What board members aren’t telling you: Exclusive survey results revealed
Download as PPTX, PDF0 likes206 views
The document presents survey findings from AppFolio regarding the expectations and concerns of board members in management companies. Key insights reveal that responsiveness and customer service are major concerns, with 66% and 65% of board members highlighting these issues respectively. Additionally, technology plays a crucial role, with 88% of respondents valuing its use for communication, payments, and document access.
What board members aren’t telling you: Exclusive survey results revealed
- 1. 1 2022 © AppFolio, Inc. Confidential What board members aren’t telling you Exclusive survey results revealed
- 2. 2 2022 © AppFolio, Inc. Confidential #APPFOLIOCHAT #IHEARTAPPFOLIO Follow us @AppFolio @AppFolio Facebook.com/appfolio Questions or Comments? Tweet: @AppFolio | #AppFolioChat
- 3. 3 2022 © AppFolio, Inc. Confidential Agenda NEW Introduction Data + Findings Takeaways Wrap Up + Q&A 01 02 03 04
- 4. 4 2022 © AppFolio, Inc. Confidential Board Expectations Introduction
- 5. 5 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Survey demographics Source: 2022 AppFolio Board Expectations Research 5 Introduction Currently using a management company 92% Respondents in HOAs 74%
- 6. 6 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Top 3 responsibilities boards expect from their management companies 6 75% Funds management and financial reporting / bookkeeping 53% Quickly provide information, answer questions, keep residents informed 51% To collect dues and assessments Source: 2022 AppFolio Board Expectations Research Data + Findings
- 7. 7 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Source: 2022 AppFolio Board Expectations Research 7 Board members who would recommend their current or most recent management company. 23% Recommending management services Data + Findings
- 8. 8 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Top 3 board member concerns 8 66% Unresponsiveness / long response times 65% Failure to quickly and accurately follow through on projects 61% Overall poor customer service Source: 2022 AppFolio Board Expectations Research Data + Findings
- 9. 9 2022 © AppFolio, Inc. Confidential “Focus on response time to HOA and community members. Even a response of ‘we are working on it’ would help.” “Understand what it means to be proactive with customer service and responsiveness.” “Hire better community managers and then make sure they do their jobs and that they answer emails and carry out their duties appropriately.”
- 10. 10 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Source: 2022 AppFolio Board Expectations Research 10 Respondents say tech is important for a management company to use. 88% Board members and technology Data + Findings
- 11. 11 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Source: 2022 AppFolio Board Expectations Research 11 Board members and technology Data + Findings 73% Communicating 72% Making payments 70% Accessing documents
- 12. 12 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Top 3 most valuable digital tools for board members 12 83% Online portal 52% Email 44% Online payments Source: 2022 AppFolio Board Expectations Research Data + Findings
- 13. 13 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Source: 2022 AppFolio Board Expectations Research 13 Said lack of access to digital tools would influence their decision when choosing a new management company 72% Importance of technology Data + Findings
- 14. 14 2022 © AppFolio, Inc. Confidential Board Expectations Takeaways
- 15. 15 2022 © AppFolio, Inc. Confidential Better your board member experience with an all-in-one solution
- 16. 16 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential What do you need space for? 16
- 17. Save the date Turn the tide How to turn challenge into opportunity by reimagining real estate workplaces AppFolio Wave Summit | April 12, 2022 | 100% Free
- 18. 18 2022 © AppFolio, Inc. Confidential [email protected] Product Marketing Manager, AppFolio James Erickson Presenter
- 19. 19 2022 © AppFolio, Inc. Confidential Thank you To learn more about AppFolio’s community association management software, please visit us at: appfolio.com/associations