Tim Walters is a principal strategist and the privacy lead at The Content Advisory, as well as a founding partner of Digital Clarity Group and a contributing analyst for the Content Marketing Institute. In this writing, advising, and public speaking, Tim aims to help both enterprises and solution providers come to terms with customer experience management (CEM) – while also respecting the privacy and personal data of consumers. For Tim, this means understanding the fundamental concepts – experience, customer journeys, the jobs to be done – and then designing and implementing the engagement strategies that deliver mutual benefit for both buyers and sellers. His publications include "The CE...
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cxmcemsocial businessenterprise socialsocialcollaborationfuture of workcmswcmcustomer-centricdigital disruptioncustomer experiencecx indexcustomer journeyjboye15cxtim walters
Tim Walters is a principal strategist and the privacy lead at The Content Advisory, as well as a founding partner of Digital Clarity Group and a contributing analyst for the Content Marketing Institute. In this writing, advising, and public speaking, Tim aims to help both enterprises and solution providers come to terms with customer experience management (CEM) – while also respecting the privacy and personal data of consumers. For Tim, this means understanding the fundamental concepts – experience, customer journeys, the jobs to be done – and then designing and implementing the engagement strategies that deliver mutual benefit for both buyers and sellers. His publications include "The CE...
Tags
cxmcemsocial businessenterprise socialsocialcollaborationfuture of workcmswcmcustomer-centricdigital disruptioncustomer experiencecx indexcustomer journeyjboye15cxtim walters
