When Heroes Become Superheroes Using Apps
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The document discusses how technology, particularly mobile applications, can enhance citizen engagement and improve efficiency for agencies through better data access, communication, and reduced administrative tasks. It emphasizes the benefits of cloud-based solutions, highlighting cost savings, data sharing, and real-time updates as key factors in increasing return on investment. The piece also outlines essential features for a successful application, such as security, ease of integration, and mobile accessibility, ultimately positioning users as 'super users' when leveraging these tools.
When Heroes Become Superheroes Using Apps
- 1. When Heroes Become Superheroes Using Apps Ryan Seick Vice President of Engineering
- 2. HOW DO YOU DOCUMENT THIS?
- 3. OUR USERS
- 4. SAFER CITIES How Is This Accomplished Using Technology? Citizen Engagement • Providing immediate access to data (Citizen Portal) • Simple ways to contact agencies when support is needed • Constant communication of tasks and alerts at hand (Tweets, Nixle) • Information availability when they need it Increasing ROI while Reducing Workflow Task Time • Reduction in administrative tasks, do more actual work • Reducing resource costs (paper, ink, travel time, data entry) • Easy ways to access data when it’s needed on devices they carry • Status updates on their requests
- 5. SLICING THROUGH BARRIERS I Must Keep My Data On Prem… • The cloud may be more secure than your current infrastructure (#1 biggest concern) • The cloud holds the biggest benefit to save money on IT costs (#1 biggest benefit) • 40% of current agencies have a plan to move to cloud based applications* • 17% already have at least one cloud based application they are already using.* • Data sharing opens up the value of your data, not just querying it when needed. • Analytics and link analysis become a huge return on investment (ROI) by unlocking patterns and intelligence for agencies to act on. *Source: 2014 IACP User Survey
- 6. SIMPLE INTEGRATIONS Using Standards Based Interfaces • RESTful API’s • Open source software and libraries • Use non proprietary, costly interfaces • Faster time to market • Easier to implement • Not locked into one vendors eco-system • Insist on the ability to have your infrastructure work with other applications
- 7. ©MARVEL High Availability • Constant 5 9’s uptime (or 4’9s at a minimum) • Geo-redundancy data storage • Scalability when more users are added in mass • Faster, lower priced load balancers • Offline access to content in bad network coverage areas • Auto fail over without interruption • Required for any Government deployments or users STABILITY
- 8. ©MARVEL Updates and Syncing • Web sockets for real time updates • No refreshing web based portals • Highlighting updates for glance viewing • Low latency read & write speeds to cloud storage (less sync time) • Store and forward for large files (sync the critical data now) • It’s your data plans, the app should be smart enough to know how to handle your data • Always evolve with a solution to take advantage of new features and dynamics SPEED / LOW LATENCY
- 9. Authentication / Authorization • 2 Factor Authentication • Session Based Access • Role / Group Base Access • Active Directory Logins and User Provisioning Data at Rest / Data in Transit • AES 256 Bit Encryption • Encrypted Databases • CJIS Certified Data Centers SECURITY
- 10. What Makes Up A Killer App • Mobile security and sandboxed access to data • Online and offline access to data…any time, any where, on any device • Real time information availability & sharing • Role / group based access to data • Data encrypted at all levels from creation to consumption and long term storage • Mobile first solution, giving your users complete access to the data they need. • Improve efficiencies and ROI while reducing administrative task time to do more • An app is just an enabler. It’s what your users become while using it that makes them Super versions of themselves. SUPER USERS