This document discusses Microsoft's Core IO maturity model for assessing an organization's operational infrastructure and processes. It provides a case study of HSBC Mexico that had challenges deploying new applications across its large network until it implemented Windows 2003 Active Directory, Systems Management Server 2003, and Operations Manager 2005. These solutions allowed HSBC Mexico to reduce application deployment time from 2 months to just 2 hours, eliminating IT as a bottleneck.