Hosted by National MI
Social Media Trends 2018
By: Kristin Messerli, Cultural Outreach
kristin@culturaloutreach.net
What is Cultural Outreach?
Multicultural & Millennial
Marketing
Digital Agency for Loan Officers & Lenders
● Comprehensive social media support
● Social media content & sharing
● Digital coaching
Coming Soon...
Interview with
Vanessa Frisch
(Wintrust Mortgage)
Celebrating Fair Housing Act
Infographic
TABLE
OF
CONTENTS
Top Trends &
Platforms
Content Strategies
Advertising with
Social Media
Top Trends & Platforms
What is trending on social media and where in 2018
Section 01
Ephemeral Content
Short-lived video that disappears in 24
hours
● Allows you to post throughout the day
without annoying followers
● Instagram Stories is the most popular
platform with 300 million daily users
(Adweek)
● Snapchat dipped in activity since Insta
Stories but is still popular among
younger millennials and Gen Z
Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
Instagram
Visually-based platform that focuses on
lifestyle and brand aesthetics
● Best for sharing your personal lifestyle
and interests
● Recommend avoiding sales language
and hard sell images or content
● Consistency is key; the more you post
on a consistent basis, the more likes
and followers you will gain
Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
Instagram
Technical tips:
● Use hashtags: make them clear, related
to the post and use popular tags versus
personal phrases unless you’ve created
a tag for your business (i.e.
#loansbyjoan)
● Include geotags and location on posts
and stories
Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
Instagram
More tips:
● Photos with people gain more likes, as
opposed to graphics
● Feeds with a consistent “look” (i.e.
same filter use) and content theme do
better overall
○ For instance, people have
separate accounts just for
cooking or activity they do
Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
Influencer Marketing
● Over 90 percent of marketers who
employ an influencer marketing
strategy believe it is successful
● Facebook and Instagram are the most
commonly used channels, followed by
blogs
Source: “State of Influencer Marketing 2017”, Linqia
What is an “influencer”
An individual who has the power to affect the
purchasing decisions of others:
their “followers”
Influencer Marketing
Top benefits of partnering with influencers:
● Create authentic content about your
brand
● Drive engagement around your brand
or product
● Drive traffic to website or landing page
Source: “State of Influencer Marketing 2017”, Linqia
Influencer Marketing
● Examples:
○ Community leaders
○ Local business owners
○ Young couples or families
○ Well known Realtors
○ Lifestyle gurus
Source: “State of Influencer Marketing 2017”, Linqia
Live Streaming
Streaming is the new normal:
● How people consume entertainment,
media and news has shifted with the
rise of streaming services (Netflix,
Hulu) so brands are expected to adapt
Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
Live Streaming
Quick stats:
● 80% of consumers would rather watch
live video from a brand than read a
blog
● 82% prefer live video from a brand to
social posts
Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
Instant Messaging
Messenger platforms allow quick and direct
communication with consumers:
● Offer prompt response vs email
● Allow for less formal interaction and
can build more authentic connection
● Especially appeals to Millennials and
Gen Z
● Examples: Facebook Messenger,
WhatsApp, Kik
Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
Augmented Reality
Computer-generated content overlaid on a
real world environment
● Great sales and design tool as an
added investment
● Example: Ikea’s app called Place
Source: IKEA Place app
Artificial Intelligence
Virtual assistants:
● Amazon’s Alexa, Apple’s Siri
Data software:
● Facebook newsfeed algorithm is
changing
Brand-image recognition:
● Salesforce Einstein Vision for Social
Studio: marketers can find brand
mentions via image searches
Source: “Salesforce AI helps brands track images on social media”, TechCrunch 2017
Changes to Facebook
Algorithm is changing your newsfeed:
● “Friends and family” come first
● Content posted by publishers and
companies will scale down from 5% to
4%
● Content that sparks conversation and
activity (comments, likes, shares) will
rise higher in the feed
● Increase in Facebook ads is expected
from businesses
Source: “Facebook Is Changing. What Does That Mean for Your News Feed?”,
NYTimes, 2018
Content Strategies: Storytelling
and Delivery
The changing face of engaging content and how it’s shared
Section 02
Create Engaging Stories
● Know your targeted audience and
create short video content that is
tailored to them
● Include testimonials from past clients
● Share “behind-the-scenes” type of
stories
○ i.e. Setting up for an open house
Source: “State of Influencer Marketing 2017”, Linqia
Partner with Influencers
● Take the time to strategize the best
influencer partnerships. Don’t just base it
off the number of followers, make sure it’s
a good brand fit.
● 42% of marketers now account for
influencer marketing as part of their
advertising/marketing budgets
● Shift focus from organic channel owned
by communications to a paid channel
owned by marketing
Source: “State of Influencer Marketing 2017”, Linqia
Host Live Streaming Events
Promote a live event to connect with
followers:
● Facebook Live
○ Easy to record and promote
directly from Facebook profile
with posts, event invites and ads
● Digital group hangouts, such as
Houseparty app, are gaining in
popularity with younger consumers
Use Instant Messaging
● Create a message chat button on your
Facebook business page
● Set-up Response Assistant in
Facebook Messenger to include
automated replies
● Be consistent and prompt in checking
and responding to messages
Advertising with Social Media
Use an ad to target specific audiences, boost pages & promote events
Section 03
Facebook Ads
● Use an ad to promote upcoming event
● Target specific audiences (location,
age group, ect) to follow your page
How to Set-up a Facebook Ad
Click “Promote” on left side bar of business page
Choose an ad option based on type of campaign
Set Goal
Set Audience
Create Ads
Choose Budget & Start!
Instagram Ads
● Promote a post via the app
● Create an ad through the Facebook
Ads Manager page
How to Promote a Post on Instagram App
Key: You must promote from a Business IG
account linked to a FB business page that
you have Admin Access to
Go To Your Profile, Choose a
Post, and Click “Promote”
Choose an Objective
Fill in details including
Audience, Budget, and Duration
of the ad
Tap Promote to begin
How to Set-up an Instagram Ad on a Desktop
Visit business.instagram.com/advertising and
click “Create Ad” or “Create Your Own”
Redirects to log-in to the Facebook page connected
to your IG account
Choose an Objective
Connect Your IG Account
Build Your Ad Set by Filling In the Details
When complete, scroll to bottom of the page to
review and Confirm
Questions?
Digital Agency for Loan Officers & Lenders
● Comprehensive social media support
● Social media content & sharing
● Digital coaching
ModernLoanOfficer.com
kristin@culturaloutreach.net

Top Social Media Trends 2018

  • 1.
    Hosted by NationalMI Social Media Trends 2018 By: Kristin Messerli, Cultural Outreach [email protected]
  • 2.
    What is CulturalOutreach? Multicultural & Millennial Marketing
  • 3.
    Digital Agency forLoan Officers & Lenders ● Comprehensive social media support ● Social media content & sharing ● Digital coaching
  • 4.
    Coming Soon... Interview with VanessaFrisch (Wintrust Mortgage) Celebrating Fair Housing Act Infographic
  • 5.
    TABLE OF CONTENTS Top Trends & Platforms ContentStrategies Advertising with Social Media
  • 6.
    Top Trends &Platforms What is trending on social media and where in 2018 Section 01
  • 7.
    Ephemeral Content Short-lived videothat disappears in 24 hours ● Allows you to post throughout the day without annoying followers ● Instagram Stories is the most popular platform with 300 million daily users (Adweek) ● Snapchat dipped in activity since Insta Stories but is still popular among younger millennials and Gen Z Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
  • 8.
    Instagram Visually-based platform thatfocuses on lifestyle and brand aesthetics ● Best for sharing your personal lifestyle and interests ● Recommend avoiding sales language and hard sell images or content ● Consistency is key; the more you post on a consistent basis, the more likes and followers you will gain Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
  • 9.
    Instagram Technical tips: ● Usehashtags: make them clear, related to the post and use popular tags versus personal phrases unless you’ve created a tag for your business (i.e. #loansbyjoan) ● Include geotags and location on posts and stories Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
  • 10.
    Instagram More tips: ● Photoswith people gain more likes, as opposed to graphics ● Feeds with a consistent “look” (i.e. same filter use) and content theme do better overall ○ For instance, people have separate accounts just for cooking or activity they do Source: “Instagram Stories Vs. Snapchat Stories – 2017 Statistics”, Social Report
  • 11.
    Influencer Marketing ● Over90 percent of marketers who employ an influencer marketing strategy believe it is successful ● Facebook and Instagram are the most commonly used channels, followed by blogs Source: “State of Influencer Marketing 2017”, Linqia
  • 12.
    What is an“influencer”
  • 13.
    An individual whohas the power to affect the purchasing decisions of others: their “followers”
  • 14.
    Influencer Marketing Top benefitsof partnering with influencers: ● Create authentic content about your brand ● Drive engagement around your brand or product ● Drive traffic to website or landing page Source: “State of Influencer Marketing 2017”, Linqia
  • 15.
    Influencer Marketing ● Examples: ○Community leaders ○ Local business owners ○ Young couples or families ○ Well known Realtors ○ Lifestyle gurus Source: “State of Influencer Marketing 2017”, Linqia
  • 16.
    Live Streaming Streaming isthe new normal: ● How people consume entertainment, media and news has shifted with the rise of streaming services (Netflix, Hulu) so brands are expected to adapt Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
  • 17.
    Live Streaming Quick stats: ●80% of consumers would rather watch live video from a brand than read a blog ● 82% prefer live video from a brand to social posts Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
  • 18.
    Instant Messaging Messenger platformsallow quick and direct communication with consumers: ● Offer prompt response vs email ● Allow for less formal interaction and can build more authentic connection ● Especially appeals to Millennials and Gen Z ● Examples: Facebook Messenger, WhatsApp, Kik Source: “Look Ahead: Live Video in 2017”, Livestream and New York Magazine
  • 19.
    Augmented Reality Computer-generated contentoverlaid on a real world environment ● Great sales and design tool as an added investment ● Example: Ikea’s app called Place Source: IKEA Place app
  • 20.
    Artificial Intelligence Virtual assistants: ●Amazon’s Alexa, Apple’s Siri Data software: ● Facebook newsfeed algorithm is changing Brand-image recognition: ● Salesforce Einstein Vision for Social Studio: marketers can find brand mentions via image searches Source: “Salesforce AI helps brands track images on social media”, TechCrunch 2017
  • 21.
    Changes to Facebook Algorithmis changing your newsfeed: ● “Friends and family” come first ● Content posted by publishers and companies will scale down from 5% to 4% ● Content that sparks conversation and activity (comments, likes, shares) will rise higher in the feed ● Increase in Facebook ads is expected from businesses Source: “Facebook Is Changing. What Does That Mean for Your News Feed?”, NYTimes, 2018
  • 22.
    Content Strategies: Storytelling andDelivery The changing face of engaging content and how it’s shared Section 02
  • 23.
    Create Engaging Stories ●Know your targeted audience and create short video content that is tailored to them ● Include testimonials from past clients ● Share “behind-the-scenes” type of stories ○ i.e. Setting up for an open house Source: “State of Influencer Marketing 2017”, Linqia
  • 24.
    Partner with Influencers ●Take the time to strategize the best influencer partnerships. Don’t just base it off the number of followers, make sure it’s a good brand fit. ● 42% of marketers now account for influencer marketing as part of their advertising/marketing budgets ● Shift focus from organic channel owned by communications to a paid channel owned by marketing Source: “State of Influencer Marketing 2017”, Linqia
  • 25.
    Host Live StreamingEvents Promote a live event to connect with followers: ● Facebook Live ○ Easy to record and promote directly from Facebook profile with posts, event invites and ads ● Digital group hangouts, such as Houseparty app, are gaining in popularity with younger consumers
  • 26.
    Use Instant Messaging ●Create a message chat button on your Facebook business page ● Set-up Response Assistant in Facebook Messenger to include automated replies ● Be consistent and prompt in checking and responding to messages
  • 27.
    Advertising with SocialMedia Use an ad to target specific audiences, boost pages & promote events Section 03
  • 28.
    Facebook Ads ● Usean ad to promote upcoming event ● Target specific audiences (location, age group, ect) to follow your page
  • 29.
    How to Set-upa Facebook Ad
  • 30.
    Click “Promote” onleft side bar of business page
  • 31.
    Choose an adoption based on type of campaign
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
    Instagram Ads ● Promotea post via the app ● Create an ad through the Facebook Ads Manager page
  • 37.
    How to Promotea Post on Instagram App
  • 38.
    Key: You mustpromote from a Business IG account linked to a FB business page that you have Admin Access to
  • 39.
    Go To YourProfile, Choose a Post, and Click “Promote”
  • 40.
  • 41.
    Fill in detailsincluding Audience, Budget, and Duration of the ad Tap Promote to begin
  • 42.
    How to Set-upan Instagram Ad on a Desktop
  • 43.
    Visit business.instagram.com/advertising and click“Create Ad” or “Create Your Own”
  • 44.
    Redirects to log-into the Facebook page connected to your IG account
  • 45.
  • 46.
  • 47.
    Build Your AdSet by Filling In the Details
  • 48.
    When complete, scrollto bottom of the page to review and Confirm
  • 49.
  • 50.
    Digital Agency forLoan Officers & Lenders ● Comprehensive social media support ● Social media content & sharing ● Digital coaching
  • 51.