Xeronics intro v2.6
- 1. From Operational Data to Business Intelligence Usage. Reliability. Performance. Consumption. Predictive Maintenance. Service History. Product Lifecycle Data Extraction, Collection & Analytics System Monitoring & Management Remote Diagnostics & Support Installed Base Monitoring, Business Intelligence (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 1
- 2. Company Profile • Founded in Jan 2008 • Spin-off of PASS Technologies AG • Owned & financed by management and private investors • Product line: ODIS (Operational Data Integration System) • Authorized Axeda Reseller • Primary market: • Healthcare/diagnostics companies • Pharma drug discovery labs • Lab automation instrument manufacturers (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 2
- 3. Background/Experience • 20+ years in medical device and lab automation industry • System verification and validation tools and services • Data integration, system performance, and reliability monitoring • System test • Manufacturing QC • Manual or semi-automated data collection for monitoring (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 3
- 4. Mission To provide solutions for product service and support facilitation and product analytics / field business intelligence. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 4
- 5. Smart Remote Services (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 5
- 6. Remote Services Values mprove service quality and reliability by being closer with your customer, quicker in reaction and better prepared ncrease customer loyalty and retention by differentiating from competitors with services mprove customer satisfaction by reducing downtimes ncrease knowledge about the performance of your delivered product and how your customers are using it aximize service profitability by becoming more efficient in the delivery of your services row service revenue by offering more attractive and (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 6
- 7. In which stage are you currently ? Source: Silvertrain (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 7
- 8. Competitive Differentiator (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 8
- 9. Remote Service Applications (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 9
- 10. Remote Services Evolution Value • Continuous data collection & consolidation • Fault prediction • System operation monitoring • Device status monitoring • Statistical analysis • Proactive notification • Field business intelligence • Software management Field business intelligence covers aspects • Establish connectivity such as: • Provide core Remote Services • Performance • Reliability • Application • Consumption • Usage • Service Maturity (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 10
- 11. Products & Services • Manufacturers • Vendors / OEMs • End Customers (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 11
- 12. System Operation Monitoring Values perational data can be transformed into valuable information for the entire corporation: (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 12
- 13. System Operation Monitoring Challenges Collect only selected data (extraction queries) Allow extraction queries to be configurable/deployable Provide context information by associating critical meta data • Configuration • Process parameters, start time, and duration • Progress/yield • Results • More Standardize labeling and format of collected data • Product versions • Product types • Product lines nsure maximum security throughout the entire data transfer Consolidate and interpret collected data Dynamically adapt to changing structures of collected data (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 13
- 14. Benefits for Vendor AND Customer ! (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 14
- 15. ODIS Portfolio (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 15
- 16. ODIS Solution Platform (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 16
- 17. ODIS Enterprise Platform APPLICATIONS DATA Asset Management SOURCES ODIS Extractor ODIS Consolidator ODIS Reporter & Monitoring Routine Operation xml xml ODIS Product Reliability xml Field Test, File File Enterprise Monitoring Validation ss Server Prototype Maturity Production Monitoring QC Reliability Test Productivity & Test Configurable Data Enterprise Server Statistical Results Monitoring Extraction and Data Import, Analysis Transformation Mapping and Reporting System Consolidation BI-Interface Test Automated Test Reports Xeronics AG / Eichtal 55 / CH-8634 Hombrechtikon Tel. +41-55 264 12 44 / Fax. +41-55 264 12 45 / www.xeronics.com (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 17
- 18. ODIS Architecture Operational Data Extraction Remote Diagnostics Error ODIS Recovery Knowledge Suggestions Base Instant System Status Notification, Alerts, ContextInfo Data Integration/Consolidation BI Data Warehousing ODIS Ware- house Interface Analytics, Business Intelligence (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 18
- 19. ODIS Data Extraction • Selective data extraction Extraction • Data purification queries • Data unification • Structure standardization Configuration files Log files Homogeneous ODIS XML output files ODIS Extractor Result files ... ... Output schemes (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 19
- 20. Operational Data Aggregation (Examples) Report availability depending on data provided by device ystem Downtimes ggregations & Statistics ◦ Per Device ctivity / Utilization ◦ Per Product Group ◦ Per Product Version sed Configurations & Applications ◦ Per Customer ◦ Per VAR/OEM ailure Rates, MTBF, MTBS ◦ Per Region ◦ Per Period erformance, Throughput, Yield ◦ Per Application ◦ Per Issue / Severity onsumption oftware Function Usage aintenance History (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 20
- 21. Business Intelligence driven by Installed Base Feedback ◦ SURVEYS ◦ Geographical Product Distribution ◦ System Configurations & Applications ◦ Product Utilization ◦ TREND ANALYSES & BENCHMARKS ◦ Systems Performance & Reliability ◦ Systems Efficiency ◦ COST SAVINGS ◦ Preventive Maintenance ◦ Remote Service ◦ STUDIES ◦ Product / Component Lifetime ◦ Issue Context (e.g. Climate, Shipping etc.) ◦ Usage Profile & Operating Practice ◦ Product Line/Version Benchmarking ◦ Instrument Service Performance ◦ … ◦ … (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 21
- 22. Examples (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 22
- 23. Instant System Status Overview System ID System Status Run ID Run Start Time Run End Time Elapsed Time Error Count Error Messages Completed plates Alarms History (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 23
- 24. Instant System Status Overview (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 24
- 25. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 25
- 26. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 26
- 27. (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 27
- 28. Thank You for your attention ! Xeronics AG Eichtal 55 CH-8634 Hombrechtikon Switzerland phone +41-55 2641244 Fax +41-55 2641245 www.xeronics.com (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 28
- 29. ODIS Benefits (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 29
- 30. Benefits Remote Diagnosis / Readjustments ◦ Time reduction for support calls by as much as 90% ◦ Improved mean time to repair (MTTR) to increase customer satisfaction ◦ Reduced “No Problem Found” visits by 20% or more ◦ Reduction of field service visits per year, significant savings in travel costs (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 30
- 31. Benefits Data Extraction & Collection ◦ Continuous feedback from installed base ◦ Reduction of data volume ◦ Basis for Service Intelligence ◦ Feed for dedicated unique Management Reports ◦ Improved Service and Business Performance (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 31
- 32. Benefits Software Management Service ◦ Reduced cost and complexity of software distribution and installation ◦ Ensuring that deployed products are at the latest revision level ◦ Reduced support calls due to out-of-date software ◦ Reduced media costs by 30% - 50% ◦ Prevention of security vulnerabilities ◦ Reliable installation of software upgrades (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 32
- 33. Benefits Preventive Maintenance ◦ Reduced maintenance services costs ◦ Knowing exactly what part of system within your product requires service ◦ Increased customer satisfaction by raising the mean time between failures ◦ Optimized parts inventory and supply chain (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 33
- 34. Benefits Usage&Consumption Monitoring ◦ Increased revenue through new service offerings ◦ Verification of effective consumption versus ordered consumables ◦ Controlled consumable supply chain from supplier to customer (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 34
- 35. Benefits Proactive Fault Notification ◦ Reduced call volume through automatic notification ◦ Eliminated emergency repair calls, significant cost savings in travel costs ◦ Increased customer satisfaction by raising the mean time between failures (MTBF) (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 35
- 36. ODIS IT Infrastructure (c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 36
Editor's Notes
- #8: The maturity curve shown in this chart clearly shows that the majority of manufacturers are still in the emerging phase working on establishment of connectivity for their installed base. Some leading players like Philips Medical and GE Healthcare have reached the maturity level, which is transforming raw data into useful information, organizing and analyzing this information and thereby improving operational performance. Very few players are working already in the “Adult” Phase, where Knowledge Management and Value Added Smart Service lead to new Service Driven Business. This chart has been presented by Silvertrain (a consulting company) at the last Smart Remote Service Conference in February 2008 in San Diego.
- #9: This chart has been taken from the most recent report of the Aberdeen Group on the current maturity state of Remote Product Services. It clearly shows the major reasons for them to implement Remote Product Services.
- #10: The most important applications manufacturers have implemented based on remote services are shown here.
- #21: Here you see examples of useful information that can be derived from aggregated operational data using the Service & Business Intelligence Applications provided by the Axeda Enterprise Server and the ODIS Consolidator/Reporter Aggregations can be generated in relation to a variety of key parameters like „Device, Product Group... ... ... „
- #22: Here are some examples of Business Intelligence Applications based on the data aggregations shown before. ODIS will enable you to run studies and surveys, perform trend analyses & benchmarks and monitor cost savings for example through preventive maintenance or through remote service. Trend Analyses & Benchmarks help to improve system performance, reliability and efficiency Surveys and studies provide valuable information for R&D, Marketing and Upper Management to identify new business or business performance improvement opportunities. Xeronics provides a set of standard BI Applications and offers professional implementation services for implementation of custom BI Applications including interfacing to your existing enterprise applications (e.g. ERP, CRM ...).