Usability Testing Popup Lab Workshop
3 likes•1,208 views
The document outlines a usability testing workshop, detailing key components such as the importance of observing actual user behavior, preparing a test plan, and recruiting users. It emphasizes the roles of facilitators, observers, and the necessary tools for conducting effective tests. The workshop also provides practical tips for analysis and implementing changes based on findings.
Usability Testing Popup Lab Workshop
- 1. Welcome to the ! Usability Testing ! Popup Lab Wifi: cafeteria&co Password: #eaturbana
- 2. Tell us about yourself • Name • Experience with usability testing • Volunteered for one? • Run one? • How you want to use what you learn today?
- 3. What is UX?
- 4. What is usability testing?
- 5. What is usability testing?
- 6. What is it not? • Not about what people “like” • Not a focus group • Not QA • Not the only UX activity • Quantitative • Not testing our users!
- 7. Why do it?
- 8. Activity • Observe • Don’t help our volunteer • Note 3 issues
- 9. Debrief
- 10. Before you test =
- 11. Before you test =
- 12. Before you test
- 13. Step 1 Prepare a Test Plan
- 14. Test what?
- 15. Test where?
- 16. Setting the stage: Script
- 17. Setting the stage: Scenarios
- 18. Tasks • Write open-ended questions • Avoid jargon • Synonyms • Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful • Conversational • Unambiguous
- 19. Walter & the Weather
- 20. Activity
- 21. Step 2 Recruit Users
- 22. Pro-tips: • Incentivize • Let people know how they are helping • Tailor your approach to your users • Meet users where they are • If all else fails, there are recruitment agencies out there…
- 23. Discuss
- 24. Step 3 Test!
- 25. What you’ll need: • A facilitator (most likely you) • A way to view & interact with your app or site • An observer/notetaker type • Your test script • Your volunteer • A space
- 26. What wouldn’t hurt to have: • Recording software • Snacks & drinks
- 27. Facilitator
- 28. Facilitator’s Phrases • What are you looking at right now? • Can you tell me more about…? • What did you think would happen when…? • What would you do if I wasn’t here? • This is very helpful.
- 29. Staying on track
- 31. Volunteers
- 32. Mobile Testing
- 33. Remote Testing
- 34. Step 4 Debrief & Analyze
- 35. Use the Rubric
- 36. Triage
- 37. Something is better than nothing
- 38. Activity
- 39. Step 5 Make Changes
- 40. Let’s Test! • Come up with 1-3 test questions • Prepare your rubric
- 41. Let’s Test!
- 42. Thank you!! ! usabilitypopuplab.com
- 43. Giveaways