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Yorkshire HR Network Thursday 14 February 2013
- 1. seminar invitation Achieving A Customer First Culture In challenging economic times, survival and success is largely governed by the ability to win, secure and build strong relationships with clients. Embedding a ‘customer first culture’ consistently across all employees can be challenging, yet create sustainable competitive advantage. Head of People Services at Skipton Building Society - Chris Worts, will share with us how he has championed this agenda since 2006 when Skipton became the first financial institution to be awarded the Customer First accreditation, and go on to be the only UK building Society to receive official recognition for its commitment to outstanding customer service for a third, consecutive time. In their report, the Customer First assessors said: - "Skipton Building Society's passion for, enthusiasm and loyalty to its customers – and its desire to offer excellent service – are apparent across all its operations." Romance in the office - black and white or ’50 shades of ….?!’ Joanna Dodd, Associate, Clarion Employment Team Do you have a formal policy to guide you through any issues? The management of many awkward situations often relies on common sense. Joanna will take you through some solutions that may help you to arrive at diplomatic solutions that lessen the chance of explosive issues. When? Thursday 14 February 2013 Where? Clarion Elizabeth House 13-19 Queen Street Leeds LS1 2TW Cost £15 for Yorkshire HR Network To reserve your place please complete the attached booking form and return to Abbie Granger at Yorkshire HR Network—contact number 0113 237 3026
- 2. Achieving A Customer First Culture Our interactive seminar will allow plenty of time for questions to the speakers and networking with your peers. Agenda When? Thursday 14 February 2013 Where? Clarion, Elizabeth House, 13-19 Queen Street, Leeds LS1 2TW Schedule 2.30pm Registration and refreshments 2.45pm—4.00pm Welcome and Introduction Chris Worts, Head of People Services, Skipton Building Society including questions 4.00pm - 4.20pm Break and afternoon tea 4.20pm - 4.50pm Romance in the office - black and white or ’50 shades of ….?!’ Joanna Dodd, Associate, Clarion Employment Lawyer 4.50pm Please join us for a glass of ‘fizz’ to start your Valentines evening! To reserve your place please complete the attached booking form and return to Abbie Granger at Yorkshire HR Network contact number 0113 237 3026
- 3. seminar booking Achieving A Customer First Culture When? Thursday 14 February 2013 Where? Elizabeth House, 13-19 Queen Street, Leeds LS1 2TW Please book me a place at this seminar on the 14 February. I enclose a cheque for £15 made payable to Harrington Norman. Please note that all funds will go to the development of the Yorkshire HR Network and its future events programme. I am unable to attend but please do keep me posted of future events. Name Position Company Address Telephone Email Please return to: Abbie Grange, Yorkshire HR Network Harrington Norman - Westgate House,100 Wellington Street, Leeds, LS1 4LT