Top 3 CRM Functional Modules Overview
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Microsoft Dynamics CRM consists of three functional modules: sales, marketing, and service management, each designed for specific user groups to support customer management processes. The sales module drives the sales lifecycle for new clients, the marketing module handles marketing processes, and the service management module focuses on tracking customer service operations. Microsoft Dynamics CRM is developed to enhance company interactions with customers across various business fields.
Top 3 CRM Functional Modules Overview
- 2. CRM Functional Modules Microsoft Dynamics CRM (Customer Relationship Management) is design with three functional modules.
- 3. CRM Functional Modules • CRM application is separated functionally for various sorts of users. • Consequently, if an association or agency is using CRM to manage its procedures. The sales group users would utilize the functionalities that go under the Sales module. While marketing team would utilize functionalities that comes under the marketing module. These three modules meet up to drive the whole lifecycle of picking up another customer, offering them the services and keeping up the current clients.
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- 5. Sales Module This module of CRM is intended to drive the whole deals lifecycle of new client. This module comprises of the following sub - modules:
- 6. Marketing Module This module of CRM is intended to drive the whole deals marketing process for its current and potential customers. This module comprises of the following sub - modules:
- 7. Service Management Module This module of CRM is intended to focus, manage and track the customer service operations.Service Management Module Cases (Incidents) Knowledge Base Contracts Resource Groups Services Service Calendar
- 8. Activity Management In CRM, All these modules are follow the Activity Management module. An Activity represent to any sort of interaction with the client, for example, a Phone Call, Email, Letter, and so on and it can be related to Account, Contact, Lead, Case, etc.
- 9. CRM CRM is a Microsoft product that fully run on Microsoft technology and one the leading industrial software that focuses on different business fields like marketing, sales and customers services, etc... Microsoft Dynamics CRM Developers are to build powerful CRM software for the bright future to every businesses and manage company’s interactions with current and future customers. CRM - Best way to easily connect with your customers
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