Webinar:Leveraging Zendrive’s Mobility Risk Intelligence (MRI) platform throughout the customer journey
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The document outlines a digital insurance webinar featuring discussions on the transformation of the auto insurance market, focusing on telematics and mobility risk intelligence. Key presentations include insights from industry leaders on the use of data-driven approaches to enhance underwriting, customer engagement, and fleet safety. The event aims to educate participants on innovations and best practices in insurance technology.
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[Fleetsafe Demo]](https://image.slidesharecdn.com/2021-11-15zendrivewebinarv7-distribution-211118093138/85/Webinar-Leveraging-Zendrive-s-Mobility-Risk-Intelligence-MRI-platform-throughout-the-customer-journey-35-320.jpg)
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Webinar:Leveraging Zendrive’s Mobility Risk Intelligence (MRI) platform throughout the customer journey
- 1. Copyright © 2021 The Digital insurer. All rights reserved.
- 2. 2 Disclaimer Presentations are intended for educational purposes only and do not replace independent professional judgment. Statements of facts and opinions expressed are those of the participants individually and, unless expressly stated otherwise, are neither the opinion nor position of The Digital Insurer. The Digital Insurer do not endorse or approve, and assume no responsibility for, the content, accuracy or completeness of the information presented. Copyright © 2021 The Digital insurer. All rights reserved.
- 3. 3 Welcome Copyright © 2021 The Digital insurer. All rights reserved. Simon Phipps Founder The Digital Insurer
- 4. 4 Today’s Agenda 60 Minutes Copyright © 2021 The Digital insurer. All rights reserved. Welcome & Opening Remarks Zendrive’s Mobility Risk Intelligence Platform Panel discussion Closing Remarks
- 5. 5 Housekeeping How to participate: If you have a question please type into the Q&A area If you have a comment please type into the chat area Polls: Please respond to the poll questions throughout the webinar Your experience: You can select slides only, slides + speaker, speaker only We will post links to both and other info in the chat area Post-event: We will send in a few days a link with recordings of the event including links to slides and booths and contact details
- 6. 6 Working together to accelerate the digital transformation of insurance Opening Remarks Copyright © 2021 The Digital insurer. All rights reserved. Simon Phipps Founder The Digital Insurer
- 7. 7 From Indemnification to Risk Partner Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved. The role of insurers is changing
- 8. 8 Working together to accelerate the digital transformation of insurance https://www.the-digital-insurer.com/tdi_pov_papers/tdi-techmap21/ TDI Tech map ‘21
- 9. 9 IoT & data – key enablers for Motor Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved. “…we commit to putting data to work, constantly using it to fuel new ways to improve our customers’ lives.” - Mario Greco, CEO, Zurich Insurance Group Source: Accenture Voice of the customer 2017: Identifying disruptive opportunities in insurance distribution
- 10. 10
- 11. 11 Today’s Presenters Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved. Yoichi Furukawa Principal, Qunie Ian Lowles GM APAC & Oceania, Zendrive David Henderson CEO & Founder, DRVR
- 12. A review of the Asian auto- insurance market, with a particular focus on Japan Yoichi Furakawa, Principal, Qunie
- 13. Qunie is the newest general consulting firm in Japan. We have inherited the backbone of the NTT Group and the knowledge of one of the world's leading global firms to serve our clients and contribute to society. Company Qunie Corporation Founded July 1st 2009 Shareholder NTT Data (100%) Capital JPY 95 Million # Of Employees 900 CEO Ken Tsuchihashi Office Locations Tokyo, Nagoya, Osaka, Fukoka, Shanghai, Bangkok, Jakarta, Hanoi An Introduction to Qunie
- 14. The Japanese Market: A post-pandemic snapshot
- 15. The Japanese Auto-Insurance Market
- 16. Updates on Japan Telematics-Insurance Market Three major, general insurance groups have been entering into the safe driving discount based on the telematics data, equipped with communication functions. Drive Agent Personal (DAP) is a telematics service that utilizes an original drive recorder with communication function loaned by Tokio Marine & Nichido. “Tough Watching Car Insurance Plus” is an automobile insurance policy that reflects the safe driving score calculated on the basis of the driving characteristics information measured. “Driving!” is a safe driving support service that uses a driving recorder with communication functions.
- 17. Potential of Telematics Solution in Japan Regulatory Expertise Digital Transformation Language Versatility Solution providers like Zendrive are positioned to offer cheaper, more accurate data collection to the Japanese market. 62M Units
- 18. How Mobility Risk Intelligence (MRI) enables insurers to add value throughout the customer journey Ian Lowles, Director APAC, Zendrive
- 19. We're the leading smartphone-based telematics developer platform, focused on making roads safer through data and AI 2013 $50M+ 150+ FOUNDED RAISED EMPLOYEES 100+ 200% YoY Growth DATA SCIENTISTS & ENGINEERS FINANCIAL STABILITY About Zendrive Over 100 million users reached Over 100,000 collisions detected Over 200 billion miles analyzed REACH 15 Patents Approved TECHNOLOGY
- 20. Zendrive’s Mobility Risk Intelligence Platform (MRI) turns raw sensor data into critical mobility risk insights
- 21. Timely access to critical risk insights can help insurers improve pricing and segmentation by 10X A holistic picture of customers’ driving patterns and modes of transport tracked automatically through the smartphone. No hardware required. Missed Stop Signs Excessive Speeding Nighttime Driving Hard Braking Possible Collisions Hard Turns Route Safety Risky Phone Use Highway Driving Aggressive Acceleration Miles per Day and Week Fuel Efficiency Rating Trips per Day and Week Average Trip Distance Rideshare Potential
- 22. Let’s face it. Traditional risk factors aren’t enough for accurate underwriting and segmentation. Zendrive’s IQL platform allows insurers to offer personalized quotes to safe drivers based on their actual driving behavior. Acquisition: Insurance Qualified Leads Ultra-preferred risk on your terms
- 23. 30% 96 Request a Quote 18% 86 Request a Quote Publishers Insurers Insurers define the lead criteria Zendrive scores the leads* Consumer apps show ads to drivers who meet criteria Lower CAC Ultra-preferred Risk Better Combined Ratios Provide personalized auto insurance quotes to users based on their driving behavior *custom scoring options available Insurance Qualified Leads (IQL)
- 24. 1 2 3 4 5 Activate test drive Drive for required time Show offer to user User requests Quote User saves on a new policy How it Works, and How you Find Preferred Risk Drivers Consumers Save. Publishers Generate Revenue. Insurers Get Preferred Risk.
- 25. Case study: Karma Drive Zendrive-powered Karma Drive experience is surfaced to Credit Karma users. Users are engaged with a “card” that touts savings based on how you drive. Once users meet the qualification criteria, they are presented with an offer and can start a quote 100s of thousands of IQLs delivered Millions of dollars of savings delivered
- 26. Engagement: Zendrive UBI Programs The first insurance-grade smartphone-centric digital insurance program
- 27. Mileage Accuracy How Zendrive’s UBI programs provide highly accurate mileage without relying on hardware devices Driver vs. Passenger ● Up to 85% accuracy for global population models with 10K labeled trips ● Up to 90% accuracy with personalized models with 10- 15 trips feedback per user Vehicle Tagging ● Use existing stereo bluetooth for vehicle tagging ● Collect highly accurate vehicle-specific mileage data Trip Mode Classification ● Automatic Trip Mode detection ● Trips taken on bus, train, rideshare services, bikes, etc. are removed from aggregate mileage calculations
- 28. Best in class 2.4X Zendrive 14X 1 2 3 4 5 | | | | | | | | | | DECILE OF DRIVERS BEST DRIVERS WORST DRIVERS Zendrive’s score has 6x more lift than industry leading models Milliman, the international actuarial and consulting firm, evaluated our score against other scores in the industry. According to their findings, Zendrive’s score is at least 6x more predictive compared to the leading UBI insurance models PREDICTIVENESS
- 29. Retention: Best-in-class customer experience Offer more than a discount Ensure long-term retention by offering accurate discounts, engaging experiences, and timely support when it matters the most.
- 30. 30 Rewards and Gamification Encourage consistent improvements in driving behavior with positive reinforcements Zendrive’s in-app user experience is influenced by the learnings and experience gathered from consumer apps with millions of users. Ensure Customer Retention and Satisfaction with in- app Engagement Encourage behavioral improvements and in-app engagement with points and badges Use weekly, monthly, and all- time leaderboards to stimulate healthy competition amongst drivers Boost retention and satisfaction by offering frequent rewards for safer driving behaviors
- 31. Automatic Collision Notifications Deliver instant support with personalized messaging based on collision confidence and severity. Provide timely assistance or notification in case of a collision. Save lives, and earn the trust of your policyholders in the moments of truth. Notifying family circle and connecting with help in... Minor Collision Detected 9 seconds I need help I am safe Connected! Help Agent 00:10 Want to connect with your family circle? Connect with family circle No, thanks Help is 1 minutes away Connected Mom (connected) Dad (Connect) Help Agent 2:45
- 32. Life360 built a $40M business and IPO’d with Zendrive from 2015 to 2018 “Following the DriverProtect launch with Zendrive, Life360 subscription revenue grew 150%, beyond our most aggressive expectations. ” ITAMAR NOVICK Life360’s Chief Business Officer DriverProtect revenue over 3 years $40M Lift in ARPU from new product tier ($5 Lift in ARPU from new product tier 60%
- 33. How MRI can help insurers provide fleet safety solutions to SMEs David Henderson, CEO, DRVR
- 34. “ Reduce the Risk of Collisions by up to 49% I finally have objective data to assess my drivers. This is huge. I knew I was a good driver -- now I have proof! SPEEDING REDUCTION PHONE USE REDUCTION 2.9 2.175 1.45 .725 1 .75 .5 .25 Baseline Baseline Baseline 59% 21% % Time % Time - Ibrahim Amer, Owner, Limo Service NYC - Rideshare driver ” COACH DRIVERS TOWARDS SUCCESS Mitigate the Risk Connected to Collisions
- 36. “ Reduce the Risk of Collisions by up to 49% I finally have objective data to assess my drivers. This is huge. I knew I was a good driver -- now I have proof! SPEEDING REDUCTION PHONE USE REDUCTION 2.9 2.175 1.45 .725 1 .75 .5 .25 Baseline Baseline Baseline 59% 21% % Time % Time - Ibrahim Amer, Owner, Limo Service NYC - Rideshare driver ” COACH DRIVERS TOWARDS SUCCESS Mitigate the Risk Connected to Collisions
- 38. 38 Today’s Panellists Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved. Yoichi Furukawa Principal, Qunie Ian Lowles GM APAC & Oceania, Zendrive David Henderson CEO & Founder, DRVR Simon Phipps Founder The Digital Insurer
- 39. 39 Panel Discussion Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved.
- 40. 41 Invoice Cloud Poll Q. Are you interested in learning more about Zendrive and what was covered today? 1. Yes 2. Not at the moment
- 42. 43 TDI Academy – L&D on Digital insurance
- 43. 44 Feedback please! Feedback on Today’s Event, Three Ways... ▪ End of today’s event using survey prompt ▪ When you receive the recording link email ▪ Directly to TDI or Zendrive Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved.
- 44. 45 Contact Details Simon Phipps [email protected] Ian Lowles [email protected] David Henderson [email protected] Yoichi Furakawa [email protected] Working together to accelerate the digital transformation of insurance Copyright © 2021 The Digital insurer. All rights reserved.
- 45. 46 Copyright © 2021 The Digital insurer. All rights reserved. Thanks for your time! (feedback please)