Tricia Hackett Resume
- 1. Tricia E. Hackett ‧226 W. Pheasant Hill Dr. ‧ Duncan, SC 29334 ‧ Cell: (864) 404-7719 ‧ [email protected] Areas of Expertise Client Care Management Complaint Handling & Resolution Front-Line Supervision Specimen Collection & Processing Project Implementation & Training Confidentially Law Compliance & Regulation Court Procedures & Testimony Professional Experience THE PHOENIX CENTER – Greenville,SC 01/05 – Present Compliance & ClientCare Manager, 5/15 to present Developandimplementtrainingforclientpointof entryprocessinall programs.Leada team to assistintrouble shooting whenproblemsarise,especially inthe residential programs. Developandimplementprocedurestoensure effective customer service andproficiencyin administrativefunctions. Implementproceduresforeffective managementof drugscreencollectionprocessinall programs. Lead the trainingprocessandassistwithmonitoringtoidentifyadditional trainingneeds. Additional dutiesincludethose of previousposition. Compliance & ClientCare Coordinator, 11/13 to 5/15 Provide oversightandmanagementof the clientpointof entryprocess. Maintainwaitinglistandcoordinate admissionsforOutpatient, Women’sResidential,and MedicationAssisted TreatmentServices. Serve asHIPAA PrivacyOfficerandisthe designatedpointof contactforissuesrelatedto subpoenas,courtorders,arrestwarrantsand otherlegal actionsrelatedtoclients. Conductmonthly qualityassurance reviewsandprovide writtensummaryformanagementof issues to address. Additional dutiesincludethose of previousposition. ClientCare ServicesSupervisor, 8/06 to 11/13 Schedule,lead,andmonitorthe clientorientationprocessforOutpatientservices. Ensuresthat changesinthe orientationscheduleandprocessare implementedtomeetclientandregulatory needs. Implementprocedurestorespondingto subpoenas,courtorders,arrestwarrantsand otherlegal actionsrelatedtoclients. Developandimplementsprocedurestoensure effective customer service. Provide oversightandmanagementof the clientoutcome collectionprocess. Implementprocedurestoensure thatadministrative functionswithinthe Outpatientdepartment are covered. Oversee the collection,storage,andaccessof clientrecords. Developreportingmechanismsforreviewbymanagementstaff.
- 2. Implementproceduresforeffective managementof urine drugscreencollectionprocess. Work closelywiththe dataentry departmenttoensure thatclientneedsare metandthatclient relatedinformationiscollectedandenteredinatimelymanner. Treatment ProjectsCoordinator, 2/06 to 8/06 AssistedOutpatientAdmissionsdepartmentwithclientorientationactivitiesasdirected. Assistedand/orcoordinatesthe clientoutcome evaluationprocess. Providesfeedbackto Managementstaff. Assisted inthe monitoringof waitinglistsasrequiredandrequestedbyManagementstaff. Coordinatedthe collectionof informationrequestedbyManagementstaff. Organized informationanddataintoreportsthat will be utilizedbyManagementstaff. Assistedand/orcoordinatesthe processof receivingandresponding tosubpoenas. AssistedManagementstaff incompletionof treatmentrelatedprojects. Administrative Assistant– Detox,1/05 to 2/06 Maintainedaccurate clientfilesincludingkeepingchartformsinproperorder,assuringappropriate formsare inthe record,monitoringandflaggingphysicianordersandotherdocumentsrequiring physiciansignature. Preparedcorrespondence,reports,orassignedmaterials. Performedgeneraladministrative supportdutiessuchascopying,faxing,distributingmail and general typing. Demonstratedeffective communicationskillsandfollowsupincollaborationwithotherDetox team memberstoensure optimal functioningof the department. AnsweredDetox incomingcallsanddirectsappropriately. Identifiedopportunitiesforprocessimprovementandparticipatesinongoingimprovement activities. Respondedtomedical recordsrequestsinatimelymatter. Orderedmedical andoffice supplies. Dianne Daubler – Greenville,SC 06/10 – 12/13 BillingSpecialist Responsible forenteringservicesandbillerpayersource. Responsible forcollecting,postingandmanagingaccountpayments. Preparedandsubmitted claimstovariousinsurance companies andEAPproviders either electronicallyorbypaper. Processed paymentsfrominsurancecompaniesandprepared adailydeposit. Identifiedandresolvedpatientbillingcomplaints. Prepared,reviewed,andsentpatientstatements. A CAROLINA BAIL BONDING CO. – Greenville,SC 05/01 – 10/04 Owner/Professional Bail Bondsman Maintainedaccurate clientfiles. Preparedmonthlyandquarterlyclientreportsforcourtand licensingagency. Maintainedfinancial informationandgeneratedmonthly,quarterly,andyearlyreportsincluding income taxes.Preformedaccountspayable andreceivableduties.
- 3. Performedgeneraladministrative dutiessuchascopying,faxing, andtyping. Demonstratedeffective communicationskillswithclientsaswell asnetworkingwithlocal magistratestoincrease referrals. Answeredincomingcallsand completedapproval applications. HOMEMAKER – Greenville,SC 08/96 – 04/01 Stay Home Mother Education ClemsonUniversity, Greenville,SC ExpectedGraduation:5/19 Masters of BusinessAdministration SouthernWesleyanUniversity,Seneca,SC Graduation:12/14 Bachelorof Science:BusinessManagement Magna Cum Laude Honors Greenville Technical College, Greenville,SC Graduation:12/98 Associate of BusinessManagement:Accounting Honors South Carolina Notary Republic, expirationApril7,2017 Technical Expertise Outlook, Word, Excel, PowerPoint, SMART Board, KIS, CareLogic, Internet Explorer, Chrome, Firefox Activities Girl Scout volunteerfor8+ years. Volunteerforvariouslocal,non-profitorganizationswhichinclude Miracle Hill,Shepard’sGate ,GreenvilleLiteracyProgram, SerenityPlace,The FamilyEffect, Human Society andlocal foodbanks. References Available uponrequest.