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![“patients frequently do not understand
how and when to use [the epi-pen].”
Sicherer, 2011
Blaming the Patient](https://image.slidesharecdn.com/youareahealthcaredesignerffmifeb917-170227034248/75/You-are-a-Healthcare-Designer-36-2048.jpg)
![“patients frequently do not understand
how and when to use [the epi-pen].”
Sicherer, 2011
The needle is
opposite to the
cap
Patient Problem or Design Problem?](https://image.slidesharecdn.com/youareahealthcaredesignerffmifeb917-170227034248/75/You-are-a-Healthcare-Designer-37-2048.jpg)
![“patients often forget [the device],
allow it to expire”
Sicherer, 2011
Blaming the Patient](https://image.slidesharecdn.com/youareahealthcaredesignerffmifeb917-170227034248/75/You-are-a-Healthcare-Designer-40-2048.jpg)
![“patients often forget [the device],
allow it to expire”
Sicherer, 2011
It’s an awkward
size, & doesn’t fit
in your pockets
Patient Problem or Design Problem?](https://image.slidesharecdn.com/youareahealthcaredesignerffmifeb917-170227034248/75/You-are-a-Healthcare-Designer-41-2048.jpg)
Uploaded byJoyce Lee
You are a Healthcare Designer
This document outlines an agenda for a design workshop focused on applying human-centered design principles to health care. It introduces design thinking as a problem-solving process consisting of empathy, defining the problem, ideating solutions, prototyping, and testing. The workshop will guide participants through applying this process to create prototypes that address health-related challenges. It emphasizes designing for patients and caregivers as end-users.
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You are a Healthcare Designer
- 1. YOU ARE A HEALTHCARE DESIGNER Fast Forward Medical Innovation Design Bootcamp
- 2.
- 3. JOYCE LEE, MD,MPH www.doctorasdesigner.com Twitter: @joyclee NANCY BENOVICH GILBY Professor of Entrepreneurship, UM School of Information
- 4. JOYCE LEE, MD,MPH NANCY BENOVICH GILBY MARK NEWMAN
- 5. CO+LAB OBJECTIVES 1 Todevelop digital health prototypes using participatory design, including mobile context-aware applications, and artificial and virtual reality technologies To offer interdisciplinary learning experiences for students, including interaction with patients and caregivers and technology skills development To conduct design research to gain insights related to working with technology within the context of health. 2 3
- 6. AGENDA Introduction to Design Understandthe 5 basic steps of Design Thinking Apply design thinking to create a prototype for health Reflect on the creations of the entire group and the process
- 7. WHAT IS DESIGN? “Purpose,planning, or intention that exists or is thought to exist behind an action, fact, or material object.”
- 8. “Can I parkhere?” “For how long?” Nikki Sylianteng @toparkornottopark
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- 13. WHO IS ADESIGNER?
- 15. “Folk in blackturtlenecks and designer glasses working on small things like the Apple Watch” -Tim Brown
- 16. Clinician, QI Director,Researcher
- 17. YOU ARE ADESIGNER
- 18. DESIGN IS AMINDSET “Learning to design is learning to see” -Oliver Reichenstein
- 20. The needle is oppositeto the cap Design Flaw #1
- 23. >15,000 Unintentional injections from Epi-Pensin the US between 1994-2007
- 24. 0 500 1000 1500 2000 2500 3000 < 6 6-1218-64 Total 13-17 >64 Unintentional Injectionswith Epinephrine auto-injectors Simons, 2010
- 25. Greenberg, 2010 “Despite instructionsrendered on the package insert, a large number of health care professionals including nurses, paramedics, and physicians inadvertently self-inject while attempting to administer the EpiPen to patients. One recent report chronicles a 6-year experience at a single US poison center that fielded 365 epinephrine injections to the hand.”
- 26. Design Flaw #2 Lifeor death is stressful! Don’t make me think!
- 27. Design Flaw #3 It’san awkward size, & doesn’t fit in your pockets
- 28.
- 30. The cap & needleare at the same end Redesign #1
- 31. It’s like Siri andtalks to you! Redesign #2
- 32.
- 33. It reminds me whento refill
- 35. The Paternalism ofMedicine
- 36. “patients frequently donot understand how and when to use [the epi-pen].” Sicherer, 2011 Blaming the Patient
- 37. “patients frequently donot understand how and when to use [the epi-pen].” Sicherer, 2011 The needle is opposite to the cap Patient Problem or Design Problem?
- 38. “Children had onlyused their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” Sicherer, 2011 Blaming the Patient
- 39. “Children had onlyused their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” Sicherer, 2011 Life or death is stressful! Don’t make me think! Patient Problem or Design Problem?
- 40. “patients often forget[the device], allow it to expire” Sicherer, 2011 Blaming the Patient
- 41. “patients often forget[the device], allow it to expire” Sicherer, 2011 It’s an awkward size, & doesn’t fit in your pockets Patient Problem or Design Problem?
- 42. Patient problems arereally healthcare system design problems
- 43. Fix the Designand It’s No Longer the Patient’s Problem
- 44. Let Patients Designand they will Fix the Problem!
- 45. 75% of children failachieve recommended blood sugar goals in Type 1 Diabetes
- 46. 75% of health careproviders/systems fail to help children achieve recommended blood sugar goals in Type 1 Diabetes
- 53. Healthcare: “Fax usyour numbers!” Kid: “Mom, what’s a fax? Is it compatible with Snapchat?”
- 56. Some people wonderwhy almost no one uploads their pump data… I think I know why: because getting it to work can be like CRAWLING. THROUGH. BROKEN. GLASS. @HowardLook
- 58. DESIGN IS APROCESS It’s a form of Problem Solving
- 59. HUMAN-CENTERED DESIGN “An approachthat puts human (end- user) needs, capabilities, and behavior first, then designs to accommodate those needs, capabilities, and ways of behaving”
- 60. THE END-USER IN HEALTHCARE It’spatients and caregivers, NOT doctors or nurses, clinic managers, insurers, administrators, or even specialty organizations.
- 61. EMPATHY Understand a problem beforesolving it
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- 71. Billion dollar valuations 42design firms have been acquired since 2004 50% have been acquired within the last year with Accenture, Deloitte, IBM, Google, Facebook as the most acquisitive
- 72.
- 73. Empathy Define the Problem Ideate Share& Capture Feedback Prototype Test
- 74. How might wedesign the ideal clinic visit experience? How might we design a tool or experience to support for health, wellness, and disease ? How might we design tailored healthcare to our patients individual/specific needs?
- 75. Understand the problembefore trying to solve it. EMPATHY
- 76. Interview your clientabout their experiences with healthcare, wellness, and disease management. Ask open-ended questions: Who? What? When? Where? Why? How? 5 min per person
- 77. Address the client’sspecific problems and needs. DEFINE
- 78. Define the problem. Captureyour findings and take a stand on how to address your client’s needs. I was surprised to learn… The client needs a way to… 4 min individually
- 79. Sketch solutions foryour client’s needs. IDEATE
- 80. Generate ideas totest. Sketch out solutions to your partner’s needs. Be messy, be creative, get to a good idea. 8 min individually
- 81. What does yourclient think of your solutions? SHARE
- 82. Share your solutionsand gather feedback. This feedback will shape your next iteration. Understand your clients’ concerns and keep their feedback in mind. 5 min per person
- 83. Sketch your bestidea. Remember your client’s feedback! PROTOTYPE
- 84. Prototype your solution. Reflecton your partner’s feedback and sketch your best ideas. How can you best serve the client’s needs? 8 min individually
- 85. What could beimproved? TEST
- 86. Test your newprototype. Share your prototype with your partner and get feedback on the outcome of your design process. What worked? What could be improved? 5 min per person
- 87. What did youcome up with? REPORT OUT
- 88. Health Care Designers! THANKYOU www.healthdesignby.us www.doctorasdesigner.com Dr. Joyce Lee @joyclee [email protected] Nancy Benovich Gilby [email protected]