Umesh R Sharma

UMESH RAMANRESH SHARMA
Cell Phone: +91-97020-00266  Phone: (022) 296-63479  sharma.umesh@mtnl.net.in  umeshsagar@gmail.com
CLOUD & IITT OPERATT IIONS -- SENIIOR MANAGER
Enterprise Cloud (IaaS, PaaS) Operations | Enterprise Infrastructure & Production Support Management
COMMIITMENT | LEADERSHIIP | IINTEGRIITY | FLEXIIBIILIITY
Summary
 Excellence in Technology
Strategy & Executions.
 Cloud Operations & Services
 Infrastructure Optimization
 Platform Migration
 Creative Problem Solving
 Enterprises Architecture
 Infrastructure Management
 System & Network
Administration
Managerial Expertise
 Project Management
 Service Delivery
 Vendor Evaluation
 Strategy & Execution
 Resource Management
 Innovative IT Initiatives
 Troubleshooting / Resolution
 Key Account Management
 Client Relations
 End-user Support
Technical Expertise
 Cloud Computing
 Infrastructure Management
 Data-Center Design & Setup
 Cloud Computing
 Distributed System
Engineering
 ERP Implementation
 Business Continuity &
Disaster Management
 Information Security
Management
 Risk & Vulnerability
Assessments
 Trusted Senior IT Executive with 17+ years of successful transforming IT
Infrastructure, automation process and integration of new technologies to
deliver business requirements.
 Confident, dedicated technology leader with career-long record of promotion,
stakeholder, satisfaction, team building and strategic insight praised for next-level
success in Leader Family Role.
 Enterprise-wide standards driver with leadership adoptability to rapid changes
in requirements and enablement of cross-functional transparency to prevent
soiled practice.
 Innovative solution design: Leverages a deep & rich understanding of the way
business operation to craft creative solutions that not only fulfill the current
requirements but scale to meet dynamic needs.
 Strategic Planning: Excoriates and define technology roadmap to identify, how
technology can enable the business at strategic level.
 Stakeholders Relation: Connects well across all levels, bridging the gap between
business and technology by simplifying technical concepts to secure buy-in and
management approvals for funding by focusing in ROI and TCO.
 Subject-matter Expert in mission-critical IT Infrastructure and Application
Support.
Professional Experience
Reliance Jio Infocomm Limited | Sr. Manager – Cloud Operation (DevOps) |
Ghansoli, Navi-Mumbai | Feb 2014 - Till Date
 Directly report to Senior Vice President, managed JioCloud Business.
 Performed multifaceted role as Sr. Manager – DevOps overseeing the
implementation of Public & Private Cloud. Managed group of 5 direct-reporties,
tasked with ensuring systems continuity & optimal uptime of Cloud
Services (IaaS, PaaS & SaaS).
Key achievements:
 Authored Standard Operating Procedure (SOP) for “Change Management”,
“Incident & Problem management” for JioCloud LOB in addition to “Best
Practice” for Cloud Operation & Application Support.
 Successfully setup the infrastructure and configuration of JioDrive, a cloud
application proprietary product of M/s. Synchronous budgeting $2B.
 Successfully setup the infrastructure and configured OpenStack based Private
Cloud, solution engineered by M/s. Mirantis budgeting $300K
 Successfully setup the infrastructure and configured Public Cloud, an in-house
optimisation and customization of OpenStack solution budgeting $3B
 Effectively completed software application project deployed on private cloud
and integrated it with various corporate applications.
 Migrated some traditional infrastructure application to private cloud with
better throughput and performance.
 Completed the implementation of CMDB, Incident, Problem, Change & Release
Management modules of ITIL Service Design.
Handled : 110 People Team  Public & Private Cloud (IaaS, Paas & SaaS)  2000+ Enterprise Class Servers in DC 
500+ Cross Platform & Technology base Applications  24 x 7 Operation Support & Delivery  Business Resiliency

Qualification
 MBA in IT Management, NIM
Mumbai, Nov ‘07
 BCA, Sri Venkateshwara
University, March ‘03
 ADCHLE, Jetking SET,
Mumbai, April ‘97
 HSC – Science, Ismail Yusuf
College, Mumbai, March ‘94
 SSC, St. Francis School,
Mumbai, March ‘92
Training & Certification
 PMPv5(Exam Pending)
 CEHv6(Exam Pending)
 Internal Auditor
 EMC Storage
 Cloud Computing
 CCSK v3.1
Technology Proficiencies
Cloud :
OpenStack, Amazon EC, Keystone,
Nova, Glance, Neutron, Cinder,
Puppet, Swift, Ceilometer, Heat,
Telemetric, Ironic & Horizon
Platform :
Windows Server 2003 & 2008,
Ubuntu, Centos, Unix, Solaris,
Linux, Fedora, Citrix-ICA, MS-Exchange,
MS-SharePoint, ISA
Server, Checkpoint, Web-sense,
ERP, VERITAS & Net-Vault
Backup
Web Technology :
Windows IIS, Apache, IBM HTTP,
Web-Sphere, Web-Logic, Tomcat,
Fast, .Net, Java
Network Technology :
LAN, WAN, MPLS, VPN, VoIP,
Clustering, Load Balancing,
Firewall, DMZ, IPv6, Wireless
802.11
 Overseas relationships between IT resources, vendors, outsources consultants
and partner organization.
 Formed strong foundation teams of DevOps, Infrastructure, Security and
AppSupport to deliver effective SLA for Cloud Services.
HTC Global Services | Manager – IT |Mumbai | Dec 2007 - Till Date
 Employed by Director of Finance LOB @ HTC to take care of newly achieved
business account @ J.P Morgan, world most trusted No. 1 bank. Took full-circle
approach of improving team morale, standardizing delivery of IT
services, and improving both customer and inter-departmental relationships.
Built the highest performing team of IT specialist in India under JPMC
account as evidenced by continuously exceeding the Service Level Agreements
(SLAs) and growth of team from 7 to 95 engineers.
 Deputed as Service Delivery Manager @ J.P Morgan and taken care of CTO,
GTI, CIB, TSS and WSS LOB’s
Key achievements:
 Lead the team that provided production and project support as System
Administrator, Middleware & Application Administrator and Database
Administrator. Supported vast infrastructure and application environments
for banking services.
 Effectively, handled Incident Management, Risk & Vulnerability Assessment,
Business Continuity Plan and Disaster Recovery.
 Developed strategies to improve SLA, reduced the repeating incident,
maximized speedy resolution and minimized the breach of incident.
 Identified potential repeating problem/incident and get RCA done to provide
guidance/solution to team for resolving/fixing them once for all.
 Provide consulting services for new technology implementation, system
architecture design, global integration, and system documentation.
 Provided 24 x 7 supports and worked extended hours to meet the customer
requirements and goals.
 Participated as a key member of Business Resiliency Team and played a role in
testing the BCP of Data Center and critical applications.
 In the last five years, my team had made huge strides in availability and
customer satisfaction. Complain rates are at historic lows, and availability is
over 99% across a huge and widely diverse nationwide branch network.
 Manages overall operations of the team and projects, including resource
allocation, contract negotiation, and customer issue resolution.
 I contributed 50% Technical role as Middleware Administrator.
 Actively involved in requirement gathering and defining process and procedure
for operating team after the merger of TSS, WSS and CTO owned production
support team to GTI Lob.
 Managed and played a vital role as Hygiene Manager in stream lining the gaps
for production support and maintaining the defined SLAs.
 Received Award from JPMC corporate for providing extended support
following the events of Super-storm Sandy.

Storage Technology :
NAS, SAN, IP-SAN, FCP, SMP,
Power-Path, iSCSI
Hardware :
HP, IBM, Dell, Sun, HP-UX
Servers, Cisco 2800/2500 &
Nortel 8600/5500/400 Router &
Switch , Carrion CX320/CX300i
Storage, Cisco PIX Firewall
Utility & Tools :
Zabbix, Bugzilla, Webmin, SVN,
MySqlAdmin, OpManager, WSUS,
Antivirus, MBSA, Tivoli, HP -
OpenView, Peregrine,
PCAnywhere, MS Visio, MS
FrontPage, Ghost, Partition
Magic, Spyware, Adware,
Acrobat, Photoshop &
Dreamwear
Standards :
ISO 9001, ISO 20000, ISO 27001,
ISO 14000 & ITIL
 Flextronics Designs | Asst. Manager – IT |Bangalore
| Oct. 2002 - Dec 2007
 Joined as Sr. System Administrator and grown-up to Asst. Manager in five
years with changing the operational views of management as cost-center
System Admin Department to Profit Center - IT Department
 Stabilised the systems and implemented Active Directory on Windows 2000
and integrated MS Exchange Mail Server with OWA by removing third party
controlled email system
 Gathered and assessed needs from internal business units; created custom
solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process
bottlenecks); and developed functional specifications for IT group
 Participating in project meeting and gathered, analysed and determined
business and functional requirements; creating global metrics, trend charts and
other decision-making tools
 Converted normal server room to Data-center by justifying the need to
management by emphasizing on ROI and Integrity, Availability and
Scalability with belter SLAs
 Towards providing scalability and availability, upgraded the standard and PC
class servers to enterprise class servers with SAN storage EMC CX300i
 Conducted regular risk assessments and quality assurance reviews to identify
potential gaps in policies, procedures and business processes
 Developed strategies to improve SLA, reduced the repeating incident,
maximized speedy resolution and minimized the breach of incident. Identified
potential repeating problem/incident and provided guidance to team for
resolving/fixing them with proper solution
 Participated senior management business level discussion and emphasize
towards the growth of enterprise-level infrastructure, standardization of best
practices, and project governance oversight
 Implemented ISO 27001 standard practice and developed Business Continuity
Plan and Disaster Recovery Mechanism
 Manages overall operations of the team and projects, including resource
allocation, contract negotiation, and customer issue resolution
Key Projects & Achievements:
 Nortel Project:
Setup a huge Telecom Data-Center of 2000sq. foot from Floor Planning,
Infrastructure Placement, Power System Placement and Sizing the cooling
requirements and building it operational DC. It includes 2Nos of 40KVA UPS,
2Nos of 20KVA DC Power System, 24 Nos of extended telecom rack with 120
telecom chassis, 24 enterprises class IBM Servers and Precision Cooling system.
 ISMS Implementation:
Implemented ISO 27001 standard and conducted internal audits. Conducted
awareness programs in all departments and motivated them to adopt the standard
and follow it.
 Flextronics acquired Deccanet:
Played a key player role under the guidance of regional IT Manager and integrated
the Deccanet LAN to Flextronics WAN, upgrade the MS Exchange 2003 and
moved the AD from Domain Controller to Forest Model.

Organization Details
Reliance Jio Infocomm Ltd.
Sr. Manager – Cloud Operation
Feb 2014 - Till Date
Location : Navi-Mumbai
RCP, TC23, 3rd Floor, B-Wing, A
Gate, Thane-Belapur Road, Ghansoli,
Navi Mumbai - 400701
HTC Global Services
Manager - IT
Dec 2007 – Jan 2014
Location : Mumbai
C/o J.P. Morgan, II Floor, L&T
Business Park, Powai, Mumbai
Flextronics Design Ltd.,
Asst. Manager - IT
Oct. 2002 - Dec. 2007
Location : Bangalore
50, 1st Main, 9th Cross, 3rd Phase,
JP Nagar, Bangalore-78
Indbazaar.com Ltd.,
Web Master
July 2000 - Oct. 2002
Location : Mumbai
302, Stanford Plaza, Andheri West,
Mumbai - 400053
Nexus Computer Pvt. Ltd.,
System & Network Engineer
April 1997 - June 2000
Location : Mumbai
604, Kakad Udayog Bhavan,
Matunga (West), Mumbai
Service & Solution
Customer Support Engineer
July 1996 – April 1997
Location : Mumbai
Opp. LBS Marg, Parel Circle, Parel,
Mumbai
 Cell Broadcast System:
Undergone training by Israel base company M/s. Celltick Technology on GSM-Gateway,
SMSC Handler, Motorola MSC & BSC, Application, and Database.
Implemented their application to Hutch Network, all over India. Managed and
monitored the Cell broadcast system at four metro cities of India. Tender training
and handed over the implemented system to Hutch for day today maintenance
Indbazaar.com Ltd | Web Master | Mumbai | July 2000 - Oct. 2002
 Joined as System Administrator and grown up as Web-Master.
 Installed and configured Web, Database and Application Servers at shared
Data-Center of VSNL.
 Migrated the shared web-site from shared server farm of third-party to owned
dedicated enterprise servers and started providing numerous services like E-commerce
Website, Email Services & Websites.
 Setup and stabilized the office IT Infrastructure and established shared
Development & UAT Servers for Production Servers.
 Developed and setup various co-branded E-commerce website for Vijaysales,
Sharekhan & Tata Internet Services.
 Made huge strides in availability and customer satisfaction. Complain rates
reduce historically lows, and availability went to 95%.
 Nexus Computer Pvt. Ltd. | System & Network Engineer | Mumbai
| April 1997 - June 2000
 Joined Nexus as Hardware Engineer and grown-up to System & Network
Engineer
 Attain regular calls of System, Server and Network and setup them as per
customer plans and requirement’s
 Use to prepare daily call reports and present it in weekly status meet
 Worked as stationed engineer for 1 ½ years at M/s Associated Capsule and
stabilized they IT system and reduce the complaint by providing high
availability of systems. Also participated and supported the implementation of
Ramco Marshall ERP System
MAJOR CLIENT: M/S. Associated Capsule Group, M/S. German Remedies, M/S.
Kothari Jewelers, M/S. Assert International, M/s. Pharma Lab, M/s Synthetic
Fibber’s Ltd., and M/s. Polymers Ltd.
 Service & Solution | Customer Support Engineer | Mumbai
| July 1996 – April 1997
 Attain regular calls of System, Server and Network and setup them as per
customer plans and requirements
 Maintain inventory system of spare-parts, desktops, printers, modem etc.
 Use to prepare daily call reports and present it in weekly status meet
MAJOR CLIENT: Major client with whom I had worked are M/S. Nagina Hotel

Personal Details
Name Umesh Ramnaresh Sharma
Father Name Late. Ramnaresh Jhulan Sharma
Mother Name Late. Anuwatiya Ramnaresh Sharma
DOB 3rd July 1976
Passport No. E6486193
Marital Status Married
E-mail umeshsagar@gmail.com,
sharma.umesh@mtnl.net.in
Postal Address 260, Sai Krupa -2, Shiv Premi Cooperative Housing
Society, Near Gurukrupa Medical Stores, Maharashtra
Nagar, Appapada, Malad East, Mumbai – 400 097
References: Please visit to LinkedIn @ http://www.linkedin.com/in/umesharma
“FORWARD-THINKING TECHNOLOGY ADVOCATE AND STRATEGIST
ALIGN TECHNOLOGY ROADMAP WITH STRATEGIC GOALS”
ABILTIY TO CUT THROUGH A PROBLEM AND “MAKE IT HAPPEN”.


Umesh R Sharma

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