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Transforming Performance @ Genpact by Indira Screymour May 2016
This document discusses how disruptive technology and changing workforce demographics will impact talent management. It describes how the talent supply chain will become disaggregated, non-linear and on-demand. Employees will shift from being aggregated to micro-targeted consumers. Genpact has adopted a Lean Digital approach to simplify, standardize and consolidate processes across finance and HR functions. This includes adopting cloud tools and applying design thinking to individualize the employee experience. Predictive analytics is now used for retention instead of basic demographic analysis. Genpact's performance management transformation started in 2007 and continues to evolve with new tools like cloud-based goals and feedback apps.
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Transforming Performance @ Genpact by Indira Screymour May 2016
- 1. Transforming Performance @Genpact May 2016
- 2. © 2016 CopyrightGenpact. All Rights 2 Blink And The World Changes…
- 3. © 2016 CopyrightGenpact. All Rights 3 Blockbuster went from 60,000 employees to 0 in 5 years
- 4. © 2016 CopyrightGenpact. All Rights 4 3 mega-forces will change our talent landscape in 2 significant ways Disruptive Technology Mobility, Advanced Robotics, Analytics Big Data Analytics Micro tracking Natural Language Programming Millennial Workforce Social Trading ‘security’ for flexibility Talent Supply Chain Will become DISAGGREGATED, NON-LINEAR, ON DEMAND Employees Will Shift From Being An “Aggregation” To MICRO TARGETED CONSUMERS 1 2
- 5. © 2016 CopyrightGenpact. All Rights 5 Talent supply Chain will become dis-aggregated, non linear, on demand … high degree of automation driven by Digital 1
- 6. © 2016 CopyrightGenpact. All Rights 6 Employees will shift from being a largely (faceless) “aggregation” to a micro-targeted “consumer” … driven by Big Data Analytics 2
- 7. © 2016 CopyrightGenpact. All Rights 7 The digital revolution is being slowed down by legacy processes and technology…
- 8. © 2016 CopyrightGenpact. All Rights 8 WHAT IS LEAN DIGITALSM?
- 9. © 2016 CopyrightGenpact. All Rights 9 Simplify, Standardize, Consolidate … footprint across Finance & HR functions One Genpact One Process One Policy One Technology One Reporting ▪ Globally uniform processes ▪ Shared Services Centers ▪ Leaner & global Chart of Accounts (COA) ▪ Enterprise wide standards for critical Finance policies and HR policies ▪ Consolidation of ERP system ▪ Application rationalization ▪ Cloud adoption ▪ Common prioritized data masters ▪ Automated reports from BI; aim to enable self service reporting Key Benefits ▪15% Reduction in hiring Turnaround Time ▪40% Application Rationalization ▪ Capture of cost, resources & revenue at the desired level of granularity ▪Consistent & faster Stat. and Management reporting ▪ 25% Productivity Increase: Finance & HR ▪ 5 days Reduction in DSO ▪ 8 days Reduction in period end closing time ▪ 8% Reduction in Revenue dilution
- 10. © 2016 CopyrightGenpact. All Rights 10 As ‘employees’ shift to ‘consumers’ apply ‘design thinking’ to individualize every ‘moment of truth’ Design Principles to Deliver Consumer Grade User Experience Analytics beyond ERP User Centric Design Speed vs. Scale Cloud is Step 1
- 11. © 2016 CopyrightGenpact. All Rights 11 Example: Floor Management through Double Robotics for User Controlled Live Feed of Floor…Mobile access/control • iPad on Wheels for remote monitoring & live Cam • Remotely controlled & transmits thru WiFi • Self-balancing base on wheels. Multiple ingenuous uses • Virtual Floor Walks • Virtual presence at meeting • Showcasing Operations floor to the clients • Remote Interactions with teams • Pre Hire Orientation iPad Self Balancing Wheels Blue Tooth WiFi
- 12. © 2016 CopyrightGenpact. All Rights 12 Example : predictive analytics for employee retention Earlier • Attrition analysis was based on basic employee demographics – tenure, Education, Shift, R&R etc. • Basic HR / People Practices were universally applicable • Attrition Risk Assessment (EWS) effectiveness was dependent on Supervisor effectiveness In the Future… • We can track engagement levels dynamically for every employee based on exponentially more data elements… 90% prediction accuracy vs 70% for manual assessment • Drive customized engagement initiatives…cafeteria approach vs. fixed policies
- 13. © 2016 CopyrightGenpact. All Rights 13 Adopted cloud based tools for goals & appraisals 1st Company in India to partner with SAP Success Factors in 2009 Global rollout across 14 countries, 40K employees, 8 languages Our Performance Management transformation journey that started 7 years ago…
- 14. © 2016 CopyrightGenpact. All Rights 14 - Goals on paper - GE legacy PMS tool Partnered with Success Factors – moved to cloud Standardization & simplification of appraisal forms Introduced Performance Mgmt. on ERP 2009 2007 2004 - 05 2009 2012 2015 2016 2013 - Introduced Employee feedback survey - Introduced project based evaluation & - Succession tracking And the journey continues… - iPerform Feedback App
- 15. © 2016 CopyrightGenpact. All Rights 15 Genpact HR - IT partnership has been terrific … valuable learnings on how to deliver exceptional results 1. “Everyone needs to learn Lean Digital ( Technology)” – can’t remain HR or Finance domain only 2. “Tech Leaders must understand process” and be comfortable diving deep for solutions 3. Need IT pros with a strong point of view and the guts to say it – loudly & clearly 4. “Experts must behave like experts”… ever heard a surgeon asking a patient where to start cutting? 5. Things will go wrong – Murphy at work – must learn and move on – IT ain’t perfect – even the space shuttle blew up twice! 6. Bad news first – in English and very clear on impact – don’t pussyfoot it ! 7. User is the king – Design thinking critical – else your software will get canned or worse 8. Find out the right question to ask – Technology has solutions to everything (almost ☺ )