Mark Cupito from Watts Water Technologies discusses the development of a platform that enables connectivity for IoT-enabled hardware, enhancing customer management of plumbing systems with real-time visibility and a digital twin model. He highlights the integration of Dapr into their microservices architecture, emphasizing its benefits such as reduced code complexity, ease of use, and support for multiple programming languages. Dapr effectively addresses their needs for security, resiliency, and developer experience, allowing teams to focus more on feature development.