What's a government department doing on Twitter?
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The document discusses how government departments can use social media to better engage with the public. It provides statistics on social media usage among youth and employers. It then outlines the benefits of digital engagement and public services using social media to discuss ideas, deliver information and services, and prompt action. It emphasizes the importance of listening, identifying key issues, designing solutions, and sustaining relationships online.
![What’s a government department doing on Twitter? How social media helps BIS to listen, discuss and promote Steph Gray, Head of Digital Communications [email_address] 020 3300 8166](https://image.slidesharecdn.com/cmn23-nov-09steph2-091123172208-phpapp01/85/What-s-a-government-department-doing-on-Twitter-1-320.jpg)
What's a government department doing on Twitter?
- 1. What’s a government department doing on Twitter? How social media helps BIS to listen, discuss and promote Steph Gray, Head of Digital Communications [email_address] 020 3300 8166
- 2. Believe it or not, it’s not all about Twitter…
- 3. Digital communications at BIS
- 4. But also…
- 5. Social media = conversations
- 6. Profiles Self-publishing Networks Sharing Comments Reuse
- 7. Photo credit: Howard.Gees on Flickr
- 8. How many 16-19 year olds regularly watch videos from YouTube? 33% 66% 75% Source: Forrester for DIUS, Aug 2008
- 9. How many 16-19 year olds regularly watch videos from YouTube? 33% 66% 75% Source: Forrester for DIUS, Aug 2008
- 10. What proportion of young people have friends over while they use the internet? 20% 40% 55% Source: Forrester for DIUS, Aug 2008
- 11. What proportion of young people have friends over while they use the internet? 20% 40% 55% Source: Forrester for DIUS, Aug 2008
- 12. How many 13-15s regularly post reviews of products and services online? 10% 40% 55% Source: Forrester for DIUS, Aug 2008
- 13. How many 13-15s regularly post reviews of products and services online? 10% 40% 55% Source: Forrester for DIUS, Aug 2008
- 14. What proportion of employers use wikis for business purposes? 12% 34% 50% Source: Jigsaw for DIUS, Apr 2009
- 15. What proportion of employers use wikis for business purposes? 12% 34% 50% Source: Jigsaw for DIUS, Apr 2009
- 16. How many employers said: “These kinds of services encourage timewasting”? 37% 54% 81% Source: Jigsaw for DIUS, Apr 2009
- 17. How many employers said: “These kinds of services encourage timewasting”? 37% 54% 81% Source: Jigsaw for DIUS, Apr 2009
- 18. Why this matters Changing media consumption trends News, debate, events moving online Trust in peers, rather than marketing Customers talk, campaigns mobilise faster People want to be heard Do more with less, faster, broader (etc)
- 19. Digital engagement = public service use of social media to discuss ideas with customers & partners, deliver information and services, or prompt action
- 20. Just another channel… but a two-way channel. With new benefits and risks… which puts more control in the hands of individuals, rather than organisations
- 21. Listening and identifying Gathering and understanding Designing solutions & building support Extending communications and supporting delivery Sustaining relationships and tracking progress
- 22. Our website Directgov & Bus. Link Our intranet PRIVATE PUBLIC, MANAGED PUBLIC, INFLUENCED Corporate social media Online collaboration spaces Our partners’ networks Our audiences’ networks
- 23. Listening Reading blogs, searching social networks, subscribing to feeds Explaining Publishing documents and data, uploading podcasts and photos Engaging Commenting in forums, blogging, answering questions Convening Developing partnerships, drafting documents, facilitating 3rd party activity
- 25. URL: twitter.com/LordDrayson URL: audioboo.fm/profile/lorddrayson
- 38. Interactive websites need interactive organisations Focus on the content, not the platform Be honest about purpose, scope and boundaries Moderate sensitively and respond openly Fun, simple, timely beats slick, clever, slow Lessons learned
- 39. So what does this mean for colleges?
- 40. Listen to what’s being said about you & develop a process to reply
- 41. Match right tools to the job URL: http://slurl.com/secondlife/CNWL/56/163/26/?title=CNWL Sandbox URL: http://twitter.com/gloscol
- 42. Find & cultivate your community URL: http://www.facebook.com/solihullsixthform
- 43. URL: http://wwh.lincoln.ac.uk/universityoflincoln Solve problems in the open
- 44. Try out Twitter: FE colleges: http://twitter.com/EMPRA/uk-fe-colleges Set up a Google Alert or Netvibes page for your college: http://www.google.com/alerts http://netvibes.com Look at some public sector social media examples: http://sandbox.bis.gov.uk/digitalgovuk Resources about Web 2.0 in FE & HE from JISC: http://www.jisc.ac.uk/whatwedo/topics/web2 I write a personal blog about these issues: http://blog.helpfultechnology.com What now?
Editor's Notes
- #19: Embracing changing media consumption trends Every day, half of teenagers use instant messaging, a third visit YouTube and a quarter use social networking sites Engaging with the online debate Public debate about direction of HE, fees review, e-learning Specialist discussions between practitioners (e.g. about IP) More networked, collaborative policymaking Ensuring policy officials engage with online communities Identifying the policy problems where community input can help Providing tools, incentives and objectives for students, bloggers etc to self-organise as activists and address problems themselves