1
Bluecrux – Tineke	Van	Vlaenderen,	Anneleen	Tronquo	& Luc	Galoppin
“Thank	you	for	the	suggestion but	we	
prefer	our	own	way.”
S= Q x A x P
Changing	a	group	of	peopleis	like…
Climbing	a	Mountain…
p.6
8
©	bluecrux
TOPIC: Change Organisation
A	change	agent	is	anyone	who	has	the	skills,	the	
power	and	the	patience	to	stimulate,	facilitate,	and	
coordinate	the	change	effort!
“Build	your	Change	Organisation	and	clarify	what	you	expect	from	them!”
TOPIC: Change Organisation
“Make	sure	there	is	a	powerful	group	guiding	the	change.”
Sunshine	Yellow Earth	Green
Fiery	Red Cool	Blue
TOPIC: Change Organisation
Promoting	&	Supportive Supporting	&	Caring
Analytic	&	Correct
INTROVERTEXTRAVERT
TASK ORIENTED
FEELING ORIENTED
Controlling	&	Now!
Golden	Rule Platinum	Rule
X
“Treat	someone	...”
TOPIC: Change Organisation
Awareness of	the	need	for	change
Desire to	participate	and	support	the	change
Knowledge on	how	to	change
Ability to	implement	required	skills	and	behaviors
Reinforcement to	sustain	the	change
“Everyone	at	its	own	pace!”
TOPIC: Acknowledge Individual Change
“Everyone	at	its	own	pace!”
TOPIC: Acknowledge Individual Change
Change	with	one	
person
Or	five	people… Or	twenty	people…
Or	1000	people…
TOPIC: Script the critical moves
“Script	the	critical	moves.	
Vision	is	not	enough,	because	the	paralyzing	part	is	in	the	details.”
TOPIC: Script the critical moves
“When	the	road	is	uncertain,	people	tend	to	insist	on	taking	the	default	path:
The	most	familiar	path.”
“To	create	change,	you've	got	to	act	more	like	a	coach	and	less	like	a	scorekeeper!”
TOPIC: Role of the Change Agents
“Don’t	forget	the	+	of	NOT	changing!”
TOPIC: Role of the Change Agents
CHANGE
NO	
CHANGE
+ -
TOPIC: Role of the Change Agents
“The	cookie	experiment”
“What	looks	like	laziness,	is	often	exhaustion.”
TOPIC: Role of the Change Agents
https://youtu.be/RpiDWeRN4UA
“Identify	the	people	who	are	resisting	the	change	and	help	them	see	what’s	needed.”
TOPIC: Role of the Change Agents
“Deal	with	the	naysayer!”
TOPIC: Role of the Change Agents
21

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Workshop ‘How to turn change agents into change communities’