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Uploaded byNirish Shakya
User Experience: Why should you care?
This document discusses the importance of user experience (UX) and provides tips for improving UX. It notes that customers pay for the satisfying experience, not just the product, and that everyone has customers. It outlines benefits like increased sales and productivity from good UX. Five tips are presented: know your users, understand why things are being designed, test early and often, follow conventions, and use helpful tools. The document encourages getting involved in local UX groups and concludes with contact information.
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User Experience: Why should you care?
- 1. User Experience (UX) Whyshould you care? Nirish Shakya Dan Sorvik
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- 21. Customers don’t payfor the product They pay for the atisfying experience s
- 22. UX matters Because everyonehas a customer!
- 23. What is UX? Notjust usability
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- 25. What elements matter to us? http://uxmag.com/uploads/halvorson4cs/IBMinfographic.gif:
- 26. My good ol’pre-UX days
- 27. 2 Driver http://nedmartin.org/uni/_img/INFS1200-ass1p1-ER-diagram.png
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- 30. How the How the How the business How the customer How the analyst project leader programmer consultant explained it designed it understood it wrote it described it How the project What operations How the customer How it was What the customer was documented installed was billed supported really wanted
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- 33. requirements = GetRequirements();! for(int i = 0; i < requirements.Count; i++)! {! CodeRequirement(requirements[i]);! TestRequirement(requirements[i]);! DeployRequirement(requirements[i]);! } ! if (budget > expectations && client == happy)! Celebrate();! else! PassTheBuck(buck);!
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- 36. User%manual% Tech%support% Ignorance%is% bliss!%
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- 42. The $300 millionbutton" - Jared Spool, User Interface Engineering http://www.uie.com/articles/three_hund_million_button
- 43. Register beforeyou buy
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- 51. 19 seconds X 1000visitors per day = 19000 seconds per day = 13 hours per day = 197 days per year!
- 52. Good UX = happier(and loyal) customers
- 54. It’s not thecustomer’s job to tell you what’s wrong with your product
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- 56. UX skills enhance yourresume
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- 59. 5 tips fromthe UX toolkit
- 60. Tip 1 Know thyuser
- 61. Who is your user?
- 62. Know your users andtheir context
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- 64. Make sure youknow: Business Goals User Goals Are they the same? Ask why it is being (re) designed
- 65. Tip 3 Test early,test quickly
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- 68. “You want towatch the first season of ‘Friends’. How would you download it from this site? http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/
- 69. UX testing inagile Daily%scrum%mee8ng% Hallway% tes8ng%
- 70. Heuristics testing Eg.Nielsen’s heuristics: 1. Visibility of system status 2. Match between system and the real world 3. User control and freedom 4. Consistency and standards 5. Error prevention 6. Recognition rather than recall 7. Flexibility and efficiency of use 8. Aesthetic and minimalist design 9. Help users recognize, diagnose, and recover from errors 10. Help and documentation bit.ly/H0yaff
- 71. Tip 4 Stick toconventions
- 72. Don’t reinvent thewheel (unless you know what you’re doing): http://tao221.files.wordpress.com/2010/11/wheel.jpg
- 74. UX Design Patterns • Yahoo Design Pattern Library: http://developer.yahoo.com/ypatterns/ • User Interface Design Patterns: http://ui-patterns.com/ • Patterny: http://patternry.com/ • Quince UX Design Patterns: http://quince.infragistics.com/UX-Design- Patterns.aspx
- 76. Tip 5 Tools &Resources
- 77. Wire framing tools Tomake your ideas come to life – easily and cheaply
- 78. Screen sharing tools Toget a second opinion & conduct tasks with others without leaving your desk
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- 80. Sydney UX BookClub" bit.ly/GNNFsl
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- 83. UX Australia conferences" bit.ly/H4DgW3 http://www.flickr.com/photos/mojohand/6104627517/
- 84. Key takeaways • Customers don't pay for the product, they pay for the satisfying experience • UX matters because everyone has a customer • Benefits of UX: – Good UX increases sales – Good UX increases productivity – Good UX = happier (and loyal customers) – UX skills enhance your resume • 5 tips: 1. Know thy user 2. Ask why 3. Test early, test quickly 4. Stick to conventions 5. Tools & resources • Getting involved in UX – Sydney UX Book Club – IxDA Sydney – CHISIG mailing list – UX Australia conferences
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- 86. Say hello! Nirish Shakya Dan Sorvik [email protected] [email protected] 0431 170 608 0401 595 884 @NirishShakya @DanSorvik 301/15 Lime Street King Street Wharf www.ObjectiveDigital.com Sydney NSW 2000