TQM - 4 - Major TQM Tools - Joseph KK Ho

TQM - 4 - Major TQM Tools - Joseph KK Ho

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  Dr Joseph K.K.Ho Major TQM Tools Total Quality Management for Organisational Excellence
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  NAME OR LOGO2 1. Flow Charts 2. Check Sheets 3. Histograms 4. Pareto Diagrams 5. Cause-And-Effect Diagrams (Fish Bone) 6. Scatter Diagrams 7. Control Charts With correct implementation of the Seven TQM Tools 95% of quality related problems can be solved. ©2019DrJosephK.K.Ho References: Wikipedia | Seven basic tools of quality https://en.wikipedia.org/wiki/Seven_basic_tools_of_quality Vijayarangam, Jayakumar & Muniappan, A & Bharathiraja, G & Ragul, G & Sheriff F, Mohammed. (2017). IMPLEMENTATION OF SEVEN TOOLS OF QUALITY IN EDUCATIONAL ARENA: A CASE STUDY. https://www.researchgate.net/publication/320491174_IMPLEMENTATION_OF_SEVEN_TOOLS_OF_QUALITY_IN_EDUCATIONAL_ ARENA_A_CASE_STUDY
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  NAME OR LOGO FlowCharts • a.k.a. process flowchart, process flow diagram • a picture of the separate steps of a process in sequential order • a common process analysis tool and one of the seven basic quality tools • a generic tool that can be adapted for a wide variety of purposes: manufacturing, administrative or service processes, or project plans, etc. ©2019DrJosephK.K.Ho Reference: ASQ.ORG | WHAT IS A PROCESS FLOW CHART? https://asq.org/quality-resources/flowchart 3
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  NAME OR LOGO CheckSheets • simple documents used for collecting data in real-time • a blank form designed for the quick, easy and efficient recording of the desired information, either quantitative or qualitative • when the information is quantitative, the check sheet is called a Tally Sheet ©2019DrJosephK.K.Ho 4 Reference: Six Sigma Daily | Check Sheets: Five Basic Types https://www.sixsigmadaily.com/check-sheets-five-basic-types/
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  NAME OR LOGO Histograms •​divide up the range of possible values in a data set into classes or groups • For each group, a rectangle is constructed with a base length equal to the range of values in that specific group, and an area proportional to the number of observations falling into that group ©2019DrJosephK.K.Ho 5 Reference: Yale University | Department of Statistics and Data Science | Statistic Topics | Histogram http://www.stat.yale.edu/Courses/1997-98/101/hist.htm
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  NAME OR LOGO ParetoDiagrams • ​highlight the most important set of factors among a typically large amount of causes for a problem • simple bar charts ranking related measures in decreasing order of occurrence • graphically separating the aspects of a problem, a team will know where to direct its improvement efforts ©2019DrJosephK.K.Ho 6 Reference: PQSYSTEMS.COM | Pareto Diagram https://www.pqsystems.com/qualityadvisor/DataAnalysisTools/pareto_diagram.php
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  NAME OR LOGO Cause-And-EffectDiagrams (Fish Bone) • ​a.k.a. Ishikawa Diagrams, Herringbone Diagrams, and Fishikawa Diagrams​ • a.k.a. 5M Diagram (Men, Machine, Materials, Measurements and methods) • non-quantitative tools (Qualitative) • discover the root cause of a problem • uncover bottlenecks in processes • identify where and why a process isn't working ©2019DrJosephK.K.Ho 7 Reference: MINDTOOLS.COM | Cause & Effect Diagrams, Fishbone & Ishikawa Diagrams https://www.mindtools.com/pages/article/newTMC_03.htm
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  NAME OR LOGO ScatterDiagrams • Graphical components of the regression analysis​ • Often used to point out relationship between variables. Statistical correlation analysis used to interpret scatter diagrams ©2019DrJosephK.K.Ho 8 Reference: ASQ.COM | WHAT IS A SCATTER DIAGRAM OR PLOT? https://asq.org/quality-resources/scatter-diagram
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  NAME OR LOGO ControlCharts • a.k.a. statistical process control • study how a process changes over time • have a central line for the average, an upper line for the upper control limit and a lower line for the lower control limit • draw conclusions about whether the process variation is consistent (in control) or is unpredictable (out of control, affected by special causes of variation) ©2019DrJosephK.K.Ho 9 Reference: ASQ.COM | CONTROL CHART https://asq.org/quality-resources/control-chart
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  What’s more in TotalQuality Management for Organisational Excellence? • Critical Success Factors and Barriers of TQM Implementation ©2019DrJosephK.K.Ho 10
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  STAY TUNED Empowered byCHS Consultancy | Knowledge Management josephkkho.com