US_A_Andrews_Resume_2016

To enhance organizational culture,
maturity and sustainability, defined
as: …the ability to understand a
situation or problem by identifying
patterns or connections between
ideas or situations that are not
obviously related; to recognize and
organize the parts of an issue in a
systematic way; and to frame new
ideas and courses of action.
—Willamette Competency Library
A well-defined understanding of the business-technology interface and capacity to align
emerging technological needs with product/service solutions. A diverse background spanning
business-development, service delivery, technical, operational and project management
disciplines, underscore expertise in engaging decision makers and devising winning sales
strategies. Organizational Tools and Models utilized:
Capture Management: Enhance sales force critical and strategic thinking competencies.
Capability Maturity Model: Organizational transformation of cross departmental alignment.
Account Management: Profile—decision hierarchy, operational landscape, industry position.
Experience Management: Understand and better facilitate the customer journey.
Sales Enablement: Systematically engage at each stage of the problem-solving life cycle.
Process Design
Customer Journey Mapping o
Touch Point Mapping o
Infographic Tool Design o
Experience Management o
Engagement Management
Executive Level Engagement o
B2B Account Management o
Vendor Management o
Channel Management o
Execute strategies with the unique ability to understand the ongoing market scenario and
customer trends. Decisive and capable of delivering quick solutions to marketing challenges.
Multi-industry success applying growth-oriented, best practices and standardization to new
product marketing programs, and territory expansion.
Brand: Apply a multi-dimensional strategy: Corporate ID & engagement, marketing collateral
& customer touchpoints, sales activity & experience management, analysis & content.
Promotion: Effectively project company mission and values, manage audio/visual themes and
maintain media and public relations imagery. Manage all sources of media channels.
Product: Develop product packaging and quality standards, including benchmarking; and
establish operating systems for distribution and merchandising requirements.
Production: Manage creative and technical production from initial design to finished product
including: promotional campaigns, special events, co-op, public relations, and merchandising.
Organizational Development
Capability Maturity Model (CMM) o
Accelerated Transition o
Culture Transformation o
Organizational Alignment o
Talent Development
Competency Development o
Leader-Member Exchange o
Team Development o
Performance Support (Coaching) o
TRAINING SKILLS WORKFORCE DEVELOPMENT
Accumulated experience developing inter-personal effectiveness including, competency
building, leadership and performance improvement. Optimize team dynamics, unite diverse
agendas to a common goal, and harness strategic and operational drivers to deliver results.
Training: Provide an energetic and innovative approach to training, design, delivery and
evaluation, with an exceptional ability to connect and adapt to culturally diverse audiences.
Performance: Consult on performance management, organizational change and transition,
competency skill gaps, capability maturity, workforce culture and diversity awareness.
Coaching: Well-versed on several coaching models, enabling effective support for behavioral
and performance issues. Competent in providing assistance at all levels of organization.
Instructional System Design (ISD)
Design soft skills training programs, aligned with organizational culture and maturity, resulting
in greater impact. Bring the most relevant material, best practices and methodologies to the
training platform. Design course and curriculum to facilitate a blended learning experience.
PERSONAL MISSION BUSINESS DEVELOPMENT
CREATIVE SKILLS MARKETING MANAGEMENT
EXECUTIVE RESUME AVERY C.ANDREWS

Trinidad and Tobago
Private Sector
Trinity Power o
Servus Limited o
Repsol E&P T&T o
Massy Wood Group o
Pan American of T&T o
Ansa Coatings (Penta & Sissons) o
Public Sector
T&T Immigration Division o
T&T Electricity Commission (T&TEC) o
T&T Mortgage Finance (TTMF) o
International Organizations
International Organization o
for Migration (IOM)
US Virgin Islands Virgin Island o
Training Initiative (VITI Program)
African, Caribbean and o
Pacific States (ACP)
USAID Cairo, Egypt o
US Federal Government
Department of Commerce o
Department of Interior o
Department of Defense o
Office of Personnel Management o
Federal Deposit Insurance o
Corporation (FDIC)
Azanique Development Trinidad & Tobago, WI 2008 – Present
Independent contractor providing soft skill training and development.
Performance Consultant
Provide competency development including: leadership & management, capacity building, process
optimization, workforce culture and capability maturity.
Warren-ECM Limited, Trinidad & Tobago, WI 2013 – 2015
A Caribbean based electrical distributor, subsidiary to Sonepar, a Global Tier 1 distributor.
Business Development Manager
Executed an organizational transition program that elevated the industrial sales; reengineered order
management; and enhanced engagement competencies with employees, customers and vendors.
Identified portfolio management gaps; conducted market research, produced marketing collateral,
sales tools and templates; and provided support performance.
Personnel Management Services (PMSL), Trinidad & Tobago, WI 2011 – 2012
Provide workforce training development, servicing Trinidad & Tobago and Caribbean region.
Business Development Specialist
Use Behavior Based Interviewing to successfully recruit and place professional talent. 90% win rate,
with tendering including proposal writing, bid review and document management. Opportunity
management—provide workforce solutions, secure training contracts, and deliver courses.
Graduate School, USA, Washington, DC 2003 – 2009
Public sector education, development and training, servicing US and international agencies.
Training Consultant
Faculty member and training consultant, provided subject matter, course design, and platform
training to the International Institute, Center for Leadership and Management, Campus classroom,
and Business Development. Facilitated clients from a widespread of US Federal government
agencies, at all levels of operation.
Northern Virginia Regional Park Authority (NVRPA), Virginia 2005 – 2006
A system of regional parks, providing recreational and entertainment venues.
Major Event Manager
Developed an events tracking system, monitoring: resource and asset management, event status,
financial reporting, and permitting requirements. Enforced environmental policies impacted by
attendance. Developed procedures eliminating 50% of event management errors.
National City Bank, Illinois and Michigan Regional Territory, 1995 – 2001
Business Outreach Specialist
Built profit based relationships with multicultural organizations, in newly acquired markets.
Outreach activity highlights: averaged 200 participants per forum; attracted 3,000 business banking
candidates; pre-qualified 300 credit worthy relationships; $10M financial product sales.
PO Box 4512
Arlington, Virginia
22204
E: averycandrews@gmail.com
Over 25 years of professional development, via workshops, formal and informal training courses,
and industry association memberships. Highlights include: More than thirty organizational
certifications from the Graduate School USA—facilitating courses on management, process
improvement, leadership, behavior and communication.
Academic institutions:
o Southeastern University, Washington D.C.: Business Management
o Ferris State University, Big Rapids, Michigan: Business Development
o Leadership Grand Rapids, Grand Rapids, Michigan: Executive Leadership Development
o The School of the Art Institute of Chicago, Chicago, Illinois: Commercial Design
o Entrepreneurial Institute, Grand Rapids, Michigan: Business Development
EMPLOYMENT NARRATIVE
AVERY ANDREWS
CONTACT EDUCATION & TRAINING
PAGE TWO
SELECT CUSTOMERS

Foundational Competencies
Interpersonal Skills o
Continual Learning o
Oral Communication o
Written Communication o
Integrity/Honesty o
Service Motivation o
Leading Change
Vision o
Creativity and Innovation o
External Awareness o
Adaptability & Flexibility o
Resilience o
Strategic Thinking o
Leading People
Conflict Management o
Leveraging Diversity o
Developing Others o
Team Building o
Results Driven
Accountability o
Decisiveness o
Customer Service o
Entrepreneurship o
Problem Solving o
Technical Credibility o
Business Acumen
Financial Management o
Human Resource Management o
Technological Management o
Building Coalitions
Partnering o
Political Savvy o
Influencing/Negotiating o
Cross-Cultural Interaction o
AZANIQUE DEVELOPMENT TRAINING EXPERIENCES
Course Title Training Focus
1. NExT New Executive Training Leadership Development
2. Customer Experience Management Advanced Customer Service
3. Business Readiness: The Fundamentals of Business Entrepreneur Development
4. Go-Through Solutions Customer Experience Management
5. Engagement to Advancement to Agreement Business Negotiation
6. Establishing A Telework Program Virtual/Distance Management
7. Evolutionary Marketing Sales Training
8. Total Human Conditioning Lifestyle Management
GRADUATE SCHOOL, USA TRAINING PROGRAMS
Course Title Course Reference
Business and Management
1. Leadership Essentials MGMT7020D
2. Coaching Skills for Today’s Leaders MGMT9002D
3. Managing A Virtual Workforce MGMT9013D
4. Negotiation Techniques MGMT9104D
Communication/Interpersonal Skills
5. Basic Communication Skills COMM7000D
6. Assertiveness Skills COMM7001D
7. Briefing Techniques COMM7002D
8. Constructive Conflict Resolution COMM7004D
9. Positive Approaches to Difficult People COMM7009D
10. Speaking with Confidence COMM7010D
11. Increasing Personal Effectiveness COMM7027D
12. E-Mail Etiquette and Efficiency COMM7150D
13. Effective Communication With Customers COMM8000D
14. Briefing Techniques: Advanced COMM9000D
15. Emotional Intelligence
Leadership Development
16. Executive Leadership Program ELPG9000L
17. Aspiring Leader Development Program ALPG9000L
18. New Leader Program NLED7300L
19. Leading Teams and Groups TDEV8200D
20. Presentation Skills Customized
21. Customer Service Excellence ADMB7003D
22. Behavior Based Interviewing Skills Customized
23. Supervision and Group Performance SUPV8001D
24. Leadership Skills for Non-Supervisors ADMB7006D
25. Project Management for the Office Professional ADMB7011D
26. Dealing with the Media ADMB7031D
27. Leading Change Supervisory Certificate Program
28. Emotional Intelligence for Leaders
TRAINING & DEVELOPMENT COURSES
PAGE THREE
CORE COMPETENCY
DEVELOPMENT
AVERY ANDREWS

US_A_Andrews_Resume_2016

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