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Verbal and Non Verbal Communication
This document discusses verbal and nonverbal communication. It defines verbal communication as using sounds and words to convey messages, while nonverbal communication conveys meaning without words through mediums like body language and tone of voice. The document also covers different types of listening including content, critical, and empathic listening. It poses discussion questions about the importance of listening versus speaking in business and cases that occurred due to a lack of listening.
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Focuses on fundamental aspects of verbal (sound and words) and nonverbal communication (gestures and body language). Highlights their roles in conveying messages.
Discusses the significance of nonverbal communication. Engages participants in a case study comparing verbal and nonverbal communication importance with practical examples.
Explains types of listening: content, critical, and empathic. Discusses the listening process and its importance in effective communication through group activities.
Concludes the presentation. Acknowledges sources and invites further engagement via social media.
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Verbal and Non Verbal Communication
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- 4. VERBAL COMMUNICATION the use ofsounds and words to convey the message
- 5. NON VERBAL COMMUNICATION The processof conveying meaning without the use of words either written or spoken.
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- 7. CASE STUDY: 1. NonverbalLanguage for Careeer 2. Which one is more important? Verbal Language or Non Verbal Language? 3. In a group, discuss one example of the good use of nonverbal language in your daily life (campus life, work life, etc)
- 8. TYPE OF LISTENING üContentListening Listen to Understand. Seeking Meaning. üCritical Listening üEmpathic Listening Listening in order to evaluate, criticize or otherwise pass judgment on what someone else says. Seeking to understand what the other person is feeling. Demonstrating this empathy.
- 9. LISTENING PROCESS 1. Shootyour idea: In business, which one comes first, listening or speaking? 2. In a group of two, find a case happening nowadays (latest issues) that happened because people won’t listen
- 10. THANK YOU @ceritadini Source: BusinessCommunication, Bovee and Thill, 2013