UC Vendor Overview
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The document provides an overview of vendors in the unified communications landscape in 2012, categorizing them based on their product offerings such as telephony/switching, messaging/presence, applications and portals, conferencing and collaboration, mobility solutions, and hosted/cloud offerings. It then provides brief summaries of the strengths and challenges for some of the major vendors.
UC Vendor Overview
- 1. UCC Vendor Landscape 2012 Dave Michels Marty Parker Blair Pleasant
- 2. Best of Breed vs. Suite? Telephony/ Messaging/ Application Conference/ Mobility SPs/Hosted Other Switch* Presence/ & Portal Collab (Partial List) Search ** Vendors Aastra AOL Oracle/Siebel WebEx (Cisco) RIM AT&T Aspect ADTRAN IBM/Lotus SAP Interwise Nokia Telstra NET ALU Google Salesforce Lifesize Motorola Verizon Acme Packet Orange Avaya Microsoft SugarCRM Radvision Apple CallTower Devices and Cisco Yahoo Polycom BizCom Headsets: Digium Vertical apps Sonexis Alteva Plantronics Inter. Intell. UM: Oracle Aptela GN Netcom Mitel Vidyo Broadsoft Jawbone AVST Cypress Sennheiser NEC Esna eZuce Polycom Shoretel Skype Fonality snom Siemens RingCentral Toshiba Packet 8 Zeacom Smoothstone Professional Google Services/SIs Zultys Intermedia *All are in multiple categories Many others… ** Most are in multiple categories
- 3. Switch Vendor UC Offerings Vendor Product Features Aastra Clearspan Integrated Mobility, MX-One open standards & re-use of components Alcatel- OpenTouch, OmniTouch UC Suite, Dynamic enterprise Lucent My IC, UC Connect Multiple multimedia sessions Avaya Avaya Aura , One-X versions SIP Session Management Flare experience Flare Experience Cisco Jabber, Unified Presence Server/Comm. Collaboration focus, Intelligence in network WebEx Connect, Quad Meshing on-premise & on-demand Inter Intell Customer Interaction Center, IPA Standards-based “All in One” platform CaaS hosted offerings Mitel Freedom Architecture, Mitel Virtualization, enterprise cloud Application Suite, Mitel Anywhere Role-based licenses NEC Univerge, NEC Sphericall Vertical focus, UCE, UCB Role-based comms Shoretel Shoretel All in one, price competitive Mobile offerings (Agito) Siemens OpenScape UC Suite Cloud services; Multiple PBX integrations; Enterprise OpenScape UC Server Software based, Open Zeacom Zeacom Communication Center UC + UM + CC + Mobility; SMB focus
- 4. Desktop/IM Vendors Products Approach to UC Challenges IBM Sametime, Sametime Desktop approach; Association with Lotus Unified Telephony Presence is core brand Websphere Lack of UC market share Partner with switch Needs partners for full Connections, Quickr vendors today voice capabilities Strong social offerings Microsoft Lync Desktop approach; Coopetition with switch Lync Web App Software vision vendors Contact center – Office 365 relies on partners Lync Online Partner with and Weak Mobile Exchange Server UM compete with switch No vertical apps Sharepoint vendors Skype
- 5. Strengths SIP SIP SIP SIP SIP Large combined installed base Contact center Product line - smb-enterprise, apps, Radvision, network Challenges Will Nortel customers move forward with Avaya? Future product roadmap will take work Lots of changes for customers Have to continue building channel, train Nortel channel
- 6. Strengths Commitment to openness and standards Global presence & local expertise Large Higher Ed vertical Consistent financial performance Diverse product line Challenges Decentralized marketing Diverse product line Inconsistent regional products offers Brand recognition
- 7. Strengths Extensible multi-capabilities architecture Global footprint, large installed base Strong networking solutions Challenges Market coverage in N. America The future of enterprise division is unclear Disruption from Genesys sale
- 8. Strengths VoIP to UC to Collaboration Video Everywhere - Cius, AppHQ Cloud, virtual offerings Dominant IP network position Strong distribution & channel Challenges Still weak in low end/SMB Perceived as more expensive Perceived as walled garden Proving the value of video Confusing conferencing products
- 9. Strengths Asterisk branding, Switchvox product Market share via low price Open source platform Turnkey simple UC - all in one Challenges Open source vs. proprietary appliance Multiple complex products Generally confined to SMB - could change
- 10. Strengths Strong social business offerings Large base of IM/presence, e-mail Relationships with switch vendors Challenges Lotus brand is losing mindshare Lack of UC market share Enterprise voice and call center products Weak SMB penetration Track record with Voice Needs partners for full voice capabilities
- 11. Strengths All in one solution; ease of implementation and management Successful cloud offerings - CaaS delivery model Business/Communication process automation Challenges All-in-one solution difficult to operate Perceived as contact center vendor
- 12. Strengths UC apps Virtual Desktops, Virtual Servers Endpoints - support SIP, plus Mitel features Managed service offerings Challenges Brand awareness – perceived as voice and hospitality Channel not as savvy as product requires No strong video partnership No Distribution Partner
- 13. Strengths Leading share in IM/presence, e-mail, Office apps integration w/ Office, AD, Exchange, SharePoint Perceived Lucrative Pricing Cloud offers - Office 365/Lync; Skype Free IM - Office Suite, Windows Live, Skype Challenges Co-opetition with other Call Manager vendors Contact center offerings via partners Weak Mobile Experienced Competent Channel
- 14. Strengths Broad range of product offerings Vertical market focus Products available worldwide Appliance packaging reputation Challenges Licensing structure has been confusing to resellers and customers Revamping portfolio to “3C” - broader skill sets required in channel Weak Top Down Marketing No Distribution Partner
- 15. Strengths Low TCO value proposition Customer satisfaction ratings Simple deployment and management Wireless solutions with ShoreTel Mobility Challenges Much smaller vendor than its competitors UC portfolio limitations for large enterprises M5 alignment with channels
- 16. Strengths Very open - architecture, standards Broad portfolio OpenScape Fusion, including Google Apps Mature cloud offering Aggressive pricing Challenges Market and mindshare in N. America Likely about to rebrand Revamping vertical marketing Build channel in N. America