The Why, Where and How of Service Virtualization Adoption

The Why, Where and How of
Service Virtualization Adoption
Stefana Muller & Alan Baptista
DevOps: API Management and Application Development
CA Technologies
DO3X118S
@StefanaMuller
@AlanJBaptista
#CAWorld

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
For Informational Purposes Only
© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The presentation provided at CA
World 2015 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer
references relate to customer's specific use and experience of CA products and solutions so actual results may vary.
Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights
and/or obligations of CA or its licensees under any existing or future license agreement or services agreement relating to any CA software
product; or (ii) amend any product documentation or specifications for any CA software product. This presentation is based on current
information and resource allocations as of November 18, 2015 and is subject to change or withdrawal by CA at any time without notice. The
development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.
Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in
this presentation, CA may make such release available to new licensees in the form of a regularly scheduled major product release. Such
release may be made available to licensees of the product who are active subscribers to CA maintenance and support, on a when and if-
available basis. The information in this presentation is not deemed to be incorporated into any contract.
Terms of this Presentation

Abstract
This session will cover major questions many of CA Technologies
customers have once they have decided to adopt service
virtualization: Now what? Where do I start? How do I
implement and maintain the service virtualization practice
within my organization? What are the “dos" and "do nots” that
other customers have learned? And even, how to grow the
service virtualization adoption within my organization?
Stefana Muller
CA Technologies
Advisor, Product
Management
Alan Baptista
CA Technologies
Sr. Principal, Product
Marketing

Agenda
TRANSFORMATIONAL PROGRAM
ENTERPRISE ADOPTION
QUESTION AND ANSWER
ESTABLISH
OPERATIONALIZE
SCALE
1
2
3
4
5
6

Service Virtualization: Transformational
Realization of
business value is key
driving factor:
 The proven value-centric
enablement model from
CA Services has
successfully enabled over
200 Customers to adopt
CA Service Virtualization.
Primary challenge is
“organizational
inertia”:
 It’s drowned in tactical
objectives.
Service virtualization
is a transformation
program:
 Adoption of technology
is just one aspect.
 Process, people and
technological changes
have to come together.

1. ESTABLISH
2. OPERATIONALIZE
3. SCALE
 Apply federated adoption.
 Roll out process repeatably.
 Establish support.
 Accelerate roll out.
 Get a quick win—business
value.
 Use technology/best practices.
 Establish center of expertise.
 Create a roadmap for success.
 Integrate with SDLC.
 Expand use cases.
 Apply self learning.
 Operationalize COE.
Enterprise
Adoption

Process Technology
 Define infrastructure
processes.
 Apply stand up
architecture.
 Identify owners for
product licensing, support
and maintenance.
 Create demand gen
process to discover,
prioritize and select
projects.
 Establish quick and
impactful win to ignite
adoption.
 Identify key value metrics
to track.
People
 Establish adoption team.
 Establish SMEs.
 Educate.
 Gain commitment from
key stakeholders.
1. Establish

Center of Expertise/
Enablement
CoE
Governance
Demand
Management
Skills
Management
App. &
Infrastructure
Management
Asset
Management
Knowledge
Management
Implementation
Management
Support &
Maintenance
Who will we oversee enterprise adoption?
 Define an engagement model.
 Define a resource structure.
 Define SDLC integration.
 Define value metrics.
How do you build a pipeline?
 Develop a heat map.
 Develop questionnaires.
How can we enable self-sufficiency?
 Create an enablement process.
 Build a skills assessment process.
 Develop Skills Assessment Template
How can we efficiently deliver the platform?
 Develop an application requisitioning
process.
 Develop an infrastructure requisitioning
process.
How can we facilitate reuse?
Create a service catalog framework.
How do you accelerate enablement?
 Document best practices.
 Upload product guides.
 Develop media content.
How do we execute efficiently?
 Develop readiness checklist.
 Develop a design template.
 Develop a work breakdown
structure.
How can we sustain operations?
 Build solution support processes.
 Build product support processes.
People

Program Increments
Backlog
Heat Map
Questionnaire
Create a roadmap for success:
App1
App2
App3
App4
App5
App6
App7
App8
App9
App10
Value
Complexity
Identify
Analyze
Prioritize
Roadmap
Process

Usage
 Number of running VSEs
 Number of VSE added by month
 Number of total deployed
services
 Number of users
 Number of services added by
month
 Number of transactions by VSE
 Number of monthly
transactions
 Number of new users by month
Value
 Time to market
 Productivity
 Customer loyalty
 Cost avoidance
Adoption
 Number of new teams in
pipeline
 Number of teams engaged
 Number of teams enabled
 Number of resources
trained by group
 Number of project Using SV
Metrics | What should we measure?
Process

Value Metrics
Process
EFFICIENCY QUALITY INFRASTRUCTURE
EVOLVING
 Cycle time
 Test data setup
 Co-ordination overhead
 System unavailability
 Mock/stub effort
 Defects detected
 Code/test coverage
 Third party costs
 Mainframe costs
 Internal licensing costs
 Internal hardware costs
MATURE
 Sprint velocity
 Time to market
 MTTR
 Defect removal efficiency
 Automation value
acceleration
 Defect leakage
 Defect escape ratio
 Cyclomatic complexity

Adoption & Usage Metrics
Process
ADOPTION USAGE
EVOLVING
 Number of teams engaged
 Number of teams enabled
 Number of resources trained by
the group
 Number of resources trained by
the application
 Number of running VSEs
 Number of total deployed services
 Number of users
MATURE
 Number of new teams in the
pipeline
 Number of projects using SV
 Number of VSE added by month
 Number of services added by month
 Number of transactions by VSE
 Number of monthly transactions
 Number of new users by month

Technology Implementation and Best Practices
 Hardware and architecture
 Educate and build SMEs
 Licensing
 Support
 Maintenance
Technology

Process Technology
 Self service catalog
 Docker use cases and
cloud enablement models
 Team based environments
 Expand past just “test” or
just “virtual services”
 Standardize request and
support processes
 Establish SDLC integration
long-term strategy
 Communicate key value
metrics
People
 Centralized enablement
 Embedded engineers
 Formal education and
certification
 Self learning
2. Operationalize

Centralized Enablement Team
and Embedded Engineers
DEVOPS
ENABLEMENT
TEAM:
AGILE TEAMS:
DevOps
Engineers
Embedded
Enablement
Adoption
Team
People

Education
https://communities.ca.com/community/ca-devtest-
community/blog/2015/07/21/service-virtualizatiion-educational-courses
https://communities.ca.com/comm
unity/ca-devtest-
community/content?filterID=conte
ntstatus[published]~objecttype~obj
ecttype[blogpost]&start=0
135 Blogs
People

Self Help
http://bit.ly/SV90Playlist
http://bit.ly/SVonDemandPlaylist
http://bit.ly/SV_Videos
People

CA Service Virtualization—Hero Kit
Process

Manage the performance and availability of the entire
technology ecosystem—from the development to test to
production.
Ensure product quality and provide
the tools for team’s work easier.
Develop new innovative applications fast in order to secure
the organization’s market leadership position.
Bring quality apps to market faster,
drive innovation and best practice.

Where to start?
 Service Vvrtualization adoption
 “Seven Common Use Cases”
eBook
 Specific user cases—Training
 “Parallel Development” eBook
 DevTest CA Community
 DevOps simulation experience
What’s the value?
Calculated Value
 Benefits calculator
 Interactive infographic
Customer Value
 Real customers, real results
 TechValidate
 IT central station
Reported Value
 Voke SV ROI
 Forrester TEI Study & Wave
 Gartner Market Guide
 EMA WP & Case Study
CA Service Virtualization Hero Kit
3 Areas of Focus
What is it?
 C+ service virtualization video
 Service virtualization book
 Key capabilities white paper
 Service virtualization today

Hero Kit—What is service virtualization?
www.Servicevirtualization.com

Hero Kit—What is the value of service virtualization?

Hero Kit—Where to start with service virtualization?

Move to self service with
federated enablement.
 Create self service catalog.
 Apply Docker Use Cases and Cloud Enablement Models.
 Use team based environments/federated.
 Expand past just “test” or just “virtual services.”
 Consider test data management/test case optimization.
 Consider continuous application insight.
Technology

Process Technology
 Upgrade strategy
 Integrated ALM
 Custom protocols
 Advanced use cases
 TDM + TCO + CAI
 Organic adoption
 Automated enablement
 Service catalog
 Automatic value
assessments
 Chargeback models
People
 Create resident experts in
every application group.
 Develop internal
community.
 Support federation
through in-house support
forums.
3. Scale

Supporting
• Knowledge management
• Internal community
• CA DevTest community
• Embedded enablement
• Member of CA Customer
Validation
Evangelizing
• Marketing the value
• Share benefits
• Business Value Assessment
• Scorecards
• Product showcase or
demos
• Use the “Hero Kit”
Educating
• Instructor lead training
• Self paced training
• Proof of concept demo
• Proof of concept workshop
• Lunch and learn
• You Tube videos
• Best practices on
community
Successful Tactics to Increase Adoption
People

Automated Enablement
 Self-service atalog
 Automatic value
assessments
 Chargeback models
 Community
support model
Process

Technology Assessment and Future Strategy
 Upgrade strategy
 Integrated ALM/tools
 Custom protocols
 Advanced use cases—integrated test and SV workflows
 Test data management implementation
 Deep validation with continuous application insight
Technology

Q & A

Recommended Sessions
SESSION # TITLE DATE/TIME
DO3X116S
Lloyds Banking Group Leverages Service Virtualization to
Deliver Quality Technology Services
11/19/2015 at 03:00 pm
DO3X114S
Freeing the World from Slow: How Service Virtualization
and the Concept of S.P.E.E.D. Will Steer You Away from
Committing Continuous Delivery Suicide
11/19/2015 at 03:45 pm
DO3T22S DevOps for a 10-Year-Old (Codebase) 11/19/2015 at 04:30 pm

Must See Demos
Service
Virtualization
DevOps
Theater 3
DevOps
Simulation
DevOps
Theater 3
Service
Virtualization
Innovations
DevOps
Theater 3
Service
Virtualization
Use Cases
DevOps
Theater 3

Follow On Conversations At…
Smart Bar
DevOps
Theater 3 & 4
Tech Talks
DevOps
Theater 3 & 4

Document the Value : Value Scorecard
Measure Before After Basis/Comments Improvement / Savings Total / Year
Efficiency
Ability to start development before
environment is ready
5 weeks
delay
No
dependency
25% gain in elimination of idle time for 40 developers
@ $50 / hour
5 weeks initial savings 0.1MM
Resources to maintain data for
development & testing
40k 10k
16 hours per week in live and 4 hours per week using
LISA @ $50 / hour
75% reduction in data setup
time
$30k
Downtime of live system impacts
development
50k 10k
4 hours per week downtime impacting 20 developers
causing 25% idle time and 0.5 hours weekly downtime
with LISA @ $50 / hour
80% savings due to reduced
downtime
$40k
Quality
Improved quality due to better unit
testing by developers using LISA
20 fewer bugs
1 fewer bug using LISA per developer per year at $10k
per bug
20 fewer bugs per year 0.2MM
Improved quality due to better system
testing by QA team
10 fewer bugs
10 fewer bugs escape from QA due to using LISA at
$40k per bug
10 fewer bugs per year 0.4MM
Infrastructure & Resources
Cost of pre-prod environment
LISA replaces multiple pre-prod servers, associated
software costs, maintenance costs & administration
costs
Est. 500k per year $0.5MM
Cost avoidance of hiring NAC resources
for development phase (assume 40
resources for 6 months)
$75/hour
3MM / year
$45/hour
1.8MM
Offshore resource do not have access to secure Tricare
environment, but have access to virtual environment
1.2MM one-time savings
(40%)
$1.2MM
Cost avoidance of hiring NAC resources
for maintenance phase (assume 10
resources ongoing basis)
$75/hour
1.5MM / year
$45/hour
0.9MM
Offshore resource do not have access to secure Tricare
environment, but have access to virtual environment
0.6MM savings (40%) $.6MM
Total $ Savings / Year $3.07MM
Health Care Example : Virtualization of External Interfaces for Performance Testing

Large Financial Services Institution:
Enterprise Adoption
Use case:
Shift-Left Performance Testing
& Third Party Cost Avoidance
# of projects: 2
Saves*: up to USD$650k/year
Lines of business: 1
1/2013
4/2013
11/2013
4/2014
Use case:
Enabled Parallel Development,
Automated Regression Testing
Continued Performance Testing
# of projects/teams: 4
Saves*: up to USD$2.5 MM/year
Use case:
Functional Testing - Early
Defect Identification,
Performance, regression,
functional testing,
development
Saves*: up to USD $6
MM/year
Use case:
End-to-end SDLC
Federated teams: 7
Targeted saves: USD$10
MM/year
Operationalize
Establish
Scale
Federate

Financial Services Institution: Consolidated Benefits
Labor Cost
Avoidance
$1.4 MM
Infrastructure
Cost
Avoidance,
$2.3 MM
Infrastructure
Cost
Reduction,
$2MM
Quality Cost
Avoidance,
$380 k
Labor cost avoidance: Improved testing efficiency, reduction in developer and QA resource time
Infrastructure cost avoidance: Reduced infrastructure costs, related environment support costs
Infrastructure cost reduction: Reduction or elimination of existing infrastructure, third party and resource costs
Quality-related cost avoidance: Early defect identification
% increase in system availability: Increased dependent system availability
Time-to-market: Parallelize testing phases and help shrink release cycles
Total Annual Estimated Savings using CA Service Virtualization*: up to USD$6 MM
Consolidated Data from Adoption across
 2 Business Verticals
 12 different application teams
 Up to 300% increase in System Availability
 Up to 20% increase time to market
 Different use cases :
- Performance Testing
- Increase System Availability
- Third party Cost Avoidance
- Parallel Development (Time To Market)
- Functional Testing (Early Defect Detection)
- Regression Testing

For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15

The Why, Where and How of Service Virtualization Adoption

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