What is dynamics 365? - aOS Canadian tour (Ottawa)

Editor's Notes

• #5: PIERRE GILBERT
• #6: PIERRE GILBERT Answering these questions requires the mindset of a digital company...a way of operating like a digital company beyond procuring and deploying individual solutions – such as CRM, ERP or even office automation solutions – that is instead anchored on building systems of intelligence. Systems of intelligence represent the digital feedback loops that help you draw better insight out of data and convert it to intelligent action – engage with your customers, empower your employees, optimize your operations, and reinvent products and business models. Previously businesses designed, built, produced and shipped a product, then customers bought it. That was the end of the cycle. Now organizations are building in continuous feedback loops – sensors in product, after-market services, customer feedback from a variety of channels. Transformation requires these rich systems of intelligence. And it isn’t simply about technology…systems of intelligence represent the combination of technology, people and process that enable these feedback loops, and define an organization’s competitiveness and ability to change the entire landscape of the industries in which it participates.
• #7: PIERRE GILBERT
• #11: STEPHANE L. Microsoft is unifying all its business applications. Breaking down the artificial silo’s of ERP and CRM and delivering new purpose-built applications in the cloud.
• #12: STEPHANE L. -Fusion entre le ERP et CRM afin de gérér les différents processus d'affaire à travers les ventes, les opérations etc.. -Ce qui fait que Dynamics 365 est unique c'est qu'elle représente  le one Microsoft -Nous avons maintenant accès à encore plus de donnés qu'auparavant et nous voulons les exploiter plus rapidement. Le défi c'est toujours de transformer le tout en inteliligence afin de prendre de meilleures décisions quinous amèneront les résultats attendus -Ça semble de base mais le fait est que la délimitation que l'on peut retrouver au niveau d'un ERP vs CRM a créer une séparation au niveau des données à exploiter et des processus These applications work seamlessly together to manage specific business processes across, Sales, Customer Service, Field Service, Operations, Project Service Automation  and Marketing.  Specifically on the marketing front, we want to note out our recent announcement with Adobe, that we are partnering with them to make Adobe Marketing Cloud our preferred marketing service for Dynamics 365 for the Enterprise Edition.  This is exciting as we help businesses deliver compelling and personalized experiences through every phase of their customer relationships.     Now what makes Dynamics 365 unique is that it harnesses the power of One Microsoft. Data has become the new currency, and organizations create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 will allow organizations to adopt individual business apps such as Marketing, Sales, Service and Operations, but as organizations adopt more of the apps, synergies will be unleashed in the form ‘Intelligent Business Processes’.  This will help proactively guide employees & customers to generate optimal outcomes. Take Project Service Automation as an example. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounting, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App. It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
• #13: PIERRE GILBERT
• #14: STEPHANE L. L'intégration ou l'accès à plusieurs autres composantes permet à Dynamics 365 d'exploiter non seulement des données structurées mais également une multitude de données structurées et provenant de différentes sources permettant ainsi au décideurs d'entreprise de prendre des décisions éclairés.  L'intelligence que l'on peut sous-tirer d'un tel écosystème nous permet d'agir en toute connaissance de cause.
• #55: PIERRE GILBERT