The Top Strategic Technology Trends for 2021.pdf
- 1. © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see “Guiding Principles on Independence and Objectivity.” Brian Burke The Top Strategic Technology Trends for 2021
- 2. 1 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Distributed Cloud Cybersecurity Mesh Anywhere Operations Internet of Behaviors Privacy-Enhancing Computation Total Experience Hyperautomation AI Engineering Intelligent Composable Business Combinatorial Innovation Resilient Delivery People Centricity Top Strategic Technology Trends for 2021 Location Independence
- 3. 2 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. People Centricity
- 4. 3 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. People Centricity Gartner Strategic Planning Assumption Analysis by Bart Willemsen, Brent Stewart, Frances Karamouzis Internet of Behaviors By 2025 year-end, over half of the world’s population will be subject to at least one IoB program (private, commercial or governmental).
- 5. 4 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Intake Process Insights Data Behavioral Event Processing Upgrades Downgrades Behavioral Events
- 6. 5 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Temperature Sensing Hand Hygiene Mask Wearing Social Distancing
- 7. 6 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Source: Success in the Digital Experience Economy Requires Connecting MX, UX, CX and EX, G00720630 Total Experience By 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience People Centricity Gartner Strategic Planning Assumption Analysis by Jason Wong, Michael Chiu, Michelle Duerst, Brent Stewart, Don Scheibenreif 6 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. UX EX CX MX TX
- 8. 7 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Customer Experience Employee Experience Employee UX Customer UX MX MX Advocacy Loyalty Engagement Participation Satisfaction Interaction Total Experience
- 9. 8 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Activity-System Map for TX Hospitality Chain Example MX Room controls and apps CX Digital throughout UX Intuitive solutions EX Technology- aided efficiencies
- 10. 9 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Privacy-Enhancing Computation By 2025, 50% of large organizations will adopt privacy-enhancing computation for processing data in untrusted environments and multiparty data analytics use cases People Centricity Gartner Strategic Planning Assumption Analysis by Bart Willemsen, Ramon Krikken
- 11. 10 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Identifiable Data Privacy-Enhanced Data Homomorphic Encryption Secure Multiparty Computation Differential Privacy Zero-Knowledge Proof, Private Set Intersection Data Sources Processing, Analytics Al/ML
- 12. 11 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. CPU-based (Intel, AMD, ARM) Trusted Execution Environment Hyperscale cloud (AWS, Azure and GCP confidential computing) Encrypted computation Homomorphic Encryption Examples Encryption for algorithms AWS: Amazon Web Services; Azure: Microsoft Azure; GCP: Google Cloud Platform
- 13. 12 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Location Independence
- 14. 13 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Gartner Strategic Planning Assumption Analysis by David Smith, Ed Anderson, David Wright, Arun Chandrasekaran, David Cearley Location Independence: Distributed Cloud By 2025, more than 50% of organizations will use a distributed cloud option at the location of their choice, enabling transformational business models.
- 15. 14 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. The Distributed Cloud Continuum Public Cloud SaaS PaaS IaaS Style of Distribution On-Premises Public Cloud 1 Metro Area Community Cloud 3 5G Mobile Edge Cloud 4 IoT Edge Cloud 2 Network Edge Cloud 5
- 16. 15 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Cloud Ecosystem Multicloud “Utopia” Portable Applications and Services Today Closed Ecosystem Paths to Distributed Cloud
- 17. 16 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Anywhere Operations Through 2023, 40% of organizations will blend virtual and physical experiences leading to increased workforce productivity and customer reach. Gartner Strategic Planning Assumption Analysis by Manjunath Bhat, Tony Harvey Ubiquitous Customers Digital Workers Distributed Business Operations Location Independence: 16 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
- 18. 17 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Workers Customers Far Near Embrace Remote Operations and Virtual Delivery
- 19. 18 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Anywhere Operations Total Experience Cybersecurity Mesh Distributed Cloud Digital first, remote first Distributed business capabilities Physical spaces digitally enhanced
- 20. 19 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Cybersecurity Mesh By 2025, the cybersecurity mesh will support over half of digital access control requests Gartner Strategic Planning Assumption Analysis by Jay Heiser Location Independence:
- 21. 20 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Identity replaces the security perimeter Scalable, flexible, reliable approach to digital asset access control Replaces obsolete walled-city security model Cybersecurity mesh lets the network be the network Cybersecurity Mesh Revolutionizes Remote Access
- 22. 21 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Extending Cybersecurity Controls Everywhere Needed Foundational Security Services Policy Orchestration and Decisions Policy Enforcement Distributed Identity Fabric Extended Detection and Response Adaptive Access Security Config Content Control Every Digital Asset Anywhere
- 23. 22 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Resilient Delivery
- 24. 23 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Intelligent Composable Business By 2023, organizations that have adopted a composable approach will outpace competition by 80% in the speed of new feature implementation. Resilient Delivery Gartner Strategic Planning Assumption Analysis by Andrew White, Gene Alvarez, Dennis Gaughan, Yefim Natis
- 25. 24 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. DATA Capture Interpret Fulfill Intent Generate Contextual Response Act Outcome Business Decisions Recomposed
- 26. 25 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Legacy Data Mgt. Legacy Analytics Legacy Business Application Application Composition Platform Application PBC Data Fabric Data PBC Analytics PBC API/Event Interfaces User Interface Internal Data PBC is an acronym for Packaged Business Capabilities
- 27. 26 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. AI Engineering Through 2023, at least 50% of IT leaders will struggle to move their AI predictive projects past proof of concept to a production level of maturity. Resilient Delivery Gartner Strategic Planning Assumption Analysis by Erick Brethenoux
- 28. 27 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Security, Governance, Explainability and Privacy-Preserving Compute AI Engineering — Sustainable AI Operationalization at Scale AI Engineering DataOps ModelOps DevOps
- 29. 28 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. ModelOps Composite AI Generative AI Technology Operations AI Engineering AI Engineering: Engineering the Road to Production Adaptive Systems* Complexity * Adding adaptive capability to intelligence composable business
- 30. 29 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Hyperautomation By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes. Resilient Delivery Gartner Strategic Planning Assumption Analysis by Frances Karamouzis, Nicole Sturgill, Laurie Shotton, Stephanie Stoudt Hansen
- 31. 30 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Industry Debt Organizational Debt Technical Process Data Architectural Social Talent Debt
- 32. 31 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Risk-Reward Business & Stakeholder Impact Routine Dynamic Scope of Automation Narrow Broad Cost Savings Revenue /Profit Transformation Task Automation One Tool Process Automation Multiple Tools Orchestration Across Functions Platform Business Reinvention Ecosystems Degree of Automation Business Outcome Gartner’s Hyperautomation Spectrum
- 33. 32 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Distributed Cloud Cybersecurity Mesh Anywhere Operations Internet of Behaviors Privacy-Enhancing Computation Total Experience Hyperautomation AI Engineering Intelligent Composable Business Combinatorial Innovation Location Independence Resilient Delivery People Centricity Top Strategic Technology Trends for 2021
- 34. 33 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. For information, please contact your Gartner representative. Recommended Gartner Research Top Strategic Technology Trends for 2021 Brian Burke and Others (G00733240) Hype Cycle for Emerging Technologies, 2020 Brian Burke and Others (G00450415) Top Megatrends for 2020 Nick Jones (G00466385)