Training & Development - Delivery Skills

Training & Development - Delivery Skills

• 2.
  Delivery Skills 2 Anability and capacity acquired through deliberate, systematic, and sustained efforts to smoothly and adaptively carryout complex activities or job functions involving: Ideas (cognitive skills), Things (technical skills), People (interpersonal skills).
• 3.
  • Common fearfor people is to speak before a group • Delivery skill is critical in message communication • Voice & body language are important tools. Delivery Skill Attributes of voice:  Pleasant  Natural  Dynamic  Expressive  Easily heard Role of Body Language:  Body posture  Hand gesture  Body movements  Facial Expression  Eye contact Delivery Skills 3
• 4.
  Approaches to DeliveryStyle Delivery Skills 4 Two main approaches for effective delivery: Instructor Facilitator A trainer acts as instructor or facilitator, a different mix of competencies are required: Instructing Questioning Listening Facilitating Role of non- verbal behavior Giving & receiving feedback
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  Steps in ImpressivePresentation Preparing Presenting Participating Summarizing Delivery Skills 5
• 6.
  Preparations  First steprelates to: • Planning • Organizing • Preparing This covers: • Knowing audience & their background • Matching training goals with trainees’ expectations • Providing examples, illustrations, & statistics Delivery Skills 6
• 7.
  Presenting the Message Training day has arrived  Important things to ensure are: Notes – choices are: –Reading from prepared manuscript –Totally memorized presentation –A good choice will be a combination of two Parts of talks – may be divided in three parts: –Introduction –Main text –Conclusion or summery Delivery Skills 7
• 8.
  Presenting the message:important things to ensure Appearance – conservative dress is always proper test Humor – • Excellent technique to hold attention & interest • Overuse may make a joker • Audiences warm up quickly to good story telling Stage fright – • Control nervousness by getting aware not get nervous • A few short deep breaths will help Delivery Skills 8
• 9.
  Presenting the message:important things to ensure Delivery Skills 9
• 10.
  Participation • Communication isa two way process • Adult retention is best when learner is involved • Supplement theory with practical experiences • Consider some method that encourage audience to be part of program Delivery Skills 10
• 11.
  Summarizing • It isthe last part of the talk that may create lasting impact • Summarize main points with slightly rewording or rephrasing • Thank audience for their attention & interest Delivery Skills 11
• 12.
  Delivery Skills 12 Understanding learnersbehavior Helping participants Training delivery style Relating to real situation Humor & fun Interpersonal communication Listening & Empathy Resolve conflict Questioning skills Generic Skills for Effective Presentation
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  Delivery Skills 13 Feedback techniques Creating learning atmosphere ParticipationTrust & safety Group Dynamic Time management Controlling nervousness Use of technology Evaluation Generic Skills for Effective Presentation
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  Training Techniques &Aids 14 25% 50% 70% 0 Agood delivery Systemshould have combinationof three factors Tell Tell& Show Tell& Show & Do Tell & Show & Do Tell & Show Tell
• 15.
  Delivery Skills 15 BestPractices for Delivering Training Control & harness nervous energy Show interest & enthusiasm Find out about learners Present main points of training session Ask questions to get learners involved & interested Be professional & cautious about body language Provide enough time to discuss new knowledge & practice new skills 1 2 3 4 5 6 7
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  Delivery Skills 16