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What is communication
- 1. Definitions What is Communication? •The word communicate comes from the Latin verb “Communicare” that means; o to impart o to participate o and to share 1
- 2. Definitions: What Is Communication? Communicationis the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts, and feelings understood by the people we are talking with. When we communicate we speak, listen, and observe 2
- 3. What Is Communication? •Conscious and Intentional – Nonverbal – Verbal • Unconscious and Unintentional – Nonverbal – Verbal 3
- 4. The Communication Process: Feedback Feedbackallows the sender to clarify the message if its true meaning is not received. Two-way Communications – communication channels that provide for feedback. One-way Communications – communication channels that provide no opportunity for feedback.
- 7. Basic Communication Model Forcommunication to exit there must be at least four elements. 1. A sender / encoder 2. A receiver / Decoder 3. Message 4. Channel/Medium Speaker encoding message decoding listener In successfull communication sent =received 7
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- 10. Basic Communication Modelcont’d.. Encoder/ sender – Encodes the message – Chooses appropriate channel – Solicits feedback – Attempts to minimize the noise Encoding: the process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end Decoder / receiver – Decodes the message – Practices active listening – Provides feedback Decoding: the process where the message is interpreted for its content. 10
- 11. Communication Processes andTypes Types of Communication Verbal Listening Non Verbal Communication Spoken/written Body language/signs Listening/reflective 11
- 12. New technologies andcommunication Evolution of Communication 12
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- 15. Psychological Barrier: Physical and Environmentalbarriers: Cross culture barries:
- 16. Barriers to effectivecommunication Sending: Lack of gestures, tone of voice, ambigious words !: Convey the importance of the message. Environment: Noise.Physical obstacles, inadequency of the channels, Receiving: Misinterpretion of any word or behaviour, perceptual filter which reflect all our past experinces and learning 16
- 17. Problems in Sending •using technical words for communication to nontechnical people • forgetting that the visual and vocal elements are the most important, words less. • Ignoring the situation, expectencies and interests of the listener according to their expertise. 17
- 18. Noise in theenvironment • Noise creates distortions of the message and prevents it from being understoood the way was intended • Noises may be ringing telephones, honking horns, messy, chaotic surroundings etc. • Time, inapropriate time may be an obstacle to give message clearly.Friday afternoon is not proper for a heavy meeting. 18
- 19. Perception Problems • Listenersability to understand. • Lack of attention, inattentive or bored listeners • Emotional state, stress, fear, anxiety, anger, • Financial pressures • Prejudgements • Be sure that the receiver is “on” 19
- 20. The importance ofbusiness communication • Time is money&time has a cost • Time is limited with project deadlines,workhours • Businesspeople are not our family or friends • Business is not a game or joke but serious • It is a half-diplomatic environment • We may need any person in our career path with the nice memories about us. 20
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- 24. FORMAL CHANNELS OFCOMMUNICATIONS All formal communications are broadly classified as: 1. Horizontal communication. 2. Vertical communication: (a)Downward communication. (b)Upward communication.
- 29. Advantages downward communication • Ithelps to maintain discipline within an organisation. Since the levels of authority are determined and clear-cut, each person knows that he is accountable to his immediate senior. • The seniors also know exactly the amount of authority they wield, and so they are confident while issuing instructions and orders to juniors. upward communication • It is a part of a two-way process which promotes better understanding between management and employees. • Upward communication develops ‘employer-employee’ relations.
- 30. Disadvantages downward communication • Indownward communication the lines of communication are often too long. • Message gets distorted sometimes. • Some information is confidential and cannot be communicated downwards. upward communication: • Only agreeable information is communicated upwards. • Upwards communication tends to travel slowly as it is diluted or edited at each level before it is sent Can move freely.
- 31. BASIS FOR COMPARISONUPWARD COMMUNICATION DOWNWARD COMMUNICATION Meaning Upward communication is the line of communication through which subordinates can convey information, to their seniors. Downward communication is the formal chain of command established to direct subordinates and convey information, pertaining to organization's objectives, policies and strategies. Nature Participative and Appellative Authoritative and Directive Flow Subordinate to superior. Superior to subordinate. Purpose To make complaints or appeal, give feedback and suggestions To give orders, instructions, advice or assign responsibilities. Frequency Low Comparatively high Examples Reports, direct letters and proposals Circulars and Notices
- 32. INFORMAL COMMUNICATION Grapevine Communication Herethe information flows in any order i.e. , no horizontal or vertical flow of communication. Spreads very rapidly in all channels of communications. It provides feedback to the organisation, reaches everyone. It can be harmful as information can be baseless. . It is mostly incomplete.
- 33. BASIS FOR COMPARISONFORMAL COMMUNICATION INFORMAL COMMUNICATION Meaning A type of verbal communication in which the interchange of information is done through the pre-defined channels is known as formal communication. A type of verbal communication in which the interchange of information does not follow any channels i.e. the communication stretches in all directions. Another Name Business Communication Grapevine communication Reliability More Comparatively less Speed Slow Very Fast Evidence As the communication is generally written, documentary evidence is present. No documentary evidence. Time Consuming Yes No Advantage Effective due to timely and systematic flow of information. Efficient because employees can discuss work related problems, this saves time and cost of the organization. Disadvantage Distortion due to long chain of communication. Spread of rumors Flow of Information Only through predefined channels. Can move freely.
- 34. Referance • https://www.google.com/search?newwindow=1&safe=active&tbm=isch&sa=1&ei=2- ocXZT0CuC8vASdqrmoDg&q=ggod+communication+skill&oq=ggod+communication+skill&gs_l=img.3...513753.519847..520 539...0.0..0.152.3257.1j25......0....1..gws-wiz-img.....0..35i39j0i67j0j0i10j0i10i24.RZblR-k0a10#imgrc=isGjrS9bRwVAMM: • https://www.google.com/search?newwindow=1&safe=active&tbm=isch&sa=1&ei=aukcXeLcJaHcz7sPscqBsAc&q=communic ation+barriers&oq=communication+b&gs_l=img.1.1.0l7j0i67j0l2.360404.364503..366351...0.0..0.151.431.0j3......0....1..gws- wiz-img.......35i39.w6_C1XoWWXI#imgrc=yw1aMeY_M7ZFtM: •file:///C:/Users/Nikhil/Downloads/channelsofcommunication-140327112949-phpapp01.pdf