick start (hours!) • Production ready • Can be customized before deploying • Organization employees are a great source for useful application ideas! Custom applications → Power Platform → SharePoint SPFx web parts
- 14. Boost your business with intelligent conversational bots using Power Virtual Agents • Drive digital transformation by connecting into business processes • Connect to various back ends in and out of Microsoft 365 • Tickets, Orders, Checklists, Guides, Knowledge bases, .. • Digitalize your support in hours: • Reduce load & answer quickly on questions to HR, IT, Payroll and other support services • Answer repeating questions • Retrieve, collect and update information from different sources • Available 24 / 7 – can be used via mobile Teams • Natural (English) language understanding for topic phrases: No need to define exact matches Later in autumn: French, German, Spanish, Italian, Portuguese, and Chinese • Reporting / analytics that allow organization to see how bot is used
- 15. Intelligent PVA chatbot → custom bot? When a custom Teams application is better than a chatbot? • The process is not a conversational in nature • Bot needs to act first (triggers, alerts, scheduling) • More rich and flexible user interface than just a chat • Bot needs more advanced features • For example like multi-language support • Context-awareness (team/channel, a long running process)
- 16. Teams as a platform – recap • Teams Platform has lots of capabilities to integrate backend and business processes under one hub • Return of investment in working time, licenses, learning curve and short idea-to-execution • Users find apps directly from Teams – they don’t need to know if it’s a PowerApps, custom app or PVA or where it is. Just use it in Teams. • Think & find out your needs - ask your employees!
- 17. Sulava ❤ Microsoft Teams Platform! We can help you to take your business to the next level!
- 18. Take a look, let’s talk and get started • https://en.sulava.com/back-to-the-office-solution/ • https://en.sulava.com/sulavas-services-remote-work/ • https://en.sulava.com/references/ Sulava can help you to get more out of Microsoft 365. We are experts in bringing your Line-of-Business Apps into Teams. www.sulava.com [email protected] [email protected] SULAVA
- 19. Thank you! Vesa Nopanen Karoliina Kettukari [email protected] [email protected] 👉 https://sulav.at/PlatformFeedback Sign up for our next webinar! Microsoft Teams Spotlight: Latest features & roadmap updates 1st of September 2020 at 10:00 UCT+3! 👉 https://www.sulava.com/portfolio_page/1- 9-microsoft-teams-spotlight-latest-features- and-roadmaps/ www.sulava.com [email protected] [email protected] SULAVA
- 20. SULAVA WAS BORN IN THE CLOUD IN 2010 BRILLIANT EMPLOYEES HELSINKI, FIN KUOPIO, FIN 16M+ TURNOVER 2019 (USD) SEATS MOVED TO MICROSOFT CLOUD 700k+ DUBAI, UAE CLOUD INFRASTRUCTURE AND SECURITY MODERN WORKPLACE 120 MICROSOFT MVP´S (MOST VALUABLE PROFESSIONAL) 6 The platform of the future from the cloud BUSINESS PRODUCTIVITY OUR EXPERTIZE AND OFFERING #1MICROSOFT PARTNER IN FINLAND HAS NOMINATED AND WON MANY INTERNATIONAL AWARDS Collaboration revolutionized From data to knowledge and action OUR VALUE PROPOSITION YOU GET SUPERIOR CLOUD EXPERTISE WE BUILD SOLUTIONS THAT BEST SERVES YOUR BUSINESS OUR SOLUTIONS ARE BUILT RIGHT AT ONCE OUR GOAL IS TO MAKE YOUR COMPANY SUCCESSFUL TOGETHER WE CAN CREATE SOMETHING AMAZING OFFICES