The tiny internal agency
How multidisciplinary designers can maximise
impact at early-stage startups
Hello.
The tiny internal agency
This is a MVP (Minimal Viable Presentation)
This is highly contextual
The tiny internal agency
The tiny internal agency
The tiny internal agency
My zigzag journey into product
management
Graduated with a CS degree
Interaction Designer @ Minitheory
UX Designer @ BitTitan
First employee & UX
Designer @ StashAway
Head of Product @ StashAway
Agency
B2B
B2C
So... what do you actually do?
50%
meetings, design reviews, and 1-1s
40%
split between research, product
backlog, design, and QA
10%
writings, message, emails
Early-stage startups
User Experience Technology
Business Product
management
Business
User Experience
Technology
BrandingManagement
Product
Product
Business
User Experience
Technology
BrandingManagement
Design-driven Organisation
UI/UX Designer
User Experience Designer
Product Designer
UX Designer
Interaction Designer
Experience Designer
Design Director
Junior Designer
Senior Designer
UX Design Analyst
Visual Designer
UI Designer
Motion Designer
User Researcher
Information Architect
User Experience Architect
UX Specialist
Content Strategist
Service Designer
Design Consultant
UX Writer
...
The Internal Agency
Guided by a set of values and principles
Not as a resource, but as a partner
Holistic, interdisciplinary services
Design everything
Self
Process
Culture
Culture
Great products are not created in silos
The tiny internal agency
The tiny internal agency
The tiny internal agency
Own the entire experience, end-to-end
The tiny internal agency
The tiny internal agency
The tiny internal agency
The tiny internal agency
Process
V1
V2
V3
V4
Discovery cycles
https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond
Dev
Sprints
Discovery
Cycles
Ideate
Prototype
Research
Test
Measure
Learn
Iterate
Backlog Backlog Backlog
The tiny internal agency
The tiny internal agency
The tiny internal agency
The tiny internal agency
34%
increase in deposit amounts
Self
Have a “growth mindset”
Stay centered and mindful
Find mentorship
Thank you!
zenan@stashaway.com
Q&A
How do you identify prioritised features to design
and develop, and get your stakeholders' buy-in?
How do you design for compliance or regulations
related to finance or data privacy?
Any advice on career change towards this
industry without experience?

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The tiny internal agency