Steve Towers, CEO and CPP Champion

bpm steve towers cem sco lean outside-in bpr cx customer experience six sigma cemmethod successful customer outcomes bp group bpgroup lss outside in towers pex outsidein process customer centricity cxrating cpp 8 omega iqpc lean six sigma process management certified process professional cemm advanced bpm enterprise architecture cxo sixsigma customer experience management steve james dodkins management moments of truth gutenberg oi six sigma process excellence mot ccp masters tqm ccp ea customer expectation management steve jobs hpo apple high performance organization enterprise evaluation architecture business process management crm www.bpgroup.org stevetowers selection supplier einstein bennu o-i sic sigma successful outcomes leansixsigma schurter l6s business group bp excellence gilead sciences indigo reliance virgin mobile cxman csi customer satisfaction nps net promoter score we have got to get scientific about the customer e cex zachman togaf compass business club agile software development agile scrum iq business design thinking employee engagement customer the experience manager bpms bpex towersassociatescom profit through process bpm method process excellence process new business trends business process certified business process professional cpp master sig sigma cbpp southwest airlines bmw bentley bpm. outside in lean. six sigma hallmark cards zara zappos samsung mcdonalds