Using Job Aids
- 1. Spot the job 2/17/2012 7:33 AM Diagrams for "Building Job Aids" 1
- 2. 2/17/2012 7:33 AM Diagrams for "Building Job Aids" 2
- 3. A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance. 1991 3
- 4. Performance support is a repository for information, processes, and perspectives that inform and guide planning and action. 2006 4
- 5. External CC-licensed photo by Angela Anderson-Cobb 5 http://www.flickr.com/photos/angelariel65/4564629691/
- 6. Used on the job CC-licensed photo by Brenda Lee http://www.flickr.com/photos/kn0ttyn3rb/4138113172/ Used on the job Diagrams for "Building Job Aids" 6
- 7. Reduces memorization Adapted from a CC-licensed photo by J. E. Theriot http://www.flickr.com/photos/jetheriot/6186786217/ 7
- 8. Enables accomplishment Enables accomplishment 2/17/2012 7:33 AM Diagrams for "Building Job Aids" CC-licensed photo by Pete / comedy_nose 8 http://www.flickr.com/photos/comedynose/5340477326/
- 9. Reference: organizer / decoder Regulations for Inmates United States Penitentiary, Alcatraz (1956) 30. Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8... 2/17/2012 7:33 AM Diagrams for "Building Job Aids" 9
- 10. Reference with hyperlinks 10
- 11. Checklist CC-licensed photo by Gareth Saunders http://www.flickr.com/photos/garethjmsaunders/3721209597/ 11
- 12. Checklist A330 instrument panel adapted from a CC-licensed image by Matthias Mueller 12 http://www.flickr.com/photos/trendscout/6371860111/
- 13. Worksheet Internal Revenue Service / Form 1040EZ 13 Worksheet for Line 5
- 14. Calculator Financial Counseling Service Lutheran Social Service of Minnesota 2/17/2012 7:33 AM http://www.lssmn.org/scrooge 14
- 15. Cookbook Background image by aaaaavry http://www.flickr.com/photos/kimclit/4692180458/ Recipe fromFeeding America: The Historic American Cookbook Project Michigan State University Libraries 15 http://digital.lib.msu.edu/projects/cookbooks/index.html
- 16. Cookbook Easy 5 Minute WordPress Installation on Windows Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section . Step 1. Things you need to know before starting. 1. These steps will work on Windows versions which include IIS, such as Windows XP professional, Windows Vista, Windows 7 and Windows Server. 2. You must be able to install programs on your machine (i.e. have administrator rights). Step 2. Navigate to the WordPress Installation Page . 1. Choose the "Install" button. 2. If you have Web PI already installed, it will automatically launch and you can skip to the next step. 3. If you do not have the Web Platform Installer, you will be prompted to install it. 4. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need. Step 3. Choose to Install WordPress. 1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress by pressing the "Install" button in the lower right hand corner. (etc.) The WordPress Codex 16 http://codex.wordpress.org/Installing_WordPress#Easy_5_Minute_WordPress_Installation_on_Windows
- 17. Decision table: flood insurance rates for building coverage Type of Building Coverage Maximum Amount How to calculate premium $ 0.78 per $ 100 Basic $ 50,000 Single family ( = $ 390.00 for max.) dwelling $ 200,000 $ 390.00 for basic plus Additional (after maximum basic) $ 0.21 per $ 100 for add’l $ 0.89 per $ 100 Basic $ 50,000 2 – 4 family ( = $ 445.00 for max.) dwelling $ 200,000 $ 445.00 for basic, plus Additional (after maximum basic) $ 0.30 per $ 100 for add’l $ 0.95 per $ 100 Basic $ 150,000 Other residential ( = $ 1425.00 for max.) $ 100,000 $ 1425.00 for basic, plus Additional (after maximum basic) $ 0.30 per $ 100 for add’l $ 0.95 per $ 100 Basic $ 150,000 Non-residential ( = $ 1425.00 for max.) $ 350,000 $ 1425.00 for basic, plus Additional (after maximum basic) $ 0.30 per $ 100 for add’l Flooding in Fenton, Missouri, March 2008 / FEMA / Jocelyn Augustino 2/17/2012 7:33 AM Diagrams for "Building Job Aids" 17 http://www.fema.gov/photolibrary/photo_details.do?id=34568
- 18. Flowchart USDA / United States Forest Service / Fire Shelter Inspection Guide http://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/ 18
- 19. Should you build a job aid? Part 1: Go / No-Go Is a job aid required Yes Then build it. for this task? (Do the best you can.) No Yes Is speed or rate Don’t build a job aid. important for this task? (It won’t help.) No Maybe build one – look more closely. 19
- 20. Should you build a job aid? Part 2: The Task Ask the task. How frequently performed? Often < > Rarely How many steps? Few < > Many Difficulty of steps? Easy < > Hard Impact of error? Trivial < > Serious Likelihood of task changing? Low < > High The more your answers tend to the right, the more sense it makes to build a job aid. 20
- 21. Part 3: On the job Any obstacles? Yes Yes Physical barriers Ways to overcome? to using a job aid? No No Don’t build one. Social barriers Yes Yes Ways to overcome? to using a job aid? No No Don’t build one. Start designing.
- 22. Ready to ship? Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status. 22
- 23. Simple step: one stimulus, one response S—R S—R S—R S1 — R S2 — R S3 — R List of Click on the Style sheet Click Style sheet Find files style sheet. highlighted Open. in edit “header” window section. 23
- 24. Discrimination: multiple stimuli, different responses S—R S—R S—R S4.1 — R Paid in Issue refund cash in cash. S4.2 — R Paid with Issue refund credit card via credit. S4.3 — R Paid with Issue new gift gift card card in amount of refund. CC-licensed photo by epSos.de http://www.flickr.com/photos/epsos/5394616925/ 24
- 25. Generalization: multiple stimuli, same response S S R S S5.1 Traveler with small child S5.2 R Traveler in Offer first class pre-boarding. S5.3 Platinum Miles member CC-licensed photo by Gary Dykstra http://www.flickr.com/photos/dykstranet/211106615/ 25
- 26. Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen Ready to ship? displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status. 26
- 27. From analysis to job aid 27
- 28. How decisions get made If vendor code is: Discount is: S—R C 10% S—R D 15% S—R V 33% Passenger: Action: S First Class S R Platinum Club Offer S Accompanied by pre-boarding small child 28
- 29. A response can be a short sequence... If customer is: Do this: Argus Program 1. Check ‘expedite’ member 2. Send to warehouse Referral from HQ 3. Notify sales rep 1. Apply discount Coupon user 2. Send to warehouse All others Send to warehouse ...but not two separate actions If order is: Action: Send order to First order from sales rep new customer Send order to warehouse 29
- 30. Clear, task-focused title Prerequisites Step: can be done w/o rechecking Sequence is numbered Simple, direct, consi stent wording See-do / when-then format Performance cues What success looks like 30
- 31. Draft – working with forecast exceptions (page 1) S1 R S2 R S3 R S4 R Main Select 2, QR12 In BSQ SKU, Done Choose Done In Restrict menu Inq & Maint screen type SKU & 7, Fcst Record, store code Model enter J2 Selection S7.1 R S8.1 R Show Press A forecast Decide (to next PF7 exception S7x) S5.1 R S6 R S7.2 R S8.2 R List of Press A forecast Decide Show Press “Beyond “No more forecast PF7 exception next previous PF6 Last that way;” exceptions action Record” decide S5.2 R S7.3 R (to S9x) (If none?) ??? Work Decide with next this one action 31
- 32. Working with forecast exceptions (page 2) S9.1 R Adjust level to In Lvl, enter expected demand new level S9.2 R S10 R Sc Adjust trend to In Trnd, enter Done Press F9 New time expected demand new trend (update) in UPD field S9.3 R (from Model: MV; In Remodel S8x) Remodel: OM Using, enter MA S9.4 History: large spikes or declines R “Adjust history S9.5 and remodel” Standard error ??? high for product volume S9.6 R (Do nothing with ??? this exception?) 32
- 33. How to perform a forequarter amputation Based on report in The Telegraph, 5 December 2008 http://goo.gl/LDRD4 33
- 34. How to perform a forequarter amputation 1. Start on clavicle. Remove middle third. 2. Control and divide subsc(apular) art(ery) and vein. 3. Divide large nerve trunks around these as prox(imally) as (possible). 4. Then come onto chest wall immed(iately) anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle). 5. Divide pec(toralis) minor insertion... 6. and (very imp) divide origin... 7. ...and get deep to serrates anterior. 8. Your hand sweeps behind scapula. 9. Divide all muscles attached to scapula. 10. Stop muscle bleeding with count suture. Easy! Good luck. Meirion Based on report in The Telegraph, 5 December 2008 http://goo.gl/LDRD4 34
- 35. My blog: daveswhiteboard.com @dave_ferguson on Twitter dferguson @ strathlorne.com 301.740.3932 office 240.461.0968 mobile 35
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Editor's Notes
- #21: Quick Check: does this task lend itself to job-aiding? How frequently performed?OftenRarely How many steps?FewMany Difficulty of steps?Very easyVery hard Impact of error?TrivialSerious How likely that steps will change?LowHigh
- #34: Insertion: the point at which a muscle attaches to a bone (“divide pectoralis minor insertion”) that the muscle moves.Origin: the point at which a muscle attaches to a bone that it does not move.
- #35: Insertion: the point at which a muscle attaches to a bone (“divide pectoralis minor insertion”) that the muscle moves.Origin: the point at which a muscle attaches to a bone that it does not move.