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User Interface & User Experience
A Process & Strategy for Small Teams
User Interface & User Experience
A Process & Strategy for Small Teams
Intro
Session Content Downloads | Contact Information
Goal of this session
Simple Effective Process Examples for Great User Experiences
UI & UX… How are they different?
Demystifying User Interface & User Experience
The Wheel Of User Centricity
Core Facets of UX
User Definition… UD
UI & UX Core Questions, Red Flags, Validation
User Personas
Creating Effective Personas of our Target Audiences
User Journey
How are they using it, and in what context
Metrics and Analytics
Validation of assumptions
Questions
Thank you
0D
Devices
2D
Devices
3D
Devices
Life Cycle of a
User Centric
Project
Competitive
or Analysis Audience
Definition
User Scenarios
Content Surve
Process
Flows
Site Map
UI
Wireframes
UX
Design
Prototyping
User
Testing
Review
Approval
Life Cycle of a
User Centric
Project
Competitive
or Analysis Audience
Definition
User Scenarios
Content Surve
Process
Flows
Site Map
UI
Wireframes
UX
Design
Prototyping
User
Testing
Review
Approval
Core Facets Of User Centricity
Core Facets Of User Centricity
User Testing
& Review
User Definition
& Requirements
UI Wireframes
& UX Designs
Having Parts Doesn’t
Mean They Fit Together
• The task of Defining users helps Identify their
User Needs
• User Adaptability, User Need Fulfillment and
Business Goals drive what UI Pattern can be used
• Some UI Patterns are not compatible with
other patterns
• Some UI Patterns work better than other patterns in
certain situations
• SharePoint has out-of-the-box UI Patterns that can be
extended
Having Parts Doesn’t
Mean They Fit Together
Life Cycle of a
User Centric
Project
Competitive
or Analysis
User Scenarios
Content Surve
Process
Flows
Site Map
UI
Wireframes
UX
Design
Prototyping
User
Testing
Review
Approval Audience
Definition
User Definitions or UD
UI Centric Questions
• What is the average duration of time a typical
user will be interacting with the application?
• What kind of devices will the user be
handling, while interacting with the
application?
• What other applications does a typical user
interact with on a daily basis?
• If a user cannot find a piece of content will
they perform searches to find it?
• When was the last time this system or
application was updated on a major scale?
• If a user gets confused, who will they contact?
Emotional or Experience
Centric Questions
• What is something that would make you angry
or upset if the interface didn’t do it well?
• What is something that this interface needs to
do that would make you happy?
• Which images do you like below?
• Are you someone that is on the go… all the
time?
• Are you fairly stationary through out the day?
• What is your favorite saying or quote?
• Who is your favorite character from a movie?
Demographic Centric
Questions
• What is the average age of a typical user,
are they male or female?
• How computer savvy is a typical user?
• What does a typical user of this application
do for a living??
Narrowing The Divide
AGE: 40
NAME: Martha Weber
OCCUPATION: CFO
MARITAL STATUS: Married
LOCATION: Milwaukee, WI
QUICK BIO:
Motivation of Automation. Processing
more rapidly accuracy.
Fixing problems auditing.
They are being hit by audits costly,
Data retention up to by-laws. 0 zero
report to cancel out employee.
----- 2 CFO in company
TECHNOLOGY SAVVY
Hard Time With
Light Switches
Super Geek
IS MOTIVATED
There is no
Motivation
Gold at the end of
the Rainbow
FRUSTRATES QUICKLY
Patients Of A
Saint
Turns into WWF
Wrestler in 2min
GOAL CENTRIC
Doesn’t really care
about anything
Has inner goals
ARCHETYPES
AGE: 40
NAME: John Ryan
OCCUPATION: Manager
MARITAL STATUS: Married
LOCATION: Milwaukee, WI
QUICK BIO:
Reporting, high-level.
Operating costs – interacts with
TECHNOLOGY SAVVY
Hard Time With
Light Switches
Super Geek
IS MOTIVATED
There is no
Motivation
Gold at the end of
the Rainbow
FRUSTRATES QUICKLY
Patients Of A
Saint
Turns into WWF
Wrestler in 2min
GOAL CENTRIC
Doesn’t really care
about anything
Has inner goals
ARCHETYPES
AGE: 20 - 65
NAME: Office Workers
OCCUPATION: General Office
QUICK BIO:
This group is not very technically
savvy, and has mid-level motivations.
They are online using the application
all day. The use search heavily, and
quickly to get upset if something
doesn’t come back in results.
They are not typically mobile, and
have larger resolution desktop
monitors.
TECHNOLOGY SAVVY
Hard Time With
Light Switches
Super Geek
IS MOTIVATED
There is no
Motivation
Gold at the end of
the Rainbow
FRUSTRATES QUICKLY
Patients Of A
Saint
Turns into WWF
Wrestler in 2min
GOAL CENTRIC
Doesn’t really care
about anything
Has inner goals
ARCHETYPES
User Interface and User Experience - A Process and Strategy for Small Teams
Backing Workshop Data & assumptions with real world Data
Backing Workshop Data & assumptions with real world Data
Damon Sanchez
Senior User Experience Engineer
dsanchez@concurrency.com
Twitter:@darkriderdesign
Blog: https://www.concurrency.com/author?user=dsanchez
SessionContentDownload
Presentation Download Link
Thank you

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User Interface and User Experience - A Process and Strategy for Small Teams

  • 1. User Interface & User Experience A Process & Strategy for Small Teams
  • 2. User Interface & User Experience A Process & Strategy for Small Teams
  • 3. Intro Session Content Downloads | Contact Information Goal of this session Simple Effective Process Examples for Great User Experiences UI & UX… How are they different? Demystifying User Interface & User Experience The Wheel Of User Centricity Core Facets of UX User Definition… UD UI & UX Core Questions, Red Flags, Validation
  • 4. User Personas Creating Effective Personas of our Target Audiences User Journey How are they using it, and in what context Metrics and Analytics Validation of assumptions Questions Thank you
  • 6. Life Cycle of a User Centric Project Competitive or Analysis Audience Definition User Scenarios Content Surve Process Flows Site Map UI Wireframes UX Design Prototyping User Testing Review Approval
  • 7. Life Cycle of a User Centric Project Competitive or Analysis Audience Definition User Scenarios Content Surve Process Flows Site Map UI Wireframes UX Design Prototyping User Testing Review Approval
  • 8. Core Facets Of User Centricity
  • 9. Core Facets Of User Centricity
  • 10. User Testing & Review User Definition & Requirements UI Wireframes & UX Designs Having Parts Doesn’t Mean They Fit Together
  • 11. • The task of Defining users helps Identify their User Needs • User Adaptability, User Need Fulfillment and Business Goals drive what UI Pattern can be used • Some UI Patterns are not compatible with other patterns • Some UI Patterns work better than other patterns in certain situations • SharePoint has out-of-the-box UI Patterns that can be extended Having Parts Doesn’t Mean They Fit Together
  • 12. Life Cycle of a User Centric Project Competitive or Analysis User Scenarios Content Surve Process Flows Site Map UI Wireframes UX Design Prototyping User Testing Review Approval Audience Definition
  • 14. UI Centric Questions • What is the average duration of time a typical user will be interacting with the application? • What kind of devices will the user be handling, while interacting with the application? • What other applications does a typical user interact with on a daily basis? • If a user cannot find a piece of content will they perform searches to find it? • When was the last time this system or application was updated on a major scale? • If a user gets confused, who will they contact?
  • 15. Emotional or Experience Centric Questions • What is something that would make you angry or upset if the interface didn’t do it well? • What is something that this interface needs to do that would make you happy? • Which images do you like below? • Are you someone that is on the go… all the time? • Are you fairly stationary through out the day? • What is your favorite saying or quote? • Who is your favorite character from a movie?
  • 16. Demographic Centric Questions • What is the average age of a typical user, are they male or female? • How computer savvy is a typical user? • What does a typical user of this application do for a living??
  • 18. AGE: 40 NAME: Martha Weber OCCUPATION: CFO MARITAL STATUS: Married LOCATION: Milwaukee, WI QUICK BIO: Motivation of Automation. Processing more rapidly accuracy. Fixing problems auditing. They are being hit by audits costly, Data retention up to by-laws. 0 zero report to cancel out employee. ----- 2 CFO in company TECHNOLOGY SAVVY Hard Time With Light Switches Super Geek IS MOTIVATED There is no Motivation Gold at the end of the Rainbow FRUSTRATES QUICKLY Patients Of A Saint Turns into WWF Wrestler in 2min GOAL CENTRIC Doesn’t really care about anything Has inner goals ARCHETYPES
  • 19. AGE: 40 NAME: John Ryan OCCUPATION: Manager MARITAL STATUS: Married LOCATION: Milwaukee, WI QUICK BIO: Reporting, high-level. Operating costs – interacts with TECHNOLOGY SAVVY Hard Time With Light Switches Super Geek IS MOTIVATED There is no Motivation Gold at the end of the Rainbow FRUSTRATES QUICKLY Patients Of A Saint Turns into WWF Wrestler in 2min GOAL CENTRIC Doesn’t really care about anything Has inner goals ARCHETYPES
  • 20. AGE: 20 - 65 NAME: Office Workers OCCUPATION: General Office QUICK BIO: This group is not very technically savvy, and has mid-level motivations. They are online using the application all day. The use search heavily, and quickly to get upset if something doesn’t come back in results. They are not typically mobile, and have larger resolution desktop monitors. TECHNOLOGY SAVVY Hard Time With Light Switches Super Geek IS MOTIVATED There is no Motivation Gold at the end of the Rainbow FRUSTRATES QUICKLY Patients Of A Saint Turns into WWF Wrestler in 2min GOAL CENTRIC Doesn’t really care about anything Has inner goals ARCHETYPES
  • 22. Backing Workshop Data & assumptions with real world Data
  • 23. Backing Workshop Data & assumptions with real world Data
  • 24. Damon Sanchez Senior User Experience Engineer [email protected] Twitter:@darkriderdesign Blog: https://www.concurrency.com/author?user=dsanchez SessionContentDownload Presentation Download Link Thank you