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I believe almost all donor communications -- newsletters, appeals, thank you's, annual reports, websites -- deeply under-perform. Which is also the good news: there is immense opportunity at our fingertips. And ... we stand on the threshold of a public sector Golden Age, as more and more charities learn to deliver true joy to their donors. My services: > Help in-house staff produce quality donor newsletters (Boston Children's Hospital, Carnegie Library of Pittsburgh, Houston Grand Opera, Save the Children US, among others) > Coach charities on "best practices" in donor communications, focusing on donor-centricity (University of Chicago, Boston Animal Rescue League, Catholic Relief Serv...