VanatagePoint Sample Case Studies

VanatagePoint Sample Case Studies

• 1.
  Our Client ClientPain Points Our Solution An alternative asset management firm experiencing hyper-growth of more than 50% per year. Manages over $15 billion of capital across three business units: Middle Market Lending, Late Stage Lending and Broadly Syndicated Loans. With offices in Chicago, New York and San Francisco our client worked with individual & institutional investors and borrowers. • Automation and systems lags growth - cumbersome manual processes • Reporting –analytics complicated by lack of data consolidation & consistency • Lack of data governance - ignorance of available data & confusion of how to use data • Business unaware of IT commitments • Insufficient IT capacity to meet demand • Complex application portfolio - inefficient business processes and use of IT resources Technology assessment and 3-year roadmap. IT Strategy & Business Alignment Applications assessed Level 1 business processes assessed Initiatives defined & prioritized Key recommendations 40 100+ 20+ 17 • Three year technology strategy: • Y1Automate core processes • Y2 Streamline processes • Y3 Optimize processes • Mobile technology & application roadmaps • Key initiatives for core business processes, data/IT governance, IT capabilities, use of emerging technology, and security • Recommendations that addressed innovation, agility, and IT business value Our Approach The NumbersResults VPt
• 2.
  Premier regional professionalservices company. The company successfully avoided a severe contraction by executing a diversification strategy/expansion plan. In three years went from serving two vertical markets in one state to serving six vertical markets with offices in six states. Revenue more than doubled in two years as the company grew from 200 to over 600 FTEs. Company was not well positioned to execute an aggressive expansion strategy and a year into it, was feeling the strains of growth. Absence of clarity resulted in poor execution. Frustrations ran high with all corporate service functions. Perception - requests disappeared into a black hole or were refused. Corporate Services made heroic efforts to meet demands. Business processes were ill-define resulting in workarounds and confusion. An IT organizational assessment revealed challenges & opportunities throughout the organization. Needed a solution that addressed the entire company. VantagePoint and Integral Advisors teamed a business technologist with a leadership and organizational development expert. One focused on technology and business process and the other concentrated on leadership and team development. Together they combined to lead strategic alignment. Transformation Case Study #6 on Zweig White’s hot 100 Supported Annual Growth Organization health improved Reduced CEO direct reports # 6 115% > 25% 13 to 6 Our Approach Our initial assessment concluded that technology and process improvement could help the company address numerous challenges. Our approach had to address a culture of centralizing and guarding information and a general lack of clarity in roles and accountability. We took a holistic approach that integrated people, process and technology changes into strategic and operation plans. Team building and leadership development and business process optimization were integrated into strategy and execution. The NumbersResults • Streamlined core business processes and gained efficiencies • Achieved measurable gains in organizational health reflected in higher trust levels • Replaced static annual business planning process with dynamic bottom up rolling operational plans. • Implemented ERP, CRM, and HR/Recruiting systems Our Client Our Challenge Our Solution VPt
• 3.
  Our Client OurChallenge Our Solution A 10,000 member professional association dedicated to being the indispensable and unified voice of their members for advancing members practices and client interests. Provides up-to-date information about events affecting members, offers products and services that save time and money, and provides professional education. While the client spent considerable effort defining it’s strategic goals, the results were not been translated into a Mission, Priorities, and Actionable Goals for IT. This resulted in dysfunction and unrealistic expectations of IT’s capabilities and capacities blocking the business’s ability to optimize processes, understand members needs, and grow membership rolls . We conducted an IT assessment and developed a 3 year technology roadmap. We discovered a refreshed application portfolio and user optimism about the future. However we discovered significant gaps in IT capabilities, technology and data governance, IT & user application knowledge, and business intelligence and analytics. IT Strategy & Business Alignment Projects defined & prioritized 3 year IT organization cost savings Serious technology gaps identified Recommendations 17 $250K+ 24 25 • Created a consensus on a three year technology roadmap aligned with the business strategy • Initiatives for: reorganizing IT, managed services, governance, skill building, ERP implementation, and Business Intelligence & Analytics. Our Approach The NumbersResults VPt
• 4.
  Our Client OurChallenge Our Solution A regional provider of power to millions of residential and commercial customers across the Midwest and Western states. A work force with over 10,000 field employees from meterman to plant operators to field mechanics spread across 7 business units. Our client’s IT organization receives numerous mobility requests from field units in various stages of maturity. The client envisioned leveraging mobile solutions to reduce costs, increase revenue, and improve customer experience. However, they lacked a concrete understanding of current end-user capabilities, infrastructure readiness, and high-impact mobile opportunities -- all required as input for a comprehensive mobility strategy and an understanding of investments required along the way. VantagePoint and MentorMate teamed to build a comprehensive view of the users, use cases, and applications within each business unit through interviews with end- users and subject matter experts. These conversations provided insight into the needs and challenges of individual users and business units as a whole. What we learned served as the foundation for our analysis and recommendations. Mobility Strategy Mobile personas defined & scored Mobile use cases defined & scored Actionable recommendations Interviews & participants 29 49 9 20 & 50 Our Approach The NumbersResults • A matrix of user roles and use cases mapped to current applications by business unit • Well defined user personas • Well documented mobile use cases • Mobility roadmap including recommendations and opportunities for improvement. VPt