BIMO Forum 2018 - Chatbots en 2018 - Etat de l'art
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The document discusses the role of AI and chatbots in potentially replacing human tasks, highlighting their use in customer support and industry. With a significant percentage of industries expressing interest in chatbots, the report notes improvements in client satisfaction and innovation. It also outlines challenges in chatbot development, emphasizing that while chatbots can replace certain human tasks, they cannot completely take over all functions.
BIMO Forum 2018 - Chatbots en 2018 - Etat de l'art
- 1. L’IA et les Chatbots Va-t-on remplacer l’humain? Dr. Hatem Ghorbel Haute École Arc Ingénierie
- 2. 13 research groups - 130 researchers aR&D turnover: 6M € / yr (external funding) Key Figures 3 cantons : Neuchâtel, Jura, Bern 5 sites close to industrial needs 7 Bachelor / 2 Master Degrees 500 students 180 employees 55% Teaching - 45% Applied Research BIMO Forum 2018 2
- 3. 7 Bachelor / 2 Master Degrees BACHELOR • Information Technology Multimedia and Software Development Industrial and Embedded IT • Microtechnologies Watchmaking Engineering Industrial Process Engineering Microtechnologies and Electronics • Industrial Design Engineering Ergonomics and Design Mechanical System Design MASTER • Information Technologies • Industrial Technologies BIMO Forum 2018 3
- 4. Strategic positioning BIMO Forum 2018 4
- 5. Watch and Precision Engineering User-Centered Product Design Embedded-Computing Systems Interaction Technologies Data Analytics Image Proc. & Computer Graphics Computational Mechanics Production Equipment Design Industrial Processes Metrology & Industrial Vision Low Power Electronics Micro & Nano-Systems Surface Engineering 13 Research Groups BIMO Forum 2018 5
- 6. What is a ChatBot • Commercial definition – Conversational agent – Virtual assistant • Academic definition – Dialog system – Question answering system BIMO Forum 2018 6
- 7. History of ChatBots: a timeline BIMO Forum 2018 7 1950 Turing Test 1966 Eliza 2011 CleverBot 1995 Alice 1972 Parry 2014 Slack Bot 2005 Jabberwacky 1983 Racter 2018 Google Assistant 2015 Messenger Bots
- 8. First ChatBot ELIZA (MIT 1966) BIMO Forum 2018 8
- 9. CleverBot (Carpenter 2011) • 59.3% judged as human by 1334 votes • Example presented by Prof. Verena Reiser in Swisstext conference 2017 BIMO Forum 2018 9
- 10. Example presented by Prof. Verena Reiser in Swisstext conference 2017 BIMO Forum 2018 10 https://youtu.be/snXs34wYf3M?t=1194
- 11. Today: ChatBots & IA • Usaully used in messaging platforms. – E-commerce – Mobile assistant – Customer relation – Etc. • 67% of ChatBots are used for customer support. • Since the start of Messenger, more than 200’000 Chatbots have been created. BIMO Forum 2018 11
- 12. ChatBots in industry • Goals achieved for industries thanks to Chatbots – 78% of clients that are more satisfied – And 71% of improvement in the domain of innovation • The main fear is the risk of a bad buzz from a defective AI BIMO Forum 2018 12
- 13. ChatBot in Industry 4.0 • 41,5% of industries are interested in Chatbots. 28% have already implement one – Natural communication with «things» – Creating a new way to interact with capability of machines, logistics databases, etc. • By 2021, more than 50% of enterprises will spend more per annum on bots and Chatbot creation than on traditional mobile app development says a Gartner report with predictions for 2018” BIMO Forum 2018 13
- 14. Challenge in ChatBots • Text to speech • Natural language understanding • Machine Deep Learning • Open conversations -> difficult • Task-oriented conversations • Question answering bots BIMO Forum 2018 14
- 15. Google assistant 2018 • Chatbots can replace human to do certain tasks but not all ! BIMO Forum 2018 15
- 16. Google assistant example 1 • https://youtu.be/D5VN56jQMWM?t=43 BIMO Forum 2018 16
- 17. Google assistant example 2 • https://youtu.be/D5VN56jQMWM?t=164 BIMO Forum 2018 17
- 18. Merci BIMO Forum 2018 18