Web Content Management & Social
   Computing: Rivals or Partners?

         Exposing the real weaknesses and strengths of web
                 and enterprise technology products

   @TonyByrne         
   
        
       
@irina_guseva
                                       Tony Byrne
tbyrne@realstorygroup.com 
        
iguseva@realstorygroup.com
  Twitter: @TonyByrne          President, Real Story Group
Real Story Group: What We Do



Analyze
                                    01234
weaknesses and
strengths of the
                                    01234
tools....and
vendors
                                    01234
Advise on successful
technology selection




Copyright © 2010 Real Story Group       www.realstorygroup.com
Three Part Agenda



1.  Overlapping domains (WCM/ECM & Social)


2.  WCM and Social Are Different


3.  When You Need a Separate Social Tool




Copyright © 2010 Real Story Group   3   www.realstorygroup.com
Finding Your Way...




Copyright © 2010 Real Story Group
 Copyright © 2010 Real Story Group    www.realstorygroup.com
                                     www.realstorygroup.com
Overlapping Scenarios?




                       Source: www.realstorygroup.com




Copyright © 2010 Real Story Group                       www.realstorygroup.com
What a WCM System Does




Copyright © 2010 Real Story Group   www.realstorygroup.com
Web Content Site Management Systems


•  Critical backbone for
   intranet publishing
•  Now really web site
   management systems
•  Obviated need for portals
   on some intranets
•  Starting to incorporate
   “social” tools and simple
   document management




Copyright © 2010 Real Story Group     www.realstorygroup.com
Divergence…


                                    Web CMS        Web CMS




                        Intranet
                                                  Public

                    Collab’n / Social              Social / Collab’n

Copyright © 2010 Real Story Group             8                    www.realstorygroup.com
“Social Software” vs. Enterprise 2.0


                                    Enterprise 2.0

            Social Software                   Mash-ups
                                              SaaS / Cloud
                 “Collaboration and
                  Networking within           Ajax / RIA
                   and beyond the
                     Enterprise”



Copyright © 2010 Real Story Group                        www.realstorygroup.com
Agenda Part Two




      WCM and Social Are
       Not the Same Thing


Copyright © 2010 Real Story Group   10   www.realstorygroup.com
Your Web CMS Does Need to be Social




                    : "What are you doing?”


                  : ” “Checking in to see how it's going in Bosnia."



                          "Bosnia? They don't have roads, but they have
                           Facebook.”


                                                       The Social Network
Copyright © 2010 Real Story Group                                  www.realstorygroup.com
There’s a Wide Range of Social Software Services




                                             }
Activity
Streams
                     }                                  “UGC”




 Copyright © 2010 Real Story Group                 www.realstorygroup.com
Using Your WCM Tool as a Social Software Platform




 Copyright © 2010 Real Story Group              www.realstorygroup.com
What about Public Social Media Integration?



 Three Use-Cases
 Publish to Social Networks
 Aggregate public feeds
 Personalize based on
   social graph




                                         But is this “engagement”?


Copyright © 2010 Real Story Group   14                     www.realstorygroup.com
Doing Social Differently




Copyright © 2010 Real Story Group   www.realstorygroup.com
Architectural Issues Around UGC
                                                    Public / Customer Consumers



Content and Website Managers




                   Web CMS
                                     ?



                                                              DMZ

        Content
                                         Employee Consumers


 Copyright © 2010 Real Story Group                              www.realstorygroup.com
Agenda Pt 3




      When WCM (and ECM)
      Won’t Suffice for Social

     Keyword = Community
                                    Start with Public then turn to Intranet...
Copyright © 2010 Real Story Group        17                       www.realstorygroup.com
Different Types of Public Engagement

                                                  Web CMS
   Branded Communities                     Reader Interaction



                                    Engagement



     Partner Collaboration                Professional Networking


Copyright © 2010 Real Story Group                        www.realstorygroup.com
Scenario: Branded Communities for Peer Support




Copyright © 2010 Real Story Group             www.realstorygroup.com
Scenario: Branded Communities for R&D




Copyright © 2010 Real Story Group        www.realstorygroup.com
What About Your Intranet?




Copyright © 2010 Real Story Group   21   www.realstorygroup.com
Humanizing through Social


   Lessons from public
    networks:
   –  Actively promote
   –  Recognition: foster
      communities, but
      reward individuals
   –  “Laddering”
   –  Push “top” lists              Image sourced from Nielsen Norman Group

      (content, communities,
      indivs) to home page
   –  Explicit Q & A Forums


Copyright © 2010 Real Story Group                                             8    www.realstorygroup.com
                                                                                  www.realstorygroup.com
Platforms
 ECM/WCM “Suites” Community
                  
       
          

        Wikis
                         Blogs
           Niche
                  Public




Source: http://www.realstorygroup.com/Research/Channel/Collaboration/Vendors

   Copyright © 2010 Real Story Group                                             www.realstorygroup.com
Contact is King?

                                    “Half-way to the Experience Economy”




                                       “Contact is King”




        http://www.peterhinssen.com/books/the-new-normal

Copyright © 2010 Real Story Group                                 www.realstorygroup.com
Content is still King


                                                                                                                       “

                                               http://www.killerfilm.com/articles/read/the-croods-get-two-more-26575
                                                                                                                           Without content, we're reduced
                                                                                                                       to cavemen going "uuuurgh" at
                                                                                                                       each other.

                                                                                                                       A lot of social media is about
                                                                                                                       pointing to interesting content. Strip
                                                                                                                       a Twitter feed of its links, or take
                                                                                                                       the shared pictures, videos, and
                                                                                                                       blog posts out of Facebook
                                                                                                                       statuses -- and "uuuurgh" is pretty
                                                                                                                       much what you end up with.

                                                                                                                       Without content, we're reduced to

           http://www.realstorygroup.com/Blog/2021
                                                                                                                       liking, or retweeting, grunts.
                                                                                                                                                        ”
                                                                                                                                            ( NOT A CAVEMAN )
Copyright © 2010 Real Story Group                                                                                                                www.realstorygroup.com
Letʼs Continue the Conversation...

(...and Contact Us for Sample Evaluations)
                                      @TonyByrne 
                        tbyrne@realstorygroup.com

                                       @irina_guseva
                       iguseva@realstorygroup.com   
                            Tony Byrne
                     President, Real Story Group

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Web content management_wcm_social_computing_rivals_or_partners

  • 1. Web Content Management & Social Computing: Rivals or Partners? Exposing the real weaknesses and strengths of web and enterprise technology products @TonyByrne @irina_guseva Tony Byrne [email protected] [email protected] Twitter: @TonyByrne President, Real Story Group
  • 2. Real Story Group: What We Do Analyze 01234 weaknesses and strengths of the 01234 tools....and vendors 01234 Advise on successful technology selection Copyright © 2010 Real Story Group www.realstorygroup.com
  • 3. Three Part Agenda 1.  Overlapping domains (WCM/ECM & Social) 2.  WCM and Social Are Different 3.  When You Need a Separate Social Tool Copyright © 2010 Real Story Group 3 www.realstorygroup.com
  • 4. Finding Your Way... Copyright © 2010 Real Story Group Copyright © 2010 Real Story Group www.realstorygroup.com www.realstorygroup.com
  • 5. Overlapping Scenarios? Source: www.realstorygroup.com Copyright © 2010 Real Story Group www.realstorygroup.com
  • 6. What a WCM System Does Copyright © 2010 Real Story Group www.realstorygroup.com
  • 7. Web Content Site Management Systems •  Critical backbone for intranet publishing •  Now really web site management systems •  Obviated need for portals on some intranets •  Starting to incorporate “social” tools and simple document management Copyright © 2010 Real Story Group www.realstorygroup.com
  • 8. Divergence… Web CMS Web CMS Intranet Public Collab’n / Social Social / Collab’n Copyright © 2010 Real Story Group 8 www.realstorygroup.com
  • 9. “Social Software” vs. Enterprise 2.0 Enterprise 2.0 Social Software Mash-ups SaaS / Cloud “Collaboration and Networking within Ajax / RIA and beyond the Enterprise” Copyright © 2010 Real Story Group www.realstorygroup.com
  • 10. Agenda Part Two WCM and Social Are Not the Same Thing Copyright © 2010 Real Story Group 10 www.realstorygroup.com
  • 11. Your Web CMS Does Need to be Social : "What are you doing?” : ” “Checking in to see how it's going in Bosnia." "Bosnia? They don't have roads, but they have Facebook.” The Social Network Copyright © 2010 Real Story Group www.realstorygroup.com
  • 12. There’s a Wide Range of Social Software Services } Activity Streams } “UGC” Copyright © 2010 Real Story Group www.realstorygroup.com
  • 13. Using Your WCM Tool as a Social Software Platform Copyright © 2010 Real Story Group www.realstorygroup.com
  • 14. What about Public Social Media Integration? Three Use-Cases Publish to Social Networks Aggregate public feeds Personalize based on social graph But is this “engagement”? Copyright © 2010 Real Story Group 14 www.realstorygroup.com
  • 15. Doing Social Differently Copyright © 2010 Real Story Group www.realstorygroup.com
  • 16. Architectural Issues Around UGC Public / Customer Consumers Content and Website Managers Web CMS ? DMZ Content Employee Consumers Copyright © 2010 Real Story Group www.realstorygroup.com
  • 17. Agenda Pt 3 When WCM (and ECM) Won’t Suffice for Social Keyword = Community Start with Public then turn to Intranet... Copyright © 2010 Real Story Group 17 www.realstorygroup.com
  • 18. Different Types of Public Engagement Web CMS Branded Communities Reader Interaction Engagement Partner Collaboration Professional Networking Copyright © 2010 Real Story Group www.realstorygroup.com
  • 19. Scenario: Branded Communities for Peer Support Copyright © 2010 Real Story Group www.realstorygroup.com
  • 20. Scenario: Branded Communities for R&D Copyright © 2010 Real Story Group www.realstorygroup.com
  • 21. What About Your Intranet? Copyright © 2010 Real Story Group 21 www.realstorygroup.com
  • 22. Humanizing through Social Lessons from public networks: –  Actively promote –  Recognition: foster communities, but reward individuals –  “Laddering” –  Push “top” lists Image sourced from Nielsen Norman Group (content, communities, indivs) to home page –  Explicit Q & A Forums Copyright © 2010 Real Story Group 8 www.realstorygroup.com www.realstorygroup.com
  • 23. Platforms ECM/WCM “Suites” Community Wikis Blogs Niche Public Source: http://www.realstorygroup.com/Research/Channel/Collaboration/Vendors Copyright © 2010 Real Story Group www.realstorygroup.com
  • 24. Contact is King? “Half-way to the Experience Economy” “Contact is King” http://www.peterhinssen.com/books/the-new-normal Copyright © 2010 Real Story Group www.realstorygroup.com
  • 25. Content is still King “ http://www.killerfilm.com/articles/read/the-croods-get-two-more-26575 Without content, we're reduced to cavemen going "uuuurgh" at each other. A lot of social media is about pointing to interesting content. Strip a Twitter feed of its links, or take the shared pictures, videos, and blog posts out of Facebook statuses -- and "uuuurgh" is pretty much what you end up with. Without content, we're reduced to http://www.realstorygroup.com/Blog/2021 liking, or retweeting, grunts. ” ( NOT A CAVEMAN ) Copyright © 2010 Real Story Group www.realstorygroup.com
  • 26. Letʼs Continue the Conversation...
 (...and Contact Us for Sample Evaluations) @TonyByrne [email protected] @irina_guseva [email protected] Tony Byrne President, Real Story Group