Total Quality Management (MBA)

Total Quality Management (MBA)

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  TOTAL QUALITY MANAGEMENT SixBasic Concepts of TQM Presented By Muhammad Asif MBA ( VI ) Email: [email protected]
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  Table Of Contents
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  History Of TQM •TQM has evolved from the quality assurance that was first developed at the time first World War. • Large Scale Manufacturing produce poor quality • Quality inspectors introduce to reduce the failure of Quality. • In 20th century TQM was considered a fad by many business leaders.
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  Defination Of TQM TQMis the system approach to quality management. It is the improvement of quality of not only the product, but also the total quality management of all the process and function in the organization such as, manufacturing, distribution, administration, communicaton, marketing, procurement and so on. TQM involve the participaton of all the employees of the organization for this purpose.
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  Six Basic Conceptsof TQM • A committed and involved management • Focus on the customer both internally and externally • Effective involvement and utilization of the entire work force • Continuous improvement • Treating suppliers as partners • Establish Performance measures for the processes
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  A committed andinvolved management • Management must participate in the quality program • A quality Council must be established to develop a clear vision • An annual quality improvement program is established • TQM is a continual activity that must be entrenched in the culture.
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  Focus on thecustomer both internally and externally • Customer consider as most important asset of an organization • The key to an effective TQM program if its focus on the customer • An excellent place to start is by satisfying internal customers • An organization must define all its process and function with customer point of view
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  Effective involvement andutilization of the entire work force • TQM is organization wide challenge that is everyone responsibility • A satisfy employee will work his best for the attainment of organization goal • Another way to involve the employees is Employees empowerment • Employee empowerment simply is the individual responsibility for decision making on organization
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  Continuous improvement • Continuousimprovement of the business and production process • Quality improvement projects such as, • on time delivery • customer satisfaction • scrap satisfaction • billing error rate • cycle time • supplier management are good places to begin.