Wipfli Implements Sage Intacct with ServiceTrade Integration for Ressac
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Ressac Climate Control, a commercial contractor for HVAC and refrigeration systems, implemented Sage Intacct along with ServiceTrade to enhance financial management and service efficiencies. This transition addressed challenges including outdated accounting practices, lack of real-time financial reporting, and cumbersome manual processes, ultimately enabling better decision-making and improved customer focus. The integration has provided Ressac with automated workflows, real-time visibility into finances, and a strategic advantage in a competitive market.
Wipfli Implements Sage Intacct with ServiceTrade Integration for Ressac
- 1. CLIENT PROFILE - RESSAC CLIMATE CONTROL1 Customer: Ressac Climate Control Website: www.ressacclimatecontrol.com Location: Glendale, CA Partner: Wipfli LLP Brief description of company: For over 85 years, Ressac has established itself as a high quality, low cost commercial contractor for heating, ventilation, air conditioning, and refrigeration systems. Specialties include low-rise office parks, mall retail, and big box retail sites. Project Description: Ressac recently implemented ServiceTrade to improve their service management and customer service. While this solved their challenges on the service side of their business, they were still using an outdated version of Dynamics NAV, a server-based accounting platform, to maintain its financial records. “We were so focused on making improvements to the service side including customer service and earning more revenue that accounting was an afterthought,” explains Nick Rohan, CEO at Ressac. “We lacked real-time visibility into our financial information,” he says, “and we had to double key everything.” With no transparency into financials such as working capital and cash flow, decision-making was more like guesswork. In a very competitive industry, and with a profit margin as low as 5-7%, it was critical to know the current situation when making business decisions. And since data wasn’t being shared between the accounting system and ServiceTrade, the finance team carried a large time burden related to too many AP and AR manual processes. “Connecting to the old accounting system was cumbersome,” Mr. Rohan explains, “and we had a lot of issues getting into the system.” And with no AP approval process in place, service managers had to approve purchases, which took them away from more strategic job related activities and created time consuming invoicing of their clients. Additionally, data siloed within spreadsheets led to inefficient and time consuming reporting processes throughout the organization. Ressac desired a cloud solution that could streamline its AP workflow and approvals and provide real-time visibility into its multiple locations’ financial results. Sage Intacct’s financial management software was selected, and was seamlessly integrated with ServiceTrade to eliminate many hours of manual data entry and reduce costly errors inherent in their old system. Client Perspective: Nick recalls, “We relied heavily on ServiceTrade’s recommendation of Intacct. When we looked at various systems,” he says, “what sold us on Intacct was the reporting.” And selecting Wipfli as the service partner was easy. Wipfli provided full-service implementation, integration assistance, and on-going support through a collaborative team approach as Ressac navigated through the process. “We liked the feeling from Wipfli, and had confidence in the team we were talking to,” explains Nick. Everyone worked together to ensure a smooth integration. “The ServiceTrade integration is behind the scenes, so you don’t really notice it,” reports Nick. “With the Sage Intacct and ServiceTrade integration, we’re operating differently now,” he says. “The time we’ve saved on double data entry allows us to code our transactions, which allows for better financial reporting.” Wipfli Implements Sage Intacct with ServiceTrade Integration: Client Profile
- 2. CLIENT PROFILE - RESSAC CLIMATE CONTROL2 With real-time visibility and transparency into their financial results across their multiple CA locations, Ressac now has the “right information at the right time” to make critical business decisions. “We’re getting more information out of our systems and doing a lot more meaningful work,” he says. The improved financial reporting means Nick Rohan and his team can easily see where their financials stand on a day-to-day basis. What’s more, according to Nick, “the thing we really enjoy with Sage Intacct is our ability to access it anywhere from a browser, whether we’re at home or out of town. We can get in and see our daily runs and see how cash is doing,” adding, “it’s been fantastic!” Overall, with Sage Intacct in place, Ressac taps into deeper financial and operational insights and is able to tackle more strategic issues, keeping the whole organization focused on their customers. Now the pressure of competition is less of a burden as Ressac has the insights its team needs to “grow strategically in existing markets and into other regions.” Key Requirements: • Implement cloud-based financial solution to automate and streamline workflows and provide financial visibility • Integrate their new system with ServiceTrade to allow for one single set of data to run the business reliably and remove the guesswork Key Challenges: • Remove data from spreadsheet silos and make it available for decision-support across organization • Save time and reduce costly errors associated with manual data entry • Enable managers to focus on strategic initiatives Key Outcomes: • Gained real-time visibility into their financial results across locations • Saved time, money, and effort through automating processes, enabling greater focus on customers • Positioned to make long-term strategic plans for company About Wipfli With associates and offices across the United States and in India, Wipfli ranks among the top CPA and business consulting firms in the nation. For over 87 years, Wipfli has provided private and publicly held companies with industry-focused assurance, accounting, tax and consulting services to help clients overcome their business challenges today and plan for tomorrow. Wipfli’s Technology Consulting Practice includes hundreds of seasoned professionals who use business applications to provide implementation, training and consultation services to companies of all sizes. The technology consulting practice specializes in combining deep insight with smart technology to help businesses deliver better outcomes. Through the firm’s membership in Allinial Global, Wipfli can draw upon the resources of firms around the world, helping businesses whenever and wherever they need it. For more information, visit wipfli.com About ServiceTrade ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships. ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.