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Working with Humans joe gerstandt SHRM 2016
The document discusses the influence of behavioral science on understanding human behavior and decision-making processes, emphasizing concepts such as groupthink and biases like the Pygmalion effect and confirmation bias. It highlights how environmental factors, emotional responses, and cognitive processes affect individual actions and societal interactions. Additionally, it references studies illustrating the impact of blind auditions on increasing diversity in orchestras.
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Working with Humans joe gerstandt SHRM 2016
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- 3. Coffee Club Price: • Coffee(with or without milk) 50p • Tea (with or without milk) 30p • Milk only (in your own coffee or tea) 10p • Full cup of milk 30p Please put your money in the blue tin. Thanks, Melissa Melissa Bateson, Newcastle University
- 4. Melissa Bateson, NewcastleUniversity
- 5. Medical school applicants interviewed onrainy days received scores equivalent to a 10% lower mark on the MCAT than those interviewed on sunny days. Donald Redelmeier, MD and Simon Baxter, BSc, University of Toronto Medical School, 2009
- 6. Adrian North, DavidHargreaves, and Jennifer McKendrick, University of Leicester in the United Kingdom 76.9% 73.3%
- 8. Behavioral science builds understandingof how people psychologically react and behaviorally respond to interventions, environments and stimuli.
- 9. Behavioral science: …is arelatively new field. …insights often run counter to conventional wisdom and common practice. …can help us challenge misguided interventions or even flaws in the basic set-up of people management.
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- 12. Behavioral economics examines howsocial and regulatory systems create incentives and constraints, thus shedding light on what influences individual and group behavior.
- 13. Cognitive psychology looks atbehavior and thought processes and how people respond to stimuli. Here the emphasis is more on individuals than social systems.
- 14. Behavioral or social neurosciencelooks at brain activity, (fMRI, EEG) and links this to mental processes and tasks. It can illuminate similarities in how we respond to situations and sheds light on how mental processes are prioritized.
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- 26. groupthink: mode of thinkingthat happens when the desire for harmony in a decision- making group overrides a realistic appraisal of alternatives. Group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints.
- 27. consider decision making… 1 -10 What makes it better?
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- 31. “…being excluded froma group triggers activity in the same regions of the brain associated with physical pain.”
- 32. Fear of Being DifferentStifles Talent Harvard Business Review March 2014 Kenji Yoshino, Christie Smith
- 34. 29% altered theirattire, grooming or mannerisms to make their identity less obvious 40% refrained from behavior commonly associated with a given identity 57% avoided sticking up for their identity group 18% limited contact with members of a group they belong to
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- 43. pygmalion effect Based onresearch by Robert Rosenthal and Lenore Jacobson, showing that biased expectations affect reality and create self- fulfilling prophecies as a result.
- 44. confirmation bias Our tendencyto search for or interpret new information in a way that confirms preconceptions and avoids information and interpretations which contradict prior beliefs.
- 45. fundamental attribution error Anunjustified tendency to assume that a person’s actions depend on what kind of person that person is rather than on the social environmental forces influencing the person.
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- 47. This is a good person. goodperson bad person
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- 49. It requires nohatred or fear to assign meaning to (or judge) the things that we see, we do it automatically. The problem is that we forget, do not realize, or deny that this even happens.
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- 54. anterior cingulate cortex: autonomic functions, rational functions (decision-making, empathy,reaction to reward, emotion, etc.)
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- 56. System One Thinking “Fast Brain” automatic, incredibly fast,with little or no effort and no sense of voluntary control: • detect that one object is more distant than another • orient to the source of a sound • complete the phrase “bread and…” • detect hostility in a voice • answer 2+2=? • drive a car on an empty road • automatic responses Fast. Efficient. Not terribly accurate.
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- 60. System Two Thinking “Slow Brain” allocates attention tothe effortful mental activities that demand it…concentration, effort, intention are involved: • look for a woman with white hair • monitor the appropriateness of your own behavior • fill out a tax form • answer 97+23+19=? • park in a narrow space • intentional responses Slow. Inefficient. Very accurate.
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- 62. stereotype An idea orimage; a mental framework that contains our knowledge, beliefs, expectations and feelings about a social group. Stereotypes allow for no individuality.
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- 67. Using data fromactual auditions for 8 orchestras over the period when screens were introduced, auditions with screens substantially increased the probability that women were advanced (within the orchestra) and that women were hired. These results parallel those found in many studies of the impact of blind review of journal article submissions. Caffrey, M. (1997, May 12). Blind auditions help women. Princeton Weekly Bulletin. Based on Goldin, C & Rouse, C. (2000). Orchestrating impartiality: The impact of “blind” auditions on female musicians. American Economic Review, 90, 715–741.
- 68. 1.Clear outcomes. 2.Consider thehuman experience. 3.Become a student of human behavior. 4.Experiment.
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- 70. Predictably Irrational, DanAriely Thinking Fast and Slow, Daniel Kahneman Nudge, Thaler & Sunstein Mistakes Were Made (But Not By Me), Tavris & Aronson The Social Animal, Elliot Aronson The Hidden Brain, Shankar Vedantam Drive, Dan Pink Switch, Dan and Chip Heath
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