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Jagadeesh Edaven Padikkal is seeking assignments in automobile organizations. He has over 11 years of experience in customer relations, service, repair, and vehicle maintenance, including 7 years and 5 months of experience in the Gulf region. He is skilled in handling customer needs, preparing estimates, customer follow-up, training subordinates, and coordinating promotions. He has expertise in coordinating sales teams and improving performance, efficiency, and customer care. He is also experienced in motivating and training workforces to deliver quality service.
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Updated cv
- 1. Jagadeesh Edaven Padikkal E-mail: [email protected] Mobile: 0091 9497804474 Seeking Assignments in Well Professionally reputed Automobile Organizations Synopsis A seasoned professional with over 11 years including 7 years and 5 months Gulf of rich and diverse experience in Customer Relation, Service, Repair and Maintenance of Vehicles. Adroit at handling Customers Needs; preparing of economical repair estimates, Customer follow up and post repair feedback, Periodic Reports, Imparting training to the subordinates and Co-ordinating & organising promotion, recall and branding activities. In-depth knowledge of co-ordinating a cohesive Sales Team with demonstrated abilities in optimising and improving performance, efficiency and customer care. An enterprising Co-ordinator, Service Advisor with abilities in motivating and training the workforce & enabling them to deliver quality services to clients and implement a Service ethos across the business. Areas of Expertise & Employment Graph Ford Motors – From November 2016 to Present Work Shop Supervisor Abu Dhabi Motors – From December 2015 to August 2016. PDI and Logistic Supervisor Amana Toyota India (Kerala) – TOYOTA - From October 2013 to August2015 Customer Relation Manager. Arabian Automobiles DUBAI – From Jan 2013 to August 2013 Senior Vehicle Mechanic Supervisor (Work Shop Controller) Al Futtaim Motors UAE – From Jan 2010 to December 2012 PDI and Logistic Coordinator Al Futtaim Motors UAE - From July 2008 to December 2009 Express Service Controller Al Futtaim Motors UAE - From March 2006 to July 2008 General Technician Kutturkaran Engine Rebuilders (Kerala) – From Sept 2004 to August 2005 Floor in Charge
- 2. Educational Credentials 3 Year Diploma in Automobile Engineering Board of Technical Education Karnataka (Dr T M A Pai Polytechnic/MIT Manipal -INDIA) 2001-2004 Secondary school leaving Certificate Kerala Board 1999-2000 IT Skills & Training attended I T Skills • SAP R/3 Module. – Super User and End User Trainer. • MS office overview & fundamentals in 1999 • ORACLE –System in Automobile Use. • CTDMS-Centralized Toyota Dealer Management System • I CROPE- Intelligent customer relation optimization program. Training • BMW Basic Training – Abu Dhabi. • Customer relation Manager Training in Toyota Kirloskar Motors -India. • Basic technical training in Al Futtaim Training center-Dubai. • Pro technician training in Al Futtaim training Center-Dubai. • Basic telephonic conversation in Al Futtaim Training center-Dubai. • Customer handling skill training in Arabian Automobiles-Dubai. Languages Known English – Excellent skill in reading, writing and Communication Hindi – Good in reading, writing and Communication Malayalam - Excellent skill in reading, writing and Communication. Arabic - Converse sufficiently Personal Details Date of Birth : 22/11/1983 Nationality : Indian Driving License : Valid UAE licence Marital Status : Married ――