Downloaded 99 times
Uploaded byGravity Summit
Visible Technologies
The document discusses the importance of social media for businesses. It explains that social media allows two-way communication and has exploded in popularity, with hundreds of millions participating. It also notes that word-of-mouth and social consumers sway purchase decisions. The document then provides examples of how companies have leveraged social media, both positively in responding to customers, and negatively when crises erupted online. It stresses that companies must join the conversation on social media or risk being dragged into it later.
More Related Content
Visible Technologies
- 1. The Social Webwhy brands must listen, learn and participate Presented by: Eric Forst twitter.com/eforst
- 2. The Social WebWhat is Social Media? Why is Social Media important? Why does Social Media matter to my business? How can I leverage social media for my business? How can I measure ROI in Social Media?
- 3. The Social WebWhat is Social Media?
- 4. Is Social MediaJust Another Medium?
- 5. The Conversation PrismSource: Brian Solis, FutureWorks
- 6. The Social WebWhy is Social Media Important?
- 7. Social Networking isa fundamental shift in the way we communicate.
- 8. Social Media HasExploded Hundreds of Millions participating -- the dialogue continues to get louder 75% of US consumers participating in social media – Forrester ’08 133m blogs indexed since 2002 – Technorati ’09 Twitter grows to over 32.1M users in a year Facebook user growth in the +35 demographic has doubled last 60 days to 12M with more of them than 18-24 year olds – Facebook ’09
- 9. The Social WebWhy does Social Media matter to my business?
- 10. Word of MouthRules
- 11. Social Consumers BuyMore “ One in three Internet users say purchase decisions swayed by social content“ -- Jupiter Research
- 12. Social Media TravelsFast Engadget knocks $4 billion off Apple market cap in six minutes on bogus iPhone rumor
- 13. “ Dell Hell”: Jeff Jarvis Customer Service Issue Michael Dell personally commits to these customers Dedicated resources are committed to “responding” & solving problems online IdeaStorm site is created Jeff Jarvis visits Dell and posts positive comments June 21, 2005 Jeff Jarvis blogs about his woes with Dell Customer Service “ Now everybody must spread the word about it, so that Dell people can never escape the Buzz. I blogged about it and asked everyone to blog about it too.” “ I bought a new (used) laptop last week. While browsing the ads I found a few Dell’s. I rejected them out of hand due to the Jarvis DELL HELL saga. I didn’t know Dell had dropped the ball as far as quality was concerned. A few years ago, I would still be in the dark. The new grapevine is a great thing for consumers.” This is a huge turnaround for him and a great loss for Dell as he was such an ambassador before . He said he feels tricked because he had been such a fan only to have to experience a merry-go-round of buck passing and nobody wanting to help . Thanks for sharing your experiences, Jeff. You speak for many unknown to you.” “ You will either join the conversation on your own now or you’ll be dragged into it later.” Bob Pearson, SVP Dell Computer
- 14. So What’s theROI?
- 15.
- 16. New Car LaunchChallenge: The graphic below shows how conversation related to the new car spiked when a video was “leaked” to YouTube. The video received mostly negative sentiment, because it was a teaser that failed to show images of the car. Solution : The car brand adjusted its video release plan. The brand had planned to release the same video the day before the LA Auto Show, but changed their strategy based on the predominantly negative sentiment expressed toward the video. Instead, the brand was able to edit the video and release it after the LA Auto Show. In addition, a photo-seeding campaign leveraged sites and authors identified by TruCast to maintain buzz coming out of the LA Auto Show.
- 17. You Have TwoChoices … .or procrastinate and then join the conversation later on anyway…. Join the conversation….
- 18. Dominos YouTube Crisishttp://www.youtube.com/watch?v=7l6AJ49xNSQ
- 19. The Social WebHow can I leverage social media for my business?
- 20. TV Provider SocialMedia Sources
- 21. Social Media Sourcesby Vertical By understanding the mix of channels that drive social media for your brand and vertical, you can design an optimal social media outreach and marketing strategy. Pharmaceutical Brand Automotive Brand Kids Movies
- 22. Network Maps revealcritical sites for message propagation.
- 23. Generate creative insightfrom the cloud…
- 24. The Social WebHow can I measure ROI in Social Media?
- 25. So What’s theROI? Mitigate Risk / Build Relationships / Drive Revenue Lower call center volume w/ one-to-many outreach in social media. Learn from your customers for creative concepts. Drive purchase consideration, registration and sales (Dell sold $3 million from Twitter links). Flickr Gizmodo digg MySpace FaceBook YouTube Topic 1
- 26. Corporate America NeedsSocial Media “ does business act responsibly?” percentage of respondents who said “yes” “ Yankelovich, CNN/USA Today, and Gallup
- 27. Brands & Bandwagons“ SELLING AND TELLING is defunct; gone forever. With the increase of consumer-generated media … consumers are showing a greater need for making connections with other people and brands” Source: James R. Stengel, Global Marketing Officer for P&G
- 28. and if allelse fails…
Editor's Notes
- #5 Zune Media Player main menu…. Being social is now a medium….but it’s different from other media, because it’s also a way that ideas about media are transmitted….Facebook’s idea of “user generated programming”. .....with Social Media, is the Message also the Medium? In other words, is the act of being social now like the act of singing, or acting or painting? Can someone be better at it? i.e., more friends, more influence, GO TO TRUCAST DEMO…..better reputation?