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WEBINAR: Introduction to DMAIC
The document presents an introduction to DMAIC (Define, Measure, Analyze, Improve, Control) by Elisabeth Swan, focusing on its application in improving organizational processes. It outlines the webinar agenda, common missteps in using DMAIC, and tips for effective implementation. Additionally, it promotes training and resources available through GoLeanSixSigma.com.
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WEBINAR: Introduction to DMAIC
- 1. Introduction to DMAIC Presentedby Elisabeth Swan 1
- 2. About Our Presenter •Managing Partner & Executive Advisor at GoLeanSixSigma.com • Co-host of the Just-In-Time Café Podcast • [email protected] Elisabeth Swan /ElisabethSwan @ConsultSwan 2
- 3. How to Interact AnswerPolls! Ask a Question! 3
- 4. Where Are YouFrom? Share your location in the Question area in your Control Panel! 4
- 5. Who Is GoLeanSixSigma.com? •GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles • We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available 5
- 6. We’ve Helped PeopleFrom… 6
- 7. Today’s Agenda • Whatis DMAIC? • Why do organizations use it? • How does it work? • What are some common missteps? • Are there any tip and tricks? 7
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- 10. Lean Six SigmaProject Types 10
- 11. Poll #1 Question: Which“non-DMAIC” projects have you been asked to use DMAIC on the most? • A: Quick Wins • B: Process Design • C: Process Redesign • D: Infrastructure Implementation 11
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- 15. Define Phase Overview Createthe Project Charter 15 Interpret the Voice of the Customer Understand the Current State Develop Project Communication
- 16. Why a DefinePhase? • Clarify the issue • Understand who is involved • Define the scope • Engage those impacted • Clarify customer expectations 16 Where are we going with this?
- 17. Improvement Journey –Define Phase 17
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- 19. Measure Phase Overview 19 Select Measures Planfor Data Collection Collect Baseline Data
- 20. Why a MeasurePhase? • Determine if issue exists • Assess if it’s worth addressing • Understand the process • Focus project efforts • Establish the baseline 20 The data might tell us it’s not really a problem!
- 21. Improvement Journey –Measure Phase 21 =
- 22. Poll #2 Question: Whatis your most common issue in the Measure Phase? • A: There is no existing baseline data • B: There’s data but it’s inaccurate • C: Our culture avoids “problem” data • D: I need others to collect it and they’re not interested 22
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- 24. Analyze Phase Overview 24 Conduct Process Analysis Conduct Data Analysis Brainstorm RootCauses Develop Root Cause Hypothesis Validate Root Cause Hypothesis
- 25. Why an AnalyzePhase?
- 26. Improvement Journey –Analyze Phase 26
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- 28. Improve Phase Overview 28 Craft Solutions Filter Solutions ConductRisk Management Determine Solution Approach
- 29. Why an ImprovePhase? • Address root causes • Implement solutions • Confirm improvement 29 Did it work?
- 30. Improvement Journey –Improve Phase 30
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- 32. Control Phase Overview 32 Create Monitoring Plans Develop Response Plans Documentthe Project Pursue Perfection
- 33. Why a ControlPhase? • Sustain improvements • Monitor the process • Assign ownership • Develop response 33 Yeah, my weight loss plan would probably be more sustainable if I had a plan after dieting!
- 34. Improvement Journey –Control Phase 34
- 35. Common DMAIC Missteps 35 Usingfor Quick Wins Jumping to Solution Going Solo Assuming It’s “Done”
- 36. Question for You Isthere a DMAIC misstep you’d like to add based on your experience? • Please enter your response in the Question box 36
- 37. DMAIC Tips andTricks • Reach out – constantly • Structure sets you free • Data is messy • Analysis has many forms • “Perfect” is the enemy of “good” • Go immediately to your next project 37
- 38. Today We Covered 38 •What is DMAIC? • Why do organizations use it? • How does it work? • What are some common missteps? • Are there any tip and tricks?
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- 40. Getting Started Learn moreby starting some more training! • White Belt Training & Certification (Training is FREE) • Yellow Belt Training & Certification (Training is FREE) • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification Coupon Code: 20DMAIC 20% discount on all courses! *Expires April 30 40
- 41. Upcoming Webinar: April20, 10am PDT Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar. 41
- 42. Just-In-Time Café Podcast Tunein at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you! 42
- 43. Success Story Webinar Checkout more success stories from Go-Getters just like you at GoLeanSixSigma.com/Success 43
- 44. Wonder Women ofQuality Join us each month as we highlight another unsung hero of Quality! 44
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- 46. Thank You forJoining Us! More questions? Ask us at [email protected] Click here to download free tools, templates, infographics and more! @GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 46