Zero Downtime for Oracle E-Business Suite on Oracle Exalogic
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The document presents a detailed overview of Oracle's Maximum Availability Architecture (MAA) for the E-Business Suite on Exalogic, emphasizing the importance of minimizing downtime during maintenance and upgrades. It includes case studies from Sherwin Williams, Amway, and GE Power & Water, demonstrating how they have leveraged Exalogic for improved performance, reduced downtime, and streamlined operations. Additionally, the document outlines technical configurations and experiences that highlight the advantages of using Exalogic and Exadata for business applications.
Zero Downtime for Oracle E-Business Suite on Oracle Exalogic
- 2. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Zero Downtime for Oracle E-Business Suite on Oracle Exalogic Srini Chavali, Oracle Exalogic Product Management Vivek Puri, Sherwin Williams Hisham Salih, Amway Gary Gordhamer, GE Power & Water September, 2014 Presented with
- 3. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3
- 4. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Program Agenda E-Business Suite on Exa – Introduction Sherwin Williams Amway GE Power & Water Q & A 1 2 3 4 5 4
- 5. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Program Agenda E-Business Suite on Exa – Introduction Sherwin Williams Amway GE Power & Water Q & A 1 2 3 4 5 5
- 6. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. E-Business Suite on Exa •E-Business Suite is a critical application for many customers •Downtime for patches and upgrades requires planning •Planned downtime can be minimized with MAA architecture/practices •MAA teams publish whitepapers (http://www.oracle.com/goto/maa) •Pre 12.2 – patch as quickly as you can – WP available •12.2 online patching – WP in progress •Tech stack patches (database, 10.1.2, 10.1.3, WLS) Maximum Availability Architecture - Introduction 6
- 7. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. E-Business Suite on Exa • Deploy multiple load-balanced EBS application VMs on Exalogic • Deploy EBS Shared Application Tier architecture – Reduces patching/maintenance downtime • Deploy EBS Parallel Concurrent Processing – High performance / Fault tolerant • Deploy EBS RAC database on Exadata • Duplicate entire Prod site at DR site – Replicate database changes via Data Guard – Replicate App tier via ZFS replication Maximum Availability Architecture - Recommendations 7
- 8. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. E-Business Suite on Exa Maximum Availability Architecture 8 Primary data center RAC DB on Exadata RAC DB on Exadata EBS app tier server farm on Exalogic EBS app tier server farm on Exalogic IB IB LB LB LB LB Data Guard ZFS Replication (ASM, Flashback) Standby data center Global LB
- 9. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. E-Business Suite on Exa Maximum Availability Architecture – Site Transitions 9
- 10. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 10 Sherwin Williams (12.1.3, Virtual) Amway (12.1.3, Physical) GE Power & Water (12.2.3, Virtual)* - Introduction - Reasons for choosing EBS on Exa - Experience with EBS on Exa - EBS MAA architecture - MAA experience with EBS on Exa (Please hold all questions till the end !)
- 11. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Sherwin Williams Vivek Puri Manager, Database Administration 11
- 12. Vivek Puri Zero Downtime for Oracle E-Business Suite on Oracle Exalogic Manager, Database Administration & Engineered Systems
- 13. The Sherwin Williams Company ◆Largest Producer of Paint & Coatings in US, Top 3 worldwide ◆Founded in 1866, Cleveland, OH ◆2016 is 150th Anniversary ◆2013 - $10.19 billion in sales ◆Business in 120+ Countries ◆34,000+ employees ◆4,000+ Company Owned Stores ◆90+ Manufacturing Facilities Globally
- 14. Leading Sherwin Williams Brands
- 15. About myself ◆Extensive experience with Oracle Databases, E-Business Suite and related technologies ◆Member of Customer Advisory Board for Oracle EBS ATG and Exalogic ◆Master’s degree in Computer Science ◆18 years experience working on Oracle technologies ◆Worked as Lead DBA, Architect, EBS System Administrator, IT Manager Vivek Puri Manager – Database Administration & Engineered Systems Email – [email protected]
- 16. Business/ Technical Drivers for Engineered Systems Challenges Complexity of using Veritas Clusterware with Solaris / Scalability Poor performance of several business processes / R12 Upgrade / Clones Improving time to market of solutions Stability and Manageability with Engineered Architecture Application Server Management: Cost, time and effort related to Maintenance Service level of upgrading and deploying new services
- 17. Business/ Technical Drivers for Engineered Systems Consolidation Magnitude of infrastructure reduction, impact on servers and licenses Performance improvement of business processes Provide opportunity to reduce management & administration costs Optimize the workload of Oracle software / application Sizing (Capacity available on-Demand) Single vendor for support
- 18. Sherwin Williams EBS Footprint Three Regional EBS Application Environments ◆Domestic (US/Canada R12.1.3) –HR, Benefits (Global Employees Management Systems), OLM –Financials (AP,GL, FA) ; Property Management; EAM ◆Latin America (ERP - R12.1.3 & VCP – R12.2) –Financials (AP,AR,GL, FA) ; Property Management; EAM –Supply Chain & Manufacturing (OM, OPM, WMS, ASCP); Demantra; iSupplier ◆Asia Pacific (R12.1.3) –Financials (AP,AR,GL, FA) –Supply Chain & Manufacturing (OM, OPM, WMS, ASCP)
- 19. Architecture EBS on Exadata & Exalogic Database ClusterLatin America Oracle ERP Exadata X4-2 Half Rack (Oracle 12c Grid Infrastructure (CRS + ASM) Database - 11gR2 (11.2.0.3) 4 Node Cluster (DB – 2 Node RAC)) LA ERP Production ArchitectureLA ERP Production AppsTier vServers (Primary) APP2(16 CPU,64GB) APP4(16 CPU,64GB) APP3(16 CPU,64GB) APPDR3(16 CPU,64GB) APPDR1(16 CPU,64GB) APPDR4(16 CPU,64GB) APPDR2(16 CPU,64GB) External Middle TierAPPDR2X(8 CPU,16GB) External Middle Tier (Shared) APPDR1X(8 CPU,16GB) + + LA ERP Production AppsTier vServers (DR) Exalogic X3 – ½ RackOracle Linux 5.8OVM – 3.0Application Server PlatformInternal Middle TierInternal Middle TierAPP1X(8 CPU,16GB) APP2X(8 CPU,16GB) APP1(16 CPU,64GB) Database ClusterLatin America Oracle ERP Exadata X4-2 Half Rack (Oracle 12c Grid Infrastructure (CRS + ASM) Database - 11gR2 (11.2.0.3) 4 Node Cluster (DB – 2 Node RAC)) Application Server PlatformExalogic X3 – 1/4 RackOracle Linux 5.8OVM – 3.0WebTierConcurrentTierExternalTierWebTierConcurrentTierExternalTierPrimary SiteDR Site
- 20. Our Experience ◆Faster delivery to meet business needs –Fully configured clustered hardware in 2 weeks ◆Direct performance benefit in R12 upgrade cycle –Upgrade time reduced from ~ 200 hours (old H/W) to 65 hours (including Database platform migration to Exadata) ◆Managed the Application upgrade to R12 in 36 hours, by handling Database Platform migration ahead of schedule ◆Key business processes performance improved significantly –Depreciation of 1M+ assets Before: 20-24 hours execution time serially After: 4-5 hours execution time in parallel
- 21. Our Experience ◆Reduced backup and clones times dramatically –Before: ~12 hours to perform backup and restore of 1 TB DB –After: <60 minutes to perform backup and restore of 2 TB DB –EBS Cloning time reduced to 6 hours from 24 hours ◆Comprehensive Patching –Single application testing cycle ◆Significant performance improvements Demantra-ASCP –Demantra weekend forecasting process time reduced to < 6 hours from 33 hours (phase1- Exadata) & to ~ 2 hours(phase2-Exalogic)
- 22. Our Experience ◆Performance improvement in various manufacturing & shipping processes ◆Reallocate resources to higher value-add activities ◆Direct benefit to the business with significant improvements in the month-end processes ◆Performance Improvements for OBIEE – –ETL - Avg. 2X - 4X improvements –Reporting - Avg. 4X - 10X improvements
- 23. Architecture Highly Available based on MAA guidelines
- 24. MAA Implementation ◆Virtualized Exalogic & Exadata connected over Infiniband ◆ZFS replication for Apps Tier, using Storage replication channel ◆Leveraging ASM for Database storage; optimized with redundancy ◆Using Flashback & DataGuard with MaxPerformance mode, DG Broker ◆Distributed Apps Tier, with load-balanced multiple servers for Web, Concurrent and External Tiers ◆Leveraging named network for IPoIB networks ◆Databases are RAC enabled for High Availability ◆F5 configuration replicated across, Primary and Secondary site
- 25. Advantages with MAA ◆Resiliency for Business Application ◆Fault tolerant fully redundant hardware ◆Business continuity, while handling unplanned outages ◆Virtualization on Apps Tier layer with Virtualized Exalogic ◆Maintenance in rolling manner, minimizes planned downtime ◆ZFS replication for Apps Tier allows for quick failover incase of disaster ◆With DataGuard the DB can be available at DR site with no data loss ◆Optimized configuration for Business Application, which is tested by specialized team and incorporates best practices
- 26. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Amway Hisham Salih Senior Apps DBA 26
- 27. Amway E-Business Suite EXA Technology September 2014 1 Hisham Salih
- 28. 28 About Amway Amway is a leader in the direct selling industry Located in Ada, Michigan More than 100 countries and territories More than 3 million Amway Business Owners Revenue $ 11.8 billion
- 29. Amway’s Business and Technical Value of EXA 29 •Maximize labor force through business process efficiency •Enable analytics to drive better business decisions •Long term - High ROI Business Value •Maximum Availability Architecture •Ability to scale globally •Highly performing system •Reduction in both planned / unplanned downtime Technical Value •Consolidate one global financial system •Harmonize back-office business processes •Establish global data definitions ATLAS Project Scope
- 30. 30 Amway’s EBS Details •Global financial solution running in Oracle EBS •Orders, Distributors, Shipping and bonus transactions through SOA and WebMethod into Oracle EBS •EBS Modules Usage: 60% Financial, 30% logistics, and 10% Order •80% batch processing and 20% OLTP 0 500 1,000 1,500 2,000 2,500 3,000 Total Run Per Day Sales Order Import Program Pay On Receipt AutoInvoice Auto Create Purchase Orders Pick Selection List Generation - SRS Layer Cost Worker Cost Manager Autoinvoice Master Program Autoinvoice Import Program Create Accounting Accounting Program 0.00 50.00 100.00 150.00 200.00 250.00 300.00 Maximum Minutes Per Day Sales Order Import Program Pay On Receipt AutoInvoice Auto Create Purchase Orders Pick Selection List Generation - SRS Layer Cost Worker Cost Manager Autoinvoice Master Program Autoinvoice Import Program Create Accounting Accounting Program
- 31. Amway’s Exa Architecture 31 Dev / DR Test QA / DR Production •Run on Oracle E-Business 12.1.3 database 11.2.0.4 •Four ¼ RAC Exalogic •Four ½ RAC Exadata •Application instance two to 5 nodes •Database instance two to four nodes (RAC) ATLAS Architecture ZFS 7420 120 TB Usable StorageInfiniBand 40 GBAmway Corporate Network Client Access 10GBClient Access 10GBClient Access 10GB 1/2 Rack Exadata1/4 Rack ExalogicDuplicate Configuration in Primary and Secondary Site
- 32. 32 Amway’s Experience with Exa •Seamless Go-Live globally •Seamless Integration between E-Business and Partner Systems •Seamless closing financial books by the EOD and EOM Business Experience •Faster Batch Processing and online response time •Less time spend by admin operations including database, EBS TechStack, apply patches, and cloning •It is up and up and up Technical Experience Americas Europe, India and Africa Asia Pacific Greater China Our Markets
- 33. 33 Amway’s EXA MAA Architecture Management Network 10GBAmway Corporate NetworkAmway Corporate NetworkSun ZFS Storage Replication over EthernetOracle Data Guard Over EthernetAmway Corporate WANInfiniBand 40GBInfiniBand 40GBSecondary DatacenterPrimary DatacenterAmway Global Site SelectorOAMDOMAIN.LOCAL Client Access 10GBClient Access 10GB
- 34. 34 •Operational Procedure •Datacenter switch and HA •Quarterly Releases •RTO and RPO ATLAS HA&DR Playbook •High Redundancy with network site failure •Less time and effort – instance datacenter switch •Up Time •RPO challenge •Rolling DB patch and PSU constraints HA and DR observations Amway’s MAA EXA Experience
- 35. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. GE Power & Water Gary Gordhamer ERP Infrastructure Principal Technologist 35
- 36. Imagination at work. GE P&W Exadata + Exalogic EBS 12.2
- 37. Speaker background Gary Gordhamer Principal Technologist ERP Infrastructure Power & Water Technology GE Power & Water 23 years of IT experience 22 years with Oracle (6.x up to 11g) Worked in many different industries including healthcare, manufacturing, utilities, banking, and printing Associate Editor
- 38. GE Power & Water Overview Power Generation Renewables Nuclear Multi Modal Water Services Distributed Power GE Power & Water provides a broad array of power generation, energy delivery, and water process technologies to solve our customers' challenges locally. We work in several areas of the energy industry, including renewable resources such as wind and solar, biogas and alternative fuels, and coal, oil, natural gas, and nuclear energy. Headquartered in Schenectady, New York, Power & Water is GE’s largest industrial business, with nearly $25 billion in revenue in 2013 and approximately 40,000 employees across more than 700 locations globally.
- 39. Power & Water - EBS Journey ERP reductions ‘12 40 37 ‘13 28 ’14E 20 ’15F 7 ’16F 83% reduction in ERPs 2015 Q3 Q4 Q3 Q4 Q1 Q2 2014 2016 Q3 Q4 Q1 Q2 PowerGeneration Parts FS Dist. Power Dresser Aero Jenbacher Renewables Exadata + Exalogic Goals: •Reduce number of ERP’s •Move to R12.2 •Modern technology stack •Highly available, reliable, with performance *Not shown, VCP, FMW SOA, etc… 400GB 250 Users 5TB 2,500 Users 2.5TB 1,000 Users 8TB 3,000 Users 2.5TB 1,000 Users
- 40. •2x ½ racks of Exadata •2x ¼ racks of Exalogic •2x racks of ZFS for backup –Geographically different locations –Separated by multiple states What we installed There are three main physical components to the design Exadata – for database tier Exalogic – for application tier ZFS storage – for backup These items directly map to the Oracle e-Business suite Architecture components
- 41. GE experience with EBS on Exadata/Exalogic Lots of groups to work with inside of Oracle •EBS team, Exadata hardware, Exalogic hardware, Database team, OVM team, EMCC team, etc… Good engagement from sales and product teams to help with these interactions Single support tickets, but lots of hand offs in the support process Some growing pains as we are early adopter of EBS R12.2 •Cloning scripts / process not clear •Issues with unique listeners needed for clone process and shared nature of Exadata, as well as multiple networks •Exadata network ADMIN hostname vs. PUBLIC hostname System performance has been very good to date (if we set things up right)
- 42. EBS on Exadata + Exalogic MAA design Following Oracle MAA whitepaper “Oracle E-Business Suite and Oracle Maximum Availability Architecture Best Practices” (April 2014)
- 43. GE EBS MAA procedures and experiences New procedures for DR •Exa* MAA designs are different than our traditional DR Cleaning up a lot of MAA setup items in our ERP eco-system •GRC product using SID vs. SERVICE_NAME •FMW SOA using SID vs. GridLink connection Getting people used to security model on Exadata •Shared ASM, GRID user vs. dedicated servers per database We expect to use Platinum Support / ASR gateway to enhance our uptime, speed response to issues, and stay updated on patches
- 44. GE EBS MAA vs. GE previous EBS Architecture Our previous HA techniques were similar, we used general purpose storage replication for both database and application tiers. •Since the Exa* stack facilitates a collapsed support team, the design and support is somewhat simplified. •Our team is still getting up to speed on managing hardware end to end (storage, OS, Virtualization, network, cluster, etc…) •The Oracle MAA solution lacks sufficient security and identity controls built in, so much of our time has been integrating these items into the design. We will be working to script / automate more of our EBS instance build, cloning, and DR steps based on the MAA design.
- 45. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Program Agenda E-Business Suite on Exa – MAA Introduction Sherwin Williams – EBS on Exa MAA Amway – EBS on Exa MAA GE Power & Water – EBS on Exa MAA Q & A 1 2 3 4 5 45
- 46. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Join Us for Other Exalogic Sessions 46 Session Title Date Location Oracle Exalogic Roadmap: Hardware, Software, Platform News Monday, 2:45 p.m. - 3:30 p.m. Moscone South Room 270 VMware vs Oracle Exalogic: A Fair and Balanced Comparison Monday, 5:15 p.m. - 6:00 p.m. Moscone South Room 304 How to Deliver Oracle Fusion Middleware-as-a-Service to Your Organization Monday, 4:00 p.m. - 4:45 p.m. Moscone South Room 262 Zero Downtime for Oracle E-Business Suite on Oracle Exalogic Tuesday, 3:45 p.m. - 4:30 p.m. Moscone South Room 270 Customer Innovations on Oracle Engineered Systems Wednesday, 11:30 a.m. - 12:15 p.m. Moscone South Room 304 Building Application Private Clouds with Engineered Systems Wednesday, 11:30 a.m – 12:15 pm Moscone West - 3018 Building a Scalable Private Cloud with Oracle Exalogic, Nimbula, and Openstack Wednesday, 4:45 p.m. - 5:30 p.m. Moscone South Room 304 Exalogic Innovation Awards Wednesday, 5:00 p.m. - 5:45 p.m. Yerba Buena Lam Research Center PeopleSoft High Performance & MAA Guidelines on Oracle Exalogic & Oracle Exadata Thursday, 10:45 a.m. - 11:30 a.m. Marriott Marquis Salon 14/15 Increasing Your Application Availability with Oracle Traffic Director Thursday, 12:00 p.m. - 12:45 p.m. Marriott Marquis Salon 14/15 Thriving with Oracle Exalogic: The Definitive Owner/Operator Lifecycle Handbook Thursday, 12:00 p.m. - 12:45 p.m. Moscone South Room 304 Oracle Exalogic, Oracle Solaris & Oracle SuperCluster: More Versatile Than Ever Thursday, 1:15 p.m. - 2:00 p.m. Moscone South Room 304 Unleashing Extreme Performance and Scalability on Oracle Exalogic Elastic Cloud Thursday, 2:30 p.m. - 3:15 p.m. Moscone South Room 200 Extreme SOA: Secure, Fast, Scalable and Reliable: Delivered on Oracle Exalogic Thursday, 1:15 p.m. - 2:00 p.m. Moscone South Room 200 Building Application Private Clouds with Engineered Systems Wednesday, 11:30 a.m – 12:15 pm Moscone West Room 3018
- 47. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 47 Questions Visit us at oracle.com/exalogic
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