Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Industry
Hospitality / Leisure
Website
starqualityhospitality.co.uk/
About
As the founder of Star Quality Hospitality Consultancy, I specialise in working operationally with the owner / mangers of independent Hotels and Restaurants so they can deliver memorable guest experiences.
Tags
star quality hospitality
boutique hotelier
monica or
star quality hospitality consultancy
hotel industry
hospitality
star quality experience
personal service star awards
hospitality industry
hospitality apprenticeships
customer service
boutique hotelier awards
customer service award
hospitality careers
star quality talent
recruitment
institute of hospitality
covid 19
guest experiences
the caterer
amazon best seller
retention
5 star service
brexit
cotelco monica or hotels
étiquette
pay it forward
suppliers
itn productions
5 star experience
bha
customer service star award
national waiters day
act of generosity
transferable skills
worldhost
independent hotel show
the key to a successful hospitality business
hospitality recruitment
upskill people
hotel and catering show
apprenticeship levy
artificial intelligence
sustainability
food allergy aware ltd
hotelympia
top tips
counter terrorism
fire safety
skills shortage
talent management
service
memorable guest journeys
old traditions
front of house
cultural awareness
the future of service
#nwd2017
bhpss
hotel catering retail show
chinese new year
umbrella training
superhost
5 star reviews
exceed guest expectations
airbnb
trade show
trade shows
national living wage
national minimum wage
failing business
welcome
successful hotel business
top 10 secrets
discovery session
amazon
book launch
restaurant
cafe
business
key to success
hotel
social media
career scope
gold service scholarship
springboard
recruiting across cultures
first impression
responsive website
eu referendum
welcoming the world
tips
gratuities
service charge
hospitality awards
random act of kindness
technology
supplier relationship
pub
initiative
proactive
mystery shopper
guests
nominations
staff awards
get the best out of your teams
reward and recognition
rapport
conversing eloquently
learning
investing in staff
ratings
hidden talents
inspiration
senses
b&b association
independent hotels
national b&b week
competition
#jobswithasmile
usp
boutique hotelier 2020 champions
giving back
mental health
health and well being
hospitality skills
shining stars
mice
meeting and events
social distancing
hygiene
lockdown
resilience
core
dealing with the unexpected
disaster plan
emotional intelligence
star quality hospitality tips
managing people
budgeting
people manager
internal customers
hotel occupancy
e learning
blended learning
transferring learning
#allerjanuary
allergens
allergy aware
gdpr
success in 2018
the capital
guest experience
ai
guest expectations
five star service
disaster manual
hospitality career
user experience
education
terrorism threat
health and safety
grenfell tower
nactso
staff relationships
sales
hospitality action
schools
career advisors
hospitality industry awards
business growth
strategic partnerships
online training
blended training
training
human hospitality
ai and robotics
environmentally friendly
plastic ban
high tech rooms
getting personal
service trends
mental health awareness week
stress
service standards
guest expecatations
See more
Presentations
(11)Documents
(19)Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Industry
Hospitality / Leisure
Website
starqualityhospitality.co.uk/
About
As the founder of Star Quality Hospitality Consultancy, I specialise in working operationally with the owner / mangers of independent Hotels and Restaurants so they can deliver memorable guest experiences.
Tags
star quality hospitality
boutique hotelier
monica or
star quality hospitality consultancy
hotel industry
hospitality
star quality experience
personal service star awards
hospitality industry
hospitality apprenticeships
customer service
boutique hotelier awards
customer service award
hospitality careers
star quality talent
recruitment
institute of hospitality
covid 19
guest experiences
the caterer
amazon best seller
retention
5 star service
brexit
cotelco monica or hotels
étiquette
pay it forward
suppliers
itn productions
5 star experience
bha
customer service star award
national waiters day
act of generosity
transferable skills
worldhost
independent hotel show
the key to a successful hospitality business
hospitality recruitment
upskill people
hotel and catering show
apprenticeship levy
artificial intelligence
sustainability
food allergy aware ltd
hotelympia
top tips
counter terrorism
fire safety
skills shortage
talent management
service
memorable guest journeys
old traditions
front of house
cultural awareness
the future of service
#nwd2017
bhpss
hotel catering retail show
chinese new year
umbrella training
superhost
5 star reviews
exceed guest expectations
airbnb
trade show
trade shows
national living wage
national minimum wage
failing business
welcome
successful hotel business
top 10 secrets
discovery session
amazon
book launch
restaurant
cafe
business
key to success
hotel
social media
career scope
gold service scholarship
springboard
recruiting across cultures
first impression
responsive website
eu referendum
welcoming the world
tips
gratuities
service charge
hospitality awards
random act of kindness
technology
supplier relationship
pub
initiative
proactive
mystery shopper
guests
nominations
staff awards
get the best out of your teams
reward and recognition
rapport
conversing eloquently
learning
investing in staff
ratings
hidden talents
inspiration
senses
b&b association
independent hotels
national b&b week
competition
#jobswithasmile
usp
boutique hotelier 2020 champions
giving back
mental health
health and well being
hospitality skills
shining stars
mice
meeting and events
social distancing
hygiene
lockdown
resilience
core
dealing with the unexpected
disaster plan
emotional intelligence
star quality hospitality tips
managing people
budgeting
people manager
internal customers
hotel occupancy
e learning
blended learning
transferring learning
#allerjanuary
allergens
allergy aware
gdpr
success in 2018
the capital
guest experience
ai
guest expectations
five star service
disaster manual
hospitality career
user experience
education
terrorism threat
health and safety
grenfell tower
nactso
staff relationships
sales
hospitality action
schools
career advisors
hospitality industry awards
business growth
strategic partnerships
online training
blended training
training
human hospitality
ai and robotics
environmentally friendly
plastic ban
high tech rooms
getting personal
service trends
mental health awareness week
stress
service standards
guest expecatations
See more