Webinar Slides: Global MySQL Availability: SaaS Cloud Contact Center Secures Continuous Operations in multi-region AWS
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Continuent, founded by Eero Teerikorpi in 2004, specializes in high-availability MySQL solutions and has transitioned from a SaaS startup to a key player within the telco sector. Their flagship offerings, including Tungsten Clustering, provide businesses with uninterrupted operations and scalability across hybrid and multi-cloud environments. Continuent is recognized for its exceptional 24/7 support and customer satisfaction, serving a range of industries from e-commerce to finance.
Webinar Slides: Global MySQL Availability: SaaS Cloud Contact Center Secures Continuous Operations in multi-region AWS
- 1. The MySQL Availability Company CONTINUENT From a SaaS Startup to part of Telco Behemoth with Continuent Eero Teerikorpi, Founder and CEO August 5, 2020 “Smooth Sailing!”
- 2. Continuent “The MySQL Availability Company”
- 3. Eero Teerikorpi 7-Time Serial Entrepreneur In the MySQL marketplace since the beginning (2002) Father of Continuent Tungsten and Godfather of Galera (XtraDB Cluster) Galera is based on Continuent’s first (synchronous) MySQL clustering solution Emic m/cluster Officer (and naturally a Gentleman) Finnish Navy Sailor Running a Tight Ship! “Smooth Sailing!”
- 4. Where Does Continuent Fit In? Continuent has witnessed the rise of Open Source and Cloud Computing since 2004. We have been at the forefront of the market need for platform-agnostic, highly-available, globally-scaling, clustered MySQL databases that are driving businesses to the cloud today. Continuent is not the biggest. Never. We are the best at what we do. Always! Geo-Scale MySQL DBaaS Cloud Computing Open Source MySQL
- 5. Continuent Highlights MySQL Continuous Availability Solutions • Solutions for continuous operations enabling business-critical MySQLapplications to run on a global scale with zero downtime. • Geo-distributed MySQL high-availability on-premises, in hybrid-cloud, and in multi-cloud environments. Business-Critical MySQL Customers • Leading SaaS, e-commerce, financial services, gaming and telco companies who rely on MySQL and Continuent to cost-effectively safeguard billions of dollars annual revenue. MySQL experts • Offer industry best 24/7 MySQL support services, bar none, to ensure continuous client operations.
- 6. Proven Continuent Team • Our core team has been building data availability solutions since 2004 • We have an expert team of data replication, database connectivity and database cluster management engineers • We have a world-class support team • Each member with 20 or more years of operational database experience • Our team is available to respond effectively and immediately to our customers’ needs • Average response time for an urgent support request less than 3 minutes
- 7. Proven Solutions Our tightly-integrated, complete and fully tested solutions reliably handle billions of transactions per day and support businesses with billions of dollars in combined revenue:
- 8. Why Choose Continuent Customer Satisfaction during the most recent customer survey Customer Renewal Rate many multi-year subscription renewals Average Response Time in minutes for urgent customer support cases Average Customer Life-Span years using Continuent solutions
- 9. VONAGE USE CASE From a SaaS Startup (NewVoiceMedia or NVM) to part of Telco Behemoth (Vonage) with Continuent
- 10. From Startup to Industry Leader • NVM has been Continuent customer since 2013 • Initially a small company with less than $10M in revenue • Raised total of $140M in VC Funding • Acquired by Vonage for $350M in 2018
- 11. NVM Challenge Availability Scalability CostPerformance
- 12. NVM Challenge – Availability How is the high-availability achieved? With Tungsten Clustering’s built-in seamless and robust automatic Primary failover capability. What is the result? Our customers enjoy greater uptime, including being able to perform all maintenance operations with zero downtime while keeping their business-critical services online. “Belt and Suspenders” Two Primary Tungsten Clusters
- 13. NVM Challenge – Availability What Is the Key to Success for Availability? Tungsten Proxy (aka Tungsten Connector) – The Intelligent MySQL Proxy Allows client MySQL traffic to be seamlessly routed to another node during maintenance operations and failovers, providing maximum control and uptime.
- 14. NVM Challenge – Local Scalability and Affinity Based Read/Write Performance How is scalability achieved? By utilizing a Tungsten Clustering pod architecture Each pod can host several customers based on their database sizes and data transaction volumes. Primary Primary
- 15. NVM Challenge – Global Scalability How is scalability achieved? By utilizing a Tungsten Clustering pod architecture Each pod can host several customers based on their database sizes and data transaction volumes. By using a pod-style architecture, additional pods can be easily deployed when the previous pod reaches capacity or when one want to serve another geo-region. USA EMEA APAC
- 16. NVM Challenge – Local Scalability and Affinity Based Read/Write Performance
- 17. NVM Challenge – Global Scalability
- 18. NVM Challenge - Cost Tungsten Clustering uses an annual subscription model based on the number of database nodes. We do not charge per CPU count or instance size. Our pricing is non-linear: the price-per-node drops significantly as the quantity of nodes increases.
- 19. NVM Challenge - Cost True Up, No License Keys, Trust The unique Continuent True-Up policy: during the agreed subscription period, customer may launch additional nodes at no extra cost. No license key required: there is no risk of service becoming unavailable when the subscription expires. Everything we do is based on the honor system: • We trust our customers • We expect to have a long-term relationship with our customers • Our current average customer life-span is seven (7) years and getting longer.
- 20. NVM Solution – Tungsten Clustering The benefits Continuent customers achieve with our Tungsten Clustering solution are: High-availability, scalability, and performance, at a very reasonable cost level. Industry’s fastest 24/7 Support by the best MySQL Replication and Clustering Engineering Team. Availability Scalability Performance Cost 24/7 Support
- 21. Continuent Products • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard
- 22. Continuent Products • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard
- 23. Continuent Products • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard • Continuous MySQL Operations • Zero Downtime Maintenance • Geo-distributed MySQL Clusters • Multi-Cloud / Hybrid-Cloud MySQL • Read/Write Splitting with Intelligent Proxy • Full MySQL Support, No App Changes
- 24. Continuent Products • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard
- 25. Continuent Products • High performant Real-Time replication • Multiple Heterogeneous Targets • AWS Aurora / RDS • AWS Redshift • HPE Vertica • Hadoop • Kafka • and many more • Fan-in / Fan-Out / Primary-Primary • Flexible, Advanced Filtering • Available as an AMI through Amazon Marketplace (with free 14-day trial) • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard
- 26. Continuent Products • Tungsten Clustering • Tungsten Replicator • Tungsten Dashboard
- 27. Tungsten Key Benefits Industry Best 24/7 MySQL Customer Service • Highly Qualified 24/7 support. Our support team member have 15 or more years of MySQL DBA and Site Reliability Experience • 24/7 support comes with 1-hour SLA, with response times for urgent requests averaging less than 3 minutes • MySQL uptime measured in months or years Cost Savings • Use the free open-source MySQL for your business-critical needs • Optimize costs by selecting the most cost-effective cloud environment(s) at any given time • Eliminate downtime risks and their associated costs, including during maintenance operations (zero- downtime maintenance operations) • Reduce DBA time spent on admin and recovery operations, lowering your costs while increasing reliability.
- 28. Tungsten Key Benefits Continuous MySQL Operations • MySQL High Availability and Disaster Recovery solution, which provides redundancy within and across data centers • Immediate failover for maximum availability and data protection of business-critical MySQL applications • Reduce MySQL recovery time from hours or days to mere seconds • Dashboard provides graphical view and management of all globally distributed MySQL clusters Zero Downtime MySQL • Site-level and cross-site failover ensures application availability • Upgrade hardware, software and data without taking applications offline • MySQL compatibility means seamless migration of your data and applications
- 29. Geo-Scale MySQL Tungsten Key Benefits • Load-balance MySQL read operations across multiple slaves, locally and globally • Geo-distributed MySQL clusters bring data close to your application users for faster response times • Easily add more MySQL clusters as needed for unlimited scaling, both locally or across the globe Hybrid-Cloud and Multi-Cloud MySQL • Deploy in the cloud, VM and bare metal environments • Mix-and-match on-premises, private and public clouds (incl. Amazon AWS, Google Cloud and Microsoft Azure) • Easy, seamless migration from cloud to cloud to avoid vendor lock-in in any specific cloud provider • Withstand node, data center, zone or region failures or outages
- 30. Tungsten Key Benefits Intelligent MySQL Proxy • Provides intelligent traffic routing to a valid MySQL Primary, locally and globally • Scale read queries via query inspection and other methods • Application and active users do not disconnect during MySQL master failover events Most Advanced MySQL Replication • Filter and transform your data in-flight • No more ETL, get real-time data feeds into your analytics • Replicate directly into popular analytic repositories: AWS RedShift, Hadoop (HDFS), Kafka and Vertica • Unlimited real-time transactional data transfer to eliminate escalating replication cost of ETL-based alternatives
- 31. Tungsten Key Benefits Full MySQL Support, No Application Changes • Deploy and Configure MySQL clusters in minutes • Not just a ‘MySQL-compatible” solution, but fully MySQL-compliant. Use any of your off-the-shelf MySQL, MariaDB and Percona Server versions • Support for all modern MySQL (5.x through 8.x) and MariaDB (5.x and 10.x) versions and features • SSL support for all in-flight traffic • Native MySQL support means easy and complete migration of your data and applications
- 32. In Summary • The MySQL Availability Company • Established in 2004 • Customers Industries include • SaaS • eCommerce • Finance • Telco • Online Gaming • Business-critical MySQL apps • From Startup to Enterprise companies 2004 Continuent Established 2009 3rd Generation Continuent Tungsten, the first fully MySQL-compliant clustering solution 2014 VMware Acquired Continuent to build DBaaS for vCloud Air 2016 “New” Continuent breaks away from VMware (after they abandoned vCloud Air) 2017 Major Tungsten release (v5) with hardened security features 2018 Tungsten v6 ships with major multi-site clustering changes 2020 Marketo is the first 10th anniversary Tungsten customer (grown from 4 clusters to over 100 clusters) 202x The Future….is in the Cloud – Tungsten Cloud
- 34. THANK YOU FOR LISTENING continuent.com The MySQL Availability Company Eero Teerikorpi August 5, 2020