Workplace Futures V9

Workplace Futures V9

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  Workplace Futures Consultancy –understanding your requirements Andrew Wilkinson 08.02.11
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  Andrew Wilkinson “ Head of Managing Agent business Over 20 years experience in Property Asset Management Blue chip Clients in the private and public sector Expertise are in client relationship, supply chain and knowledge management Growing interest in workplace ” management. Lloyds Banking Group WH Smiths ICI Mitchells and Butlers Asda Walmart Coca Cola Enterprises Barclays Ministry of Defence Royal Bank of Scotland Metropolitan Police Greene King Home Office 2
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  How does abusy guy like me buy things from people I can trust?
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  The client’s problem(s)… What are our How can we optimum reduce our workspace overheads? requirements?? Is Property a What risk core should we competency we transfer and need in house? how? How do we What do we benchmark do about against our carbon? competitors? What do I need to do? 4
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  Demanding stakeholder environment– more questions than answers? Stakeholders Executive Leadership (CEO, COO, Finance Director) Customers/ Property business Align services, partners management Users End Group Functions processes & (Finance, tax, risk, legal, HR, IT, MI platform H&S, etc.) Property/ FM function Key suppliers 5
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  More need nowthan ever before for the Intelligent Client Unit Providing and buying services isn’t like buying Baked Beans. 6
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  Market choices Access To Cash Liquidity Issues Equity & Financing Solution Independent Evolution Managing Agent Confusion in market - TFM solution Bundled Single TFM Risk Risk Transfer language; models; Service Single Service Management Increased Buyer best value; etc. Solution UK FM c2001 Bundled Leverage Sophistication Access to Niche Innovation Single Service & Local Markets Contracting 2001 2009
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  Where do Iget help? www Professional bodies 999? 8
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  Role of aconsultant... Borrow your watch to tell you the time... 9
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  Why use aconsultant? “I would say for us the right use of consultants is where there’s a skills gap, where we’re buying in some experience from outside… people who bring you external challenges, ideas and knowledge.” Sir Gus O’Donnell, Cabinet Secretary Public Accounts Committee, 17th November 2010 10
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  Consultancy takes manyforms Corporate Managing Procurement real estate agent Client side Client Knowledge friend advisor manager Management Professional Independent consultants Services expert Consultancy is a bad word... 11
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  3 types ofconsultants emerging Type Features Risks Top Tier • may offer unique insights • price or value through focus on specific • do they deliver the eg KPMG markets/ services outcome? • have broad range of skills eg M&A/ Strategy • typically external Outsourcers • may offer transformational/ • are they independent? outcome driven advice • do they have breadth eg Atkins • can be integrated with ICU or 3rd of experience party Independents • may be competitive due to lower • limited resources overheads • may not be able to eg Concerto • usually relationship driven access Board Rooms • may have specific skill set eg Procurement • Often part of internal team 12
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  Consultancy Model -Client side 13
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  Sustainable Consultancy Model Integrated with Intelligent Client Unit • sustain skills/ expertise • access to technology • common processes 14
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  Enabling the IntelligentClient • property data • knowledge reports • transactional data • business cases • asset data • option studies • cost analysis codes • causal analysis • benchmarking • dashboards • performance reports • self-service reports • cost saving plans • property strategies Data Information Knowledge • informed decisions • benefits realisation
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  Opportunities for ourindustry - a customer perspective • Timing - Now is the time when customers need to solve complex problems • Skills and expertise - Available quality resources • Transformation - skills available through consultants • Make/ Do or Buy - Can be a route to more than expertise eg Technology, Processes • Procurement - 3 questions to ask when buying consultancy: - • Why can’t I do this myself? • How do I measure the value – tangible/ actionable? • Explain to me in detail why you are better than your competitors? 16
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  Opportunities for ourindustry - a service provider perspective • Timing - Now is the time when customers need help and advice to solve complex problems • Integration - FM/ Property companies can offer integrated solutions by collaborating with consultants • Innovation - Clients want outcomes that Consultants can help develop and deliver • Strategic - Opportunity to get property on the C-level agenda • Industry consolidation - Consultants can support with your mergers and acquisitions strategy 17
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  All about trust… 18