Rajnish Kumar presented on Mulesoft and the need for a new delivery model called a Center of Excellence (C4E). The key responsibilities of a C4E include platform enablement, platform architecture, support, deployment and management, API strategy, API best practices, and delivery acceleration. Rajnish discussed Mulesoft's Anypoint Platform which enables digital transformation across customer experience, partner experience, employee experience, new products and services, and operational efficiency. He provided a success story and links to additional resources.