Power Up Your HR with Social Media


              Presented by: Jeff Zelaya & Veronica Segovia
Pre-Internet
The Internet
Internet 2.0+
Social Media is Great For…

o Human Resources
o Recruiting
o Public Relations
o Marketing
o Research
o Intelligence
o Business Development
Social Media on the Rise




                     o 92% of Employers Are Using (or plan to) social media to Recruit.*
                     o 73% successfully hired a candidate introduced through social media.
                     o LinkedIn dominates platform use, but Facebook and Twitter is increasing.




*According to 2012 Jobvite Social Recruiting Survey.
What’s Your Goal?

o What would like to accomplish?
o What’s your role?
o What are your available resources?
In Today’s Session


o Your HR Brand
o Creating an HR Branding Strategy
o Using Social Media for HR
Your HR Brand
A Brand Creates Perceptions
The 5 Drivers Behind a Brand

1)   Emotional Connection
2)   Value
3)   Accessibility
4)   Awareness
5)   Relevant Differentiation
If you’re not branding your HR…
From the Other Side
The Vocus HR Brand
The Vocus HR Brand
The Vocus HR Brand
The Vocus HR Brand
The Vocus HR Brand
Building an Employer Brand




Source: LinkedIn July 2012 survey of over 4,700 talent acquisition decision-makers across 15 countries
Reach vs. Engagement


                       Reach: Those who are familiar with
                       you as an employer.

                             • Viewing employee profiles
                             • Connecting with your employees


                       Engagement: Those who interested
                       in a position with your company.

                            • Researching company and career pages
                            • Following your company
                            • Viewing jobs and applying
Choosing Networks

o Do an audit. Look for online conversation about your
  company as an employer. Search on sites like
  Glassdoor where employees post anonymous
  reviews.
o Build a presence on the platforms that make the
  most sense for you as an employer.
o Who is your target audience? Who are you looking
  to hire?
o Who do you compete with for talent?
o Research networks so your posts are relevant to
  users.
Tips for Building Employer Brand


        Establish clear employer             Employees are the best
                 values                     advocates for your brand


     Proactively communicate this to        Your people are networking with
      drive engagement with talent        like minded people; engage them



           Build a strong talent            Create a careers presence
               community                         in Social Media


    Build strong, ongoing relationships   Highlight career opportunities and
           with interested talent               socialize with followers




                                                                 22
Social Media for HR
Questions to Ask Before Beginning

  1) What do I want to accomplish through social media?

  2) How much I want to spend?

  3) Who will execute my social media strategy?

  4) What platforms are best for my business?

  5) How do I know If my efforts are working?
Organize Content

o Content Calendars
o Schedule Posts
o Tools like Facebook,
  Tweetdeck, Buffer
  allow you to
  schedule posts.
o Drive traffic to and
  from each platform
  to grow
  engagement.
Vocus Marketing Suite

                        Vocus has created a
                        new tool that helps you
                        manage your HR social
                        media strategy.

                        If you would like a free
                        demo – email
                        jzelaya@vocus.com
Vocus Careers Blog
Objective

o Published at least twice a week.
o The Vocus Careers Blog will be an
  informational resource of posts
  related to the employee experience
  at Vocus for current and prospective
  employees of the company to help
  them through the job search process
  and to make the most of their
  experience as a hire.
o The blog will reinforce the Vocus
  employee brand image as unique,
  accessible and credible and will also
  establish the Vocus recruiting
  department's expertise in the areas
  of corporate recruitment.
Word of Mouth

•Drive traffic back to our site and our social platforms through Word-Of-Mouth Messaging.
•Post comments on relevant blog posts about job searching or career advice on
Huffington Post, Recruiter.com, Blogging 4 Jobs, Inc., Harvard Business Review, Monster,
CareerBuilder. Google search Blogs for relevant posts.




                                              Other ways to promote our Blog:
                                              •Email Signature
                                              •Facebook posts
                                              •Tweets or RTs
                                              •LinkedIn Profile
Recruitment Team Ideas

o Monthly Brainstorm Sessions
   •   Discuss Recruiting Trends
   •   Relevant Ideas
   •   Guest posts
   •   Referrals for Featured Employees
Socialize Your Career Website

o Blog! Don’t just
  blog about your
  product. Every once
  in a while, blog about
  what it’s like to work
  at your company.

o Adding Social Plug-
  Ins to your website
  makes it easier for
  talent to engage with
  your brand.
Highlight Employees

o Feature Employee Appreciation Activities
Video Sharing Opportunities
Video Sharing
Organize video content into playlists. The videos can add value to a job seeker who is
interested in learning more about your company.
Facebook
Vocus on Facebook
Facebook Posts


Think before you post.

Be positive.

Make sure you check who can see what you
are posting before you post.

Do NOT publicly post anything negative about
candidates.
Facebook Posts
Sharing Updates with Lists
    • You can select which lists can (or can’t) view your posts.
Facebook Posts
Facebook Lists
    • Organizing your friends into lists allows you to control who sees certain posts and
    what types of posts you see from people in each category or list.
Facebook Posts
Organizing Your Smart Lists
    • You can select which friends correspond to which group so that you can organize
    your future posts.
Facebook Search
Facebook Search
What You See on Candidate Profiles
o   LIKE FB pages, follow Twitter handles of companies you are interested in working for. This
    way you can follow updates about the company and possibly hear about job openings.
o   Almost half of recruiters surveyed say they “Always Use” review candidates’ social profiles.
o   Clean up your profile or master your privacy settings so that your personal brand is
    represented well.
Facebook Lists




Organizing your friends into lists allows you to control who sees certain posts and what
types of posts you see from people in each category or list.
Organizing Your Smart Lists




You can select which friends correspond to which group so that you can organize your future
posts.
Sharing Updates With Lists




     You can select which lists can (or can’t) view your posts.
Displaying Lists On Your Home Page




Managing the lists allows you to customize what updates show in the list’s feed.
Privacy For Groups
Twitter
Complete Twitter Profiles

•https://twitter.com/settings/account
•Include an avatar
•Mention @VocusCareers
•Include links in your bio information
     •www.facebook.com/vocuscareers
     •www.whyworkatvocus.com/opportunities
Twitter Overview
Tweet: The result of posting to Twitter

RT/MT: The result of reposting someone else’s tweet;
helps build and exchange social capital (MT is for
“modified tweet”

@ Message: A response or a message to a specific
handle; helps build credibility and following. You can
also use this to credit someone with information you’re
sharing

DM: Direct Message, can send only to those following
you

Hashtag: The # sign is used to denote a major topic (like
tagging / categorizing on a blog); helpful in promoting
and searching

Twitterverse: Akin to the Blogosphere, but for Twitter

Twitter Lists: Helpful for organizing and categorizing
related groups of Twitter users.
8 Common Uses for @
#Hashtags

o Why do we use these?
o Do you use #hashtags when posting tweets directed at potential candidates?
o If so, which ones?
Tweet Chats

@VocusCareers attempts to participate in close to 25
career-related tweet chats a month.
Tweet chats can help increase followers, reach and
engagement.
Followers: Tweet chats can help you get your handle seen
by people who normally aren’t looking for you.
Reach: Your chances of being retweeted are increased
when you offer great insight to the topic. People retweet
and share you original message with their own followers.
Engagement: We use “engagement” in social media to
refer to activity and interaction with followers. When you
put out a question and get responses, you are engaging
your audience.


Hashtags to remember: #Hiring, #HireMonday,
#HireFriday, #HFChat, #millennialchat
Type of Tweets

Informational: Informing your community on
relevant company, industry or personal topics.
Conversational: Asking questions, seeking feedback,       Conversational
asking for help.
Editorial: Offering an opinion on business-related
issues.
Promotional: Syndicating your content, including blog
posts; important website pages and press releases;
announcing and updating sales promotions;
announcing, updating and managing contests and          Editorial/Promotional
polls.
Inspirational: Putting out famous quotes or original
motivational tweets to fire up your community.
Event updates: Publishing real-time tweets when
attending seminars, presentations, conventions, etc.
Off topic tweets: Tweeting about something with low         Event Updates
or no relevance to your business.
Pinterest
Pinterest




o Follow www.pinterest.com/Vocus
o Follow Tips From Recruitment Boards
LinkedIn
Linkedin

o Customize URL
o Set-up Outlook reminder to spend 15
  minutes in LinkedIn
    • Update status, join groups, invite new
      Vocus employees
Thank you!
Q&A




jzelaya@vocus.com      vsegovia@vocus.com
301-479-1480           (301)479-1310

Twitter: @jeffzelaya   Twitter: @VASegovia
                               @VocusCareers

Vocus Social Media Presentation for SHRM

  • 1.
    Power Up YourHR with Social Media Presented by: Jeff Zelaya & Veronica Segovia
  • 2.
  • 3.
  • 4.
  • 5.
    Social Media isGreat For… o Human Resources o Recruiting o Public Relations o Marketing o Research o Intelligence o Business Development
  • 6.
    Social Media onthe Rise o 92% of Employers Are Using (or plan to) social media to Recruit.* o 73% successfully hired a candidate introduced through social media. o LinkedIn dominates platform use, but Facebook and Twitter is increasing. *According to 2012 Jobvite Social Recruiting Survey.
  • 7.
    What’s Your Goal? oWhat would like to accomplish? o What’s your role? o What are your available resources?
  • 8.
    In Today’s Session oYour HR Brand o Creating an HR Branding Strategy o Using Social Media for HR
  • 9.
  • 10.
    A Brand CreatesPerceptions
  • 11.
    The 5 DriversBehind a Brand 1) Emotional Connection 2) Value 3) Accessibility 4) Awareness 5) Relevant Differentiation
  • 12.
    If you’re notbranding your HR…
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
    Building an EmployerBrand Source: LinkedIn July 2012 survey of over 4,700 talent acquisition decision-makers across 15 countries
  • 20.
    Reach vs. Engagement Reach: Those who are familiar with you as an employer. • Viewing employee profiles • Connecting with your employees Engagement: Those who interested in a position with your company. • Researching company and career pages • Following your company • Viewing jobs and applying
  • 21.
    Choosing Networks o Doan audit. Look for online conversation about your company as an employer. Search on sites like Glassdoor where employees post anonymous reviews. o Build a presence on the platforms that make the most sense for you as an employer. o Who is your target audience? Who are you looking to hire? o Who do you compete with for talent? o Research networks so your posts are relevant to users.
  • 22.
    Tips for BuildingEmployer Brand Establish clear employer Employees are the best values advocates for your brand Proactively communicate this to Your people are networking with drive engagement with talent like minded people; engage them Build a strong talent Create a careers presence community in Social Media Build strong, ongoing relationships Highlight career opportunities and with interested talent socialize with followers 22
  • 23.
  • 24.
    Questions to AskBefore Beginning 1) What do I want to accomplish through social media? 2) How much I want to spend? 3) Who will execute my social media strategy? 4) What platforms are best for my business? 5) How do I know If my efforts are working?
  • 25.
    Organize Content o ContentCalendars o Schedule Posts o Tools like Facebook, Tweetdeck, Buffer allow you to schedule posts. o Drive traffic to and from each platform to grow engagement.
  • 26.
    Vocus Marketing Suite Vocus has created a new tool that helps you manage your HR social media strategy. If you would like a free demo – email [email protected]
  • 27.
  • 28.
    Objective o Published atleast twice a week. o The Vocus Careers Blog will be an informational resource of posts related to the employee experience at Vocus for current and prospective employees of the company to help them through the job search process and to make the most of their experience as a hire. o The blog will reinforce the Vocus employee brand image as unique, accessible and credible and will also establish the Vocus recruiting department's expertise in the areas of corporate recruitment.
  • 29.
    Word of Mouth •Drivetraffic back to our site and our social platforms through Word-Of-Mouth Messaging. •Post comments on relevant blog posts about job searching or career advice on Huffington Post, Recruiter.com, Blogging 4 Jobs, Inc., Harvard Business Review, Monster, CareerBuilder. Google search Blogs for relevant posts. Other ways to promote our Blog: •Email Signature •Facebook posts •Tweets or RTs •LinkedIn Profile
  • 30.
    Recruitment Team Ideas oMonthly Brainstorm Sessions • Discuss Recruiting Trends • Relevant Ideas • Guest posts • Referrals for Featured Employees
  • 31.
    Socialize Your CareerWebsite o Blog! Don’t just blog about your product. Every once in a while, blog about what it’s like to work at your company. o Adding Social Plug- Ins to your website makes it easier for talent to engage with your brand.
  • 32.
    Highlight Employees o FeatureEmployee Appreciation Activities
  • 33.
  • 34.
    Video Sharing Organize videocontent into playlists. The videos can add value to a job seeker who is interested in learning more about your company.
  • 35.
  • 36.
  • 37.
    Facebook Posts Think beforeyou post. Be positive. Make sure you check who can see what you are posting before you post. Do NOT publicly post anything negative about candidates.
  • 38.
    Facebook Posts Sharing Updateswith Lists • You can select which lists can (or can’t) view your posts.
  • 39.
    Facebook Posts Facebook Lists • Organizing your friends into lists allows you to control who sees certain posts and what types of posts you see from people in each category or list.
  • 40.
    Facebook Posts Organizing YourSmart Lists • You can select which friends correspond to which group so that you can organize your future posts.
  • 41.
  • 42.
  • 43.
    What You Seeon Candidate Profiles o LIKE FB pages, follow Twitter handles of companies you are interested in working for. This way you can follow updates about the company and possibly hear about job openings. o Almost half of recruiters surveyed say they “Always Use” review candidates’ social profiles. o Clean up your profile or master your privacy settings so that your personal brand is represented well.
  • 44.
    Facebook Lists Organizing yourfriends into lists allows you to control who sees certain posts and what types of posts you see from people in each category or list.
  • 45.
    Organizing Your SmartLists You can select which friends correspond to which group so that you can organize your future posts.
  • 46.
    Sharing Updates WithLists You can select which lists can (or can’t) view your posts.
  • 47.
    Displaying Lists OnYour Home Page Managing the lists allows you to customize what updates show in the list’s feed.
  • 48.
  • 49.
  • 50.
    Complete Twitter Profiles •https://twitter.com/settings/account •Includean avatar •Mention @VocusCareers •Include links in your bio information •www.facebook.com/vocuscareers •www.whyworkatvocus.com/opportunities
  • 51.
    Twitter Overview Tweet: Theresult of posting to Twitter RT/MT: The result of reposting someone else’s tweet; helps build and exchange social capital (MT is for “modified tweet” @ Message: A response or a message to a specific handle; helps build credibility and following. You can also use this to credit someone with information you’re sharing DM: Direct Message, can send only to those following you Hashtag: The # sign is used to denote a major topic (like tagging / categorizing on a blog); helpful in promoting and searching Twitterverse: Akin to the Blogosphere, but for Twitter Twitter Lists: Helpful for organizing and categorizing related groups of Twitter users.
  • 52.
  • 53.
    #Hashtags o Why dowe use these? o Do you use #hashtags when posting tweets directed at potential candidates? o If so, which ones?
  • 54.
    Tweet Chats @VocusCareers attemptsto participate in close to 25 career-related tweet chats a month. Tweet chats can help increase followers, reach and engagement. Followers: Tweet chats can help you get your handle seen by people who normally aren’t looking for you. Reach: Your chances of being retweeted are increased when you offer great insight to the topic. People retweet and share you original message with their own followers. Engagement: We use “engagement” in social media to refer to activity and interaction with followers. When you put out a question and get responses, you are engaging your audience. Hashtags to remember: #Hiring, #HireMonday, #HireFriday, #HFChat, #millennialchat
  • 55.
    Type of Tweets Informational:Informing your community on relevant company, industry or personal topics. Conversational: Asking questions, seeking feedback, Conversational asking for help. Editorial: Offering an opinion on business-related issues. Promotional: Syndicating your content, including blog posts; important website pages and press releases; announcing and updating sales promotions; announcing, updating and managing contests and Editorial/Promotional polls. Inspirational: Putting out famous quotes or original motivational tweets to fire up your community. Event updates: Publishing real-time tweets when attending seminars, presentations, conventions, etc. Off topic tweets: Tweeting about something with low Event Updates or no relevance to your business.
  • 56.
  • 57.
    Pinterest o Follow www.pinterest.com/Vocus oFollow Tips From Recruitment Boards
  • 58.
  • 59.
    Linkedin o Customize URL oSet-up Outlook reminder to spend 15 minutes in LinkedIn • Update status, join groups, invite new Vocus employees
  • 60.
  • 61.
    Q&A [email protected] [email protected] 301-479-1480 (301)479-1310 Twitter: @jeffzelaya Twitter: @VASegovia @VocusCareers